We turned our phones in and were told that we would get an $850 credit for my phone and a $350 credit for my son's phone. We got our new phones and we only got a $350 credit for both phones. We ended up having to pay full price for my new iPhone and almost full price for his new iPhone. Then we added a new line for my daughter and they told us that we had a premium package that allowed us to have an extra line but when we received our bill, they had actually charged us yet another $60. They never tell you the truth and they always increase your bill. Don't believe anything that comes out of their mouths. read more

This store gives out inflated trade-in values for phones that T-mobile may or may not honor, just to lock you into a two year contract and buy a new phone. This store is not owned by T-Mobile. This is a third party vendor that carries the T-Mobile brand name on their store. They also added the protection plan after being told not to. Had to go in twice to get those added protection charges stopped and credited back. read more

Two stars for price, -3 stars for five bothersome junk calls every single day. They could allow you to block by phone number, area codes and exchanges or just block everything except an Allow list just like Ooma does, but they won't. They are somehow making money from helping annoy you. No other cell company does either though. We have pretty good coverage for the middle of corn fields. Friends and relatives with the other two companies have just as many no signal areas, just in different places. The pricing is great and I've taken advantage of some of the rewards & gifts, like Apple + tv for a year, they give customers. A couple years ago they sponsored the Kiss tour and had a separate line their customers could bypass the crowd and walk right in. read more

Went there 2 years ago to switch service, ended up getting an unneeded phone, the I was assured by the employee could be returned with no problem. After discovering that their coverage map is a lie, (all the phones batteries kept going dead very fast trying to find a cell signal in the Valparaiso area) I decided to leave their service. This all happened within 2 days. Trying to return the phone they scammed me with turned out to be a nightmare that was never solved. I ended up selling it on ebay for a lot less than I paid for it. Seriously, if you really want their crappy cell service, do it on line. This store will scam and lie to you outright. Check the google reviews if you don't believe this one.... One final thought: After posting a 1 star review on google maps, some individual posted a reply with an emai, requesting I reach out to them so the issue could be resolved.... it's been 2 years and I still haven't gotten a reply to my e-mail. This should give you an idea of what to expect for customer service from them. read more

T-mobile has good cellular services and data on the phone. It has lousy service and data if you are trying to tether your computer to the phone. T-Mobile software restricts data to as low as .02 mb/second. That is less than dial-up speed 20 years ago. You know its the software because the initial speediest show 6 mb/sec, then it immediately throttles down to next to nothing. Where I live, tethering to the phone is the only way to have internet on the computer. T-Mobile makes that connection almost impossible. So, keep looking for a better provider. read more

Can't speak for the cell service yet as just moved to area (so far so good though at a week in) BUT, 5 star for customer service. I was helped by Haley who provided me with info about the T-Mobile internet. They have a free 2 week trial and if it doesn't work out you can return free of charge. Also it's only $50/month. So far the internet has been top notch and user friendly to set up. Every employee was kind and friendly while we were in the store. Would definitely recommend this location! read more

Recently witnessed a customer receive extremely poor service concerning his purchase of newer phones for his business. He claimed he was told by the salesperson his new phones would work as hot spots inside his vehicles for business purposes. He later researched this type of phone use and was told this was not a good use of your phone. He asked the same salesperson if this was true and he answered he's just there to sell stuff. The customer said" I thought you would be the professional with the info? The customer wanted to return his unopened phones purchased 2 days prior and was told he needed to pay a $70 per phone restocking fee. Customer asked to speak to a manager which they refused and when the customer refused to leave until he could they called the Valpo police who came and escorted him out of the store. Terrible service in my opinion. read more

Went on their website and it said they were open til six, we get there at 4:00, doors are locked but we see two dudes inside. One of them came to the door and said sorry we're closed and come back at 10:00 the next morning. So we come back the next morning at ten and have the same scenario. Doors locked and two dudes inside. One of the dudes comes to the door and says sorry we don't open til 11:00. Now we are standing outside in an ice storm. Told the dude he's nuts, all we wanted to do is give him money (buy a new phone) and for a communication company their communication sucks! Ain't going back.....these cell phone companies have waaaay too much power. read more