When I initally signed up I spoke with 3 different people. I'm not sure where they were from but…read morethey didn't seem to know much. The first person didn't know anything about the service. The second person I talked to said there were no fees. He said that there was a special going on and the $50.00 activation fee would be waved. He also said that since I already had a fiber box and a router that the $100.00 installation fee would be waved as well. I was really concerned about a cancellation fee as we are going to be moving. The third person I spoke with got my billing information and reiterated that there were no cancellation fees. I got my first bill and there was no fee. The second bill magically had an activation fee. I called them and they refused to remove it saying that some box was checked that said they told me about the fee.

From the owner: Genext holds strong to their commitment of providing the very best in technology solutions. By…read morebundling technology services, Genext offers a one-stop solution for customers to acquire business and lifestyle networks such as Security, Audio/Video, Theatre, and Cabling as well as Fiber Internet, TV and Voice on one monthly bill. People choose Genext because of their ability to provide straight answers and simple, cost effective solutions. Genext helps to secure the future of our community through involvement and sponsorship of Academic Achievement, Youth Sporting and Drug & Abuse Prevention programs. Genext partners with the industries leading manufacturers with the highest capabilities ensuring top of the line products, partnered with professional and responsive installation. Contact Genext today and learn how to "Make Technology Work For You"; visit www.genext.net or call 509.884.7791

I can no longer trust this company. They did not harm me financially, but did commit an error that…read moretook substantial personal time for me to correct. This was due to misleading statements about what had occurred. Sometimes stuff happens, I certainly understand that, but when I am inconvenienced by a company that I have a long standing relationship with and led to believe it was my fault, I take my business elsewhere.

I pay for the highest tier available for internet which is 1g, my service constantly has…read moreconnectivity issues and when I ask for information as to why I get vague answers. I shouldn't have as many discrepancies in my service as I do. Today the service has been out for a little over an hour, I was on hold once for a tech and got disco after waiting nearly 30 mins on hold. My wife uses the internet for her online courses through the college, and I use it for gaming and streaming our kids' favorite shows. When we signed up, we were guaranteed that we would not have any issues with the service. That has not been the case.

We planned to switch from Verizon to T-Mobile after seeing TV promotions advertising four new…read moreiPhone 17s and payoff of our remaining Verizon balances. We spent an hour at the East Wenatchee store verifying the details and were assured it would be a better deal. On my wife's birthday, we returned to make the switch. We then spent 3-4 hours trying to get the T-Mobile app to work just to move my current phone to the new provider. T-Mobile ordered new phones for us, delivered some to our home, and claimed to have one reserved at the store--only for us to discover they had sold the phone that was supposedly reserved. When we returned to have the phones activated, the process took another 30-50 minutes. Afterward, when we reviewed the bill, the sales rep realized they could not reimburse our remaining Verizon balances and that our new monthly bill would be significantly higher than Verizon's. The sales rep then spent over an hour behind closed doors with the manager, only to return and say their best recommendation was for us to switch back to Verizon. There was no attempt to resolve the issue, no accountability, and not even an apology. We waited nearly four hours and walked away with absolutely nothing. The lack of care, professionalism, and follow-through was shocking. Do not switch. Do not trust the promotions. Do not waste your time walking through their doors.

They lie to get you in the door, have nothing in stock, and everything is over priced. Supervisors…read morecan't make things right as be it's better to stick with your provider. Don't make the switch. Not worth all the time. I've wasted 1 hour my first visit. 4 hours on a second b visit and 4 the third and ended up being advised by T-Mobile to switch back to Verizon. So mad and unbelievably frustrated. Worst business experience ever.

3/19/26: A spectrum electrician was sent to my building approximately sometime mid morning today…read more Our address has multiple lines attached to one house because we are all split into different apartments. After having confirmed the security code of the account they were dealing with, they proceeded to cut every internet line to the house, and refused to apologize or take blame. Nobody but spectrum cut our lines, and it's very obvious the company is very disorganized. After being told it was not their fault in anyway, I was told to have a great day with no solution to the problem. Very disorganized company.

I'm a father of 5, I live with roommates and had bought internet that would accommodate 10 people…read morein one house. The internet was split among us because it was 180 a month. Little did i know that they had faster internet available for only 40 dollars a month and they neglected to tell me until i went in to cancel. They are crooks and cheats i will never do business with them again.

Called Joe at High Country excavating needing a large job completed quickly. He was able to provide…read morea bid and get to the job within a few days. The job was finished inside a week, and within budget. There were a few things that needed further attention and he sent a crew back out the next day to address them. His crew worked with my wife on site and were very nice to her (I appreciate that). I won't hesitate to use High Country again when we need dirt work done.