What I love about the store is the approachability of the employees. They really went far to…read moreimprove their customer service and I am appreciative of that being an AT&T customer for 5 years now. However, their prices aren't competitive. Other authorized dealers can give better deals on phones and they also package with other goodies like cases and car chargers. Examples: Costco offered the HTC One for $169.99 for a 2 year plan and they gave free goodies. AT&T, no goodies, $199.99 for a 2 year plan, and they took forever to mail the phone. Shame on you, definitely not competitive enough for my taste. Bottom line: Go to the AT&T store to browse for phones, buy them at other dealers to save big bucks, use the store for customer service issues. Booya!

I came into the store with my fiancée last week. I ordered a new phone as an authorized user on my…read moremother's acct. Jamie placed our order after reviewing my ID and confirming address. My phone was supposed to be delivered today. FedEx is now holding my phone hostage because unfortunately the sales agent did not change the name from my mother's to mine. He also forgot to add in the unit number to my address as I informed him. I called the store, AT&T customer support and FedEx and no one has offered resolution or empathy. The store literally told me there's nothing they could or would do even though their employee caused this mess. They instructed me to call customer service which I JUST informed them I spent hours of my day doing. PS my fiancée ordered a phone the same day and he TOO has an incorrect name AND address on his shipment. So we will have two phones in limbo with ZERO customer service/resolution. We still don't know where our phones are and when/IF they will be delivered. WARNING to future buyers at this store - In my opinion- incompetent employees that lack empathy.

The Spanish girl that works there has a nice NARGUS ! And speaks spanish very well. Great placeread more

From the owner: For 35 years we have been your one stop for all prepaid plans, international calling plans,…read moreunlocked phones, phone and computer repair services! We carry many unlocked phones for sale, screen protectors, cases, chargers, cables and accessories. We also offer top of the line phone, computer and game console repair services. We carry hundreds of parts in stock for many devices, allowing us to offer same day repairs on many phones!

When you call the local number listed for the Apple Store, Westfarms Mall, you will hear this…read moregreeting: "Welcome to the Apple Store at Westfarms Mall". However, you will be connected to an Apple rep located hundreds of mile away. Happens every time. When you ask that rep to "please connect me to the Apple Store at Westfarms Mall", they can't do it. Explanation: "When they're busy, we take their calls". I have called the local number listed several times over the last few days - at different times during the day - my call sent elsewhere every single time. This was to check status on a new iMac order and then Data Transfer from my old one. Store staff are VERY helpful. but it appears the only way to talk to them is to physically visit the store - a one hour drive for me.

I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

I have been coming to this store since I moved back to the state three years ago, and it is now my…read morego to place for all things Verizon and Apple. James in particular has been very helpful and got me the product I wanted and a very good deal on top of it. When the strap from my new Apple Watch didn't fit, he went the extra mile by giving me his magnetic strap. Talk about fantastic customer service! I highly recommend the store... Five stars all around .

I had checked the price of an apple iPhone. Thought it was slightlty high, but went in to purchase…read more I was told that It would cost $80 more than what I was previously told, since I was not financing it, "PER VERIZON" policy. I later inquired at the Verizon Corporate store (read REAL Verizon), and told this was nonsense. I was told that each "authorized dealer" sets its own prices. Well, no thanks, Wireless Zone!

There are not enough Great things that I can say about Geek Bro Repair. They were recommended by a…read moreco-worker and I'm so happy I went with Larry (the owner). I have a Galaxy S22 Ultra that I destroyed the screen falling in my driveway on ice (bruised ego). I had called around other places first, and the quotes were matter-of-fact and no detail. I didn't feel confident with them. I called Larry and he explained everything. Why my screen repair was more expensive (curved edges), and that I was going to get a genuine OEM part from Samsung. I paid the deposit, and a little extra for overnight shipping. Went in the next day, and within 40 minutes, my phone was back looking and acting brand new. It was so much better than spending $1500 on a new phone. I already have recommended Geek Bro Repair to friends and family. Larry is knowledgeable, and doesn't try to upsell you on any extras. It was refreshing to have ALL my questions answered.

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

After the screen on my iPhone 7 cracked after one too many drops, I was referred to Mobile Rescue…read morefor a replacement screen. I called and explained my problem to Bobby on the phone and he said I could come in any day from 10-7 for the repair. Thus began an incredibly frustrating 2 weeks after which...my screen is still cracked. I showed up at the store on THREE different occasions during business hours to find the store closed, one time with a sign on the door saying "out to lunch" and the other times the store was just closed. I started calling in advance of my stopping by the store and for days the phone just rang and rang, nobody picked up. Finally I called again on a Thursday and once again spoke to Bobby. I expressed my frustration and he apologized and advised me to come to the store in the afternoon on Sunday when he would get in the appropriate screen protector for the iPhone 7. On Monday I showed up at the store at 10am (opening hour) and the store was closed. I went to the library with my daughter and at 11:30 I called to confirm the screen protector had arrived. Bobby informed me that he did not have the screen protector as promised. I told Bobby he had lost my business. This is the most unprofessional business I have ever encountered. Go elsewhere! I did call Mobile Rescue in Avon as a "second opinion" and learned that the different stores are owned by different people/managers. The employee in Avon said "I don't know what goes on in West Hartford, it's not very good." Save yourself a ton of hassle and headache and avoid Mobile Rescue in West Hartford.

Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

this has been my "go to" ATT store for years. I bought my last few smartphones here. all fine…read more what is great is the "above and beyond" service I when I walk in the door with a relevant need/support question and I don't intend to buy a thing. This just happened again today. I was greeted by Krystal, who is an absolute customer service superstar. Her demeanor - her professionalism - her absolute focus on solving my problem - her reaching out for an additional resource when needed - her DELIVERY of the result - TREMENDOUS. My only regret is that I didn't record this with my camera - her service could be demonstrated to an ATT national training class under "how to retain and develop great relationships with raving fan customers". This is a woman on her way to great succcess. Thanks Krystal! Thanks AT&T!

From the owner: AT&T, serving over 81 million wireless customersread more

HUGE thank you to Joe, who helped me today at this location…read more Clumsy me, I dropped my phone in water in the midst of a pandemic, but was able to get my online order filled same-day for in-store pickup. (I was worried about shipping to my apartment, due to package thefts, so was thankful that an in-store option was available.) I called the store ahead of time to see if there was any special protocol for customers. Joe let me know that they were limited to one customer at a time and that someone else had just arrived. But he took my phone number and called me back 15-20 minutes later when he was free. When I arrived at the store, he had my order ready to go, fully answered all my questions, set me up with a new cover and screen protector, and sent me on my way (with a pump of hand sanitizer as I left!). He was friendly, knowledgable, and accommodating the whole way through. His service really went above and beyond, especially considering these strange times. Just wanted to give him props and the recognition he deserves. Thank you, Joe!!!

I forgot how terrible they are here! I came for a phone case and the guy started off by saying…read morethey probably didn't have anything for my phone. they actually had exactly what I wanted. I asked a few questions and salesperson could barely look up from his phone to answer me. he was so bothered and rude I'll remember to never go in again!

Store representative was very friendly, helped me through the process and made it easy.read more