Vik was an incredibly professional metro representative! Definitely recommend checking this…read moreparticular store out!

Make sure you record everything they tell you here at this location, especially the owner Jake and…read morehis associate Patrick. I purchased a phone here for my dad for his birthday, went in for the iPhone and since he didn't have it he tried to sell me an evo phone, where I explicitly told him I would need to return it if my dad did not like it. Jake said that's fine just come see me we will take car of it. 24 hours later I was back at the store, and he would not refund me or trade the phone, even though the metro policy states it has to be brought back to the original store within 14 business days. He refused to refund me, I had to go through corporate, and still had to pay for a case for a phone I won't use. This store is unprofessional and full of scammers trying to sell you crappy phones then backtrack saying they can't take a refund. Do NOT GO TO THIS LOCATION.

This is, without a doubt, the worst Verizon/Victra store we have ever been to. I'm surprised we are…read morestill with Verizon after this latest experience. We visited simply asking to upgrade our iPhones, and were told that upgrading to a "business plan" would save us money in the long run. With minimal explanation or clarification from the "manager" (it is impossible to tell who the manager is), we were transitioned to a new plan. "No problem, this will save you guys money long-term." This took, at our first visit, three hours, during which: 1. The first name on our new account was switched to an incorrect name and seemingly locked in, to the point where not even Verizon corporate could change it back (this error persisted to the point where every corporate service call resulted in my being called the wrong name); 2. The "manager" (?) said he had to go "punch the safe" after continuing to make ignorant comments to his employees; 3. We were simply handed two new pieces of equipment (business routers) that we didn't want and didn't ask for. I said that they could hang on to the routers since we did not need them, but the "manager" said that they came with the plan and that they could not keep them. Well, it turns out that they were two new devices and new phone lines that we would be charged monthly for. When I saw this and protested to Verizon corporate to deactivate them, I was charged $350 *PER NEW DEVICE* (so $700 total) for the deactivation fee. Just an absolute scam in the purest form of the word. Oh, and they couldn't figure out how to succesfully switch the account during our first three-hour visit. So I had to go back for another two-hour visit to get that completed and get our phones transferred. Verizon corporate has been no help, and initially told us to take the two routers back to the store. I did this, having zero interest in ever going to this store again, and the "manager" told me I had to mail them back to Verizon, without saying anything about the cancellation fee. I still have yet to receive the boxes that Verizon was supposed to mail to return the equipment. That I never needed or asked for. Just complete garbage. Something needs to be done about this store, but I'm sure that nothing will. Glad I'm $700 down because of the service provided. Don't go here, and if you do for some reason, do not get conned into switching to a business plan. That was entirely my problem.

cheyenne on Zeeb road was very helpful. My phone was sent to me by Verizon and I didn't have a…read moreclue how to transfer Data. A couple other employees were going to charge me $40 to transfer data but Verizon phone help walked me through it - still a lot didn't transfer so Cheyenne did her best to help find the missing data. Still had a lot of gaps. Finally my 10 year old granddaughter fixed everything.

Staff were friendly, helpful, honest, and very knowledgeable about automotive batteries and…read moreinstallation. I did not feel pressured to purchase anything and they did not try to upsell me. They helped me select the correct battery for my vehicle and installed it for me. 10/10 would recommend this store and will be returning for my next car battery replacement!!

worst experience ever. 10/10 don't recommend…read more My car battery died. I called family member to come help and she watched my youngest kid while I borrowed her car to take my other two kids to school. already a long start to the day. I google and find this place with my battery in stock and go to the store in my aunts car to pick up the battery. the gentlemen working had no clue about car batteries. to make matters worse my phone died. he ends up finding my battery and we go to check out and I scanned my card and it says approved but it didn't print a receipt. So the guy goes to the next computer and trys to ring me up AGAIN. Absolutely not. He told me to pull up my online banking to prove it went through. But my phone was dead. The gentleman makes me drive all the way home to get my phone charger so I can show him that my card was charged. wouldn't give me the battery until I could prove it went through. I go home and grab my charger and he calls me on my way back saying that everything is fine and I can come get the battery. When I show up he still asks to prove it went through on my end. I had to go home swap my batteries and come back for a third time to return my core. I'm not even sure the receipt he did print for me was even mine. Long story short. I know a dead car battery is never easy or quick but if you want to make your day longer/harder/more frustrating THIS IS THE PLACE.

Fastsigns is the ONLY company I could find who was actually in Downtown. I tried 2 other companies…read morethat said they were in Downtown Detroit. 7 miles outside the city IS NOT considered Downtown Detroit. When I called Fastsigns Downtown they took my order, provided a proof of what my signs would look like and had my signs ready the following day. I will only use Fastsigns downtown from here on out. #SupportDetroit.

I needed last minute signs at 3:30pm on a FRIDAY for a trade show at The Cobo Center. Fastsigns…read moreDetroit provided me an estimate within minutes, a drawing within 30 minutes and I had my pop-up display and booth signs within 2 hours on a FRIDAY! The crew at the downtown location saved the day!

I understand that shipping doesn't always go as planned. And when it doesn't it sucks. I lucked…read moreout and thank Sam for the amazing job. I had a huge shipment of a bunch of stuff from my parents house in Ann Arbor that I was shipping to California. Everything from antique heavy AF mirrors and artwork that had been passed down in my family to a basket of notes from me in 7th grade. It was a hot summer day and all I wanted to do was to unload this stuff and get to the lake house! I created a section of my stuff to ship in the back of his store and just left it and he was going to provide a quote. NOTHING was packed. My last words to him were, just pack everything so it doesn't break and ship it slowly which I thought it would be less expensive. He provided my a quote within hours, and while I gulped at the price, I knew it was fair. He also said it would be cheaper to send on a palette and deliver to a work address. So we did that as well. Four months later, I am finally getting around to unwrapping the shipment and I am so impressed --it must have taken him HOURS to pack. It was pro job.

Amazon shipped the wrong package. I brought it here because I saw the UPS logo. He charged me 5$ to…read morere tape the box. This was my first and last visit.

The line was super long and the people behind the counter was moving like turtles stuck in the…read moremud. Just went in to get a new phone was literally in the store for an hour. Good thing this was my off day.

We always get our PlayStation cleaned before Gamers For Giving, and the place we always go to…read moreclosed in the last year. So we decided to try this place. We dropped off our PlayStation 5 for a simple cleaning (no repairs) on a Monday. On Wednesday we called to see if it was ready, they said not yet. We called Friday to see if it was ready. They said try again on Monday. We called the following Monday (one week after drop off) and they said try again tomorrow. We ended up just going and picking it up without any cleaning service done to it. This is not somewhere I would recommend if you're looking for quick service. I do appreciate that they are a pay-after service. My husband also shared the folks that work there were at least nice.

I found them to be knowledgeable and professional in all respects. Diagnostics were free, price…read morewas very reasonable and they went the extra step to clean up my wife's computer which was badly in need of help and did not add cost to the original estimate. I will bring my computers to them whenever they need work and highly recommend them to anyone!

My phone went completely slammed to where i couldn't use the phone anymore. Joshua helped me soon…read moreas i enter the store and help me with all the questions, I asked, and had answer for them and set my phone up for me and gave me great advice on the phone and charger that i needed and gave me great treats for my phone (charger pad, phone case, and more) Please go there everyone is cool and respectful and make sure they can help as much as they can for you to keep a smile on your face!

Really enjoyed abdul's service. Very generous and professional. Glad to switch to AT&T!read more