My internet went out because if the towers. And T mobile never notified me. And they knew that…read moreservices were no longer available in my area and still said nothing. Still charging me for internet. If I would of never called they would of continue charging me. How said it was our for month Shame on T Mobile

Sam (the owner) has to be the friendliest, helpful, and honest salesman I've encountered in a long,…read morelong time. Thank you so much for all your help and awesome service, Sam! I highly recommend coming to this location to do your Boost business, even if it's out of your way.

Do not use this company. They lie. They are rude. There service sucks. Don't get there insurance…read more You have to wait 2 months to get new phone if you lose your phone. Still pay for there services you can't use. Pay for a deductuctabe. Can't activate old phone. A lot of there worker are from other countries you can't understand them. There are a rip off.

Before sending in my iPod Touch repair, I googled this company. There were quite a few complaints…read morewith a few happy customers. Thinking that unhappy customers are more likely to post complaints, I took the risk. I have to say that the computer ordering system they use is very confusing and leaves much to be desired. But, my repair was completed in a reasonable amount of time. DigiExpress was a MUCH better experience than my local go to iPhone repair shop who took over six weeks to eventually lose (and replace) my iPod and confessed later that they outsourced my repair. I really wanted folks to know that although I'm pretty neutral on DigiExpress, they are at least a legitimate company. I'll shop around again for my next repair, but will use them again, if the numbers are in their favor.

I found this company through google. My son had kept my 5th generation Ipod Video in a drawer in…read morehis room and gave it back to me this week. I thought I had thrown it away when the screen cracked. The ipod still charged up and played when plugged into Itunes but the screen was shot. I decided to invest the $25 for a new screen plus shipping and try to do it myself. Well, digiexpress has tutorials on youtube for people like me. The repair took about 30 minutes and now it works like new. Thank you digiexpress for the great deals on parts and easy to follow tutorial! You saved me a lot of money!!

Matt was extremely helpful. Efficient and friendly. He helped with answering all of my questions…read moreand making sure I was well taken care of.

Avoid this place at all costs. I switched from Verizon to T-Mobile earlier this year. Before I…read moreswitched, the store representative provided a written comparison of my current plan to the recommended solution. I was quoted $238 per month including all account fee and taxes. I agreed to switch. Then, after they cancelled our Verizon lines, I was told for the first time that there would be $500 plus in taxes/connection fees. I asked them to waive the connection fees that were never mentioned and they have refused to do so. To make matters worse, my T-Mobile bill has been $308, $281, $320, and $320, which is not even close to what I was quoted. Now the store says that T-Mobile corporate will not work with them to apply the promotions I am entitled to. Wish I had never made the switch. I asked for a manager and was told the store does not have one. Definitely will not deal with this store again.

The deals on your advertisement look pretty good. Free phone and low rates. The free phones are…read morepopular models with great features. The services you advertise have lots of great features and the prices are very reasonable.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Technician Timothy was way below the usual high standards of Verizon. He came in late June to fix…read morethe fios cable that was cut (by a lawn-mower?). He was grumpy and impolite - he rolled his eyes when we asked him to cover his boots when he stepped inside. He left a hole on our external wall without caulking it; he reluctantly addressed the issue after we pointed it to him. We had wonderful experience with several other Verizon technicians - see my 5-star review. However, Timothy is at the other side of the spectrum.

Wireless Zone Monroeville is a ripoff! They tell you that you're getting free phones but charge…read moreyou for them. Also, added insurance plan without my consent. I will never shop there again! A Verizon employee told me that she was ripoff by them as well. SAD!

Every Verizon I go to always answers my questions and will go over my bill to make sure it's right…read moreplus they will try to upgrade my service. The staff is always friendly

Unfortunately, I ended up being sent to collections mid-pandemic by Verizon even though I was…read morepromised over multiple customer service calls that I wouldn't. I didn't even address that in that Yelp review. I am absolutely disgusted in the lack of integrity of Verizon's business ethics. It all had to do with the phone in the story that I ended up with that malfunctioned and I gave up with. I was fed up with the horrible customer service so I switched over to Xfinity. I was told I could return the phone that didn't work. Turns out that was a lie. When I switched over to Xfinity, I didn't realized that exact day I would be locked out of my Verizon account and not able to view the remaining balance OR my account number. It turns out both are important. I called Verizon immediately and was calmly told I'll receive a final bill for the remainder owed on the phone (that I didn't want). I basically knew at that point I was stuck with this so I said I can't afford that. Can I make payments? I was told as long as I make monthly payments and show good faith, I won't be sent to collections. I called and asked this every time to a human being and I was still told. 2 weeks after sending a payment, I got sent a notice that Verizon sent me to a collection agency. Verizon has caused me so much stress and anxiety and I already have a battle with an anxiety disorder. I also have dealt with my identity theft and it's taken 6 years to build my credit back up to where it is now. I have always been responsible and never missed a payment myself. I never deserved this treatment. Anytime I explained my situation to Verizon I was treated like I was a completed idiot, as if I should have researched and known I wouldn't have had access to my account number. I should have known this or that. No. When a customer service rep flat out tells me something, I should be able to trust them. I have a full time job. I'm expected to know all the details regarding it and I can't blame others if I fail at mine. I have dealt with MULTIPLE customer service reps and they have ALL treated me poorly and I've talked to multiple people that said Verizon has the worst customer service. So it's hard to imagine that I just "lucked out" with the worst in the bunch. I was told once by a Verizon customer service rep that the reason Verizon is so expensive because the customer service is so great. Well, I haven't seen it.

Came in to this location to trade in our phones. This is a corporate AT&T location. Came in a…read moreSunday afternoon. Service was quick and smooth. There were a couple customers that was being also be helped. But not sure if I just came in at the right time but service was a breeze and quick. In and out. Staff was very nice.

I went to buy a new phone. Brinnan talked me into taking a "free" Samsung watch that I wasn't…read moreinterested in. "Why not its free". 3 weeks later when I received my bill, it became obvious the watch wasn't free as it had monthly fees and taxes along with the watch itself being only half off. I went back to the store to return the watch, I've never opened or used the watch. The associate told me I was outside the 14 day window. When I asked how would I know I needed to return it in 2 weeks if my bill with the unexpected charges wasn't going to come for 3 weeks. The associate checked with their manager in the back and came back saying there was nothing to be done. The manager didn't even come out to explain to me why. My familes shopped at the waterfront store forever. Not anymore

I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

I have switched to T-Mobile and needed help overwriting the new number to my current phone number…read more Kyle at the Butler T-Mobile store explained everything and was very personable. I had to go back and this time Rachel helped me. She was very professional and efficient. She accomplished everything in minutes. I highly recommend this store. Rachel was also very friendly. I didn't have to wait and was greeted upon my arrival. I had a great experience both times.

The staff at this T-Mobile is exceptionally efficient and knowledgeable. I am always greeted within…read moreseconds of entering the store and they get my request fulfilled very quickly.

I would give negative stars if i could stay as far away from tmobile. They are so petty that after…read moreyou pay off your phone they will close your account and lock your phone so you cannot switch carriers.