I just switched from Verizon to T Mobile at Sam's Club. Verizon was overcharging me and their customer service was not good. Customer service is #1 for me. So, when i encounter it, I am going to take time to recognize it. Matt Gibbs at T Mobile in Sam's Club was the best i have ever experienced in cell phone service. Now in case you are suspicious of this review, I did not know him, he is not a relative of mine, I had never seen him before. Switching cell phone service can have its issues (I had my wife's phone but not her code to open it) and Matt was content and helpful while i tracked it down. Also, T Mobile's pricing is so much better than Verizon it saved me money and plus the perks from Sam's Club were nice. Anyway, if you are looking to switch, go see Matt Gibbs inside Sam's Club. This guy is excellent! read more

Many things you would call 611. This fails so often and our bill would increase. This store and its employees are incredible! Not only did they know every feature and price, they would call for us to work with the phone support. Several things calling in are not correct because things change often. The people at this location know up to date info, offer T-Mobile Tuesday discounts and are truly all about this company. I highly recommend all of your phone needs by going in to this location. They even know how To take any unlocked phone that will work on T-Mobile and have it work. My wife and I were just here and after, the 611 phone support dropped her lines again and it was two days to fix. We should have simply returned to this store and let them assist us. Well don T-Mobile read more

I am a baby boomer and l love my cell phone and T-Mobile. I have been T-Mobile Customer for years. I recently received a new Samsung A10e for my birthday. I was having difficulty transferring my ZIM card to my new phone. I stopped in the T-MOBILE store in Wilmington NC at 351 S College road. I explained to CARLO your representative that I was not looking buy anything I merely needed help with a new phone which was purchased elsewhere. He proceeded to go out of his way to help me. He is a great ambassador for T-MOBILE. He was Extremely patient with me. A true professional knowledgeable and courteous. I returned today to purchase a case for new phone which I could have purchased on Amazon but chose not to because of the way I was treated by CARLO. John Koehler read more