I have been a T-Mobile customer for 20 years, and today I had the best experience at this location…read more My Mobile expert was Lorrie O. She was kind, caring, knowledgeable. She made my experience flawless. Lovely experience would highly recommend!

Sales rep lied several times to sell me things I didn't authorize. I came in to swap a phone and…read morealong with the phone he brought a screen guard and I asked for the price of it he told me it freely came with the device, I later had to go through the purchase details to find that the screen guard was $51 and only then did he remove it from the charge. I also made it clear I didn't want protection 360 but he still added it anyway and I also found it when I had to read the purchase details myself, I asked him to take it off as well but he refused saying he couldn't do it and I had to wait 30 minutes to ask someone else to help me and they instantly removed it.

This is my Favorite Metro Store, always Friendly as well as polite, I had technical problem with my…read morephone all of my photos & videos was deleted, went to 3 other metro stores, no one could help me out came to Metro Store in Wayne on Merriman. Should have came here first... Anyway He helped me with my problem, He referred to to phone repair shop that took care of my problem right away. If He can't fix your problem Himself, He will HELP You get it Done.... I Highly recommend this Store Location I always buy my phones from Him as well, as family & my friends always great deals....

I am at the Westland location 35652 Warren the store supervisor James m completely disrespectful…read morevery unhelpful and refused to give me the number to his supervisors I've been trying to log a complaint for 2 days

Actually this store deserves no stars. Staff clearly don't know what they're doing. Three workers…read morecould not figure out a screen protector. Satisfactory reviews were obviously entered by employees and not by anyone who was actually serviced there.

Nick Watson should be the president of this company! He is very patient and kind. Also he looks…read moregreat!

Sales guy was arrogant and dismissive when I asked questions about internet and mobile phone…read morepackages. He was borderline insulting when I mentioned online offerings as well as a package my friend had just received from Comcast. He told me these offers never existed. It seems like their customer service had improved for a while after decades of being the worst. That recovery appears to have lapsed based this experience and the frustration of trying to get a hold of someone via the phone when there is a service issue. Time to shop around for a different service.

Worst experience here... was lied to, scammed and robbed. The MANAGER Quentin was who was helping…read moreme. First off he put me on a higher plan then I was told. Didn't notice until I downloaded the app and saw the charges. Next I was told the promotion for the Apple Watch was I would get it FREE not true it's in ur bill as a finance fee.. $4 for 24 months.. he was probably counting on people not noticing this $4 on their bill.. Then he tells us if we want to try the Internet for 2 Weeks we can and if we like it then we would be charged if not, just bring it back and no charge and we chose the lower end of Internet, which should've been $40 with no extender and we only took home the box no extender.. I was charged for the higher price Internet with extender bill.... lastley I'm looking over my receipt and I see that my total charge was only $40 but he charged me $60. Where did my other $20 go Quentin? And why did you charge me to activate a phone line that was already active? If you go here, please make sure to pay attention and make sure that you don't get scammed as well. Luckily, customer service was able to help me.

I have zero experience with this location but been a T-Mobile customer for many years. I'm sick…read moreand tired of lack of reliable service within the Metro Detroit area. T-Mobile will nickle and dime charge the customers from over a $100+ in processing fees for their "FREE" phones. If you cancel a line (not in contract) they charge you for additional month and remove any ability to take part in promotions for your lines you still have.