Even if it weren't for the fact that Spectrum can't keep their uptime above 96%, and the fact that…read moreSpectrum blames power issues with WE Energies every single time they go down...the 70 minutes I spent in this miserable Spectrum store just trying to return my equipment tells you everything you need to know about their commitment to their customers. They have none.

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Bait and switch I…read morewas estimated a 300 trade in credit for iphone and got 76 dollars on one and 38 on the other. Both in great condition. What a scam.

Don't go to this store! They told me I would get $200 each for two iphone trade-ins. Instead of…read more$400, I got $60! Corporate Verizon wouldn't stand behind anything I was told at this store. I went back to the store numerous times, spent countless hours on the phone with Verizon customer service, and I finally gave up. Total rip-off.

Employee Willie Hughes is a thief and a liar. I brought my phone in to upgrade and Willie lied to…read moreMe, told me I would get $100 towards my new phone, and come to find out, he kept the phone on my account and sold it instead of turning it in to t-mobile. When I found out I went back to ask him about it, and the guy proceeds to lie to my face and tell me that I agreed to give him my $800 dollar phone for $100 and pay the rest off. Complete lying scumbag piece of crap this Willie Hughes is. Beware, the manager knows about this dishonesty and was trying to cover for criminal Willie Hughes