Awful It is as if the laws of net neutrality dont exist here…read morein New Mexico. Big internet companies like Xfinity or Google have no problem showing up in no time...lickety split! While other smallèr or local places almost never arrive to my screen. Bizarre and worrisome. What gives?

Worst service imaginable. I began speaking with them in October 2020, to set up a fiber optic…read moreinternet connection. They never gave me a straight answer as to when they would be able to do it. I was finally able to speak to someone in November, and I was asked to submit a check to initialize the process. That was six weeks ago, and I haven't heard back from them. (I know they cashed the check, because it's on my bank record.)

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

NM Surf was, in my experience, an embarrassingly bad internet provider. The service was extremely…read moreslow, the customer service was consistently awful, and the entire operation felt petty and amateurish. What pushed it from bad to absurd was being told that I was supposedly in breach of contract for leaving a negative review online, and that under their contract they had the right to shut off our internet until the review was removed. That was the explanation given to me when our service was cut off. If that is really how they choose to treat paying customers, it says everything anyone needs to know about this company. Even the interaction where this was explained was spectacularly obnoxious. The tone was smug, rude, and bizarrely self-satisfied, as if this were a normal way to run a business. We switched to Starlink, and the difference has been immediate and obvious. It has been night and day: faster, more reliable, and run by people who apparently understand that customers are not hostages. Two tin cans tied together with a piece of twine would have been a more respectable internet solution than NM Surf. I would not recommend NM Surf to anyone.

Another day of no emails. Keep trying to contact Cybermesa, but to no avail, they simply do not…read moreanswer their phones. This is a nasty way to do business with clients who have been with them for years and years. The new system is a disaster they can't seem to fix, but it's a shame they can't even give us the courtesy of an explanation. Oh, but they keep billing us for non-existent service. Terrible.

Recently, Cyber Mesa decided to improve our email experience. As usual whenever they try to…read moreimprove, it's a total fiasco. Since 1PM yesterday, our business cannot receive or send emails. Forget getting anyone on the phone. They currently have an automated message telling you how easy it will be to get your email by just changing your user id to the userid@cybermesa.com. If it still doesn't work, just leave a voice mail. So far, no call back and no email working. I have no idea if the contract I signed last week has come back countersigned so that I can start working on it. I have no idea if vendors have invoices and shipments for me. Yes, I can call these people, but usually they don't answer their phones because they prefer email! Generally, the email works great. It's only when they get a bee in their backsides to "improve" the system that chaos hits. They've been telling us about this upgrade for a couple of months and how easy it would be , and for a couple of months I dreaded it since I knew how it was actually going to go down. Thanks for meeting my expectations Cyber Mesa.

ECS is a top-notch IT/computer repair service. Asher and his team were able to resurrect my…read morecomputer from a particularly tricky boot issue that would have almost certainly led to a reinstall of the OS had it been handled by any other team. I can't speak highly enough of these guys and their level of speed and professionalism.

From the owner: ECS has been providing computer networking and support services in Santa Fe and northern New Mexico…read moresince 2003. In addition to providing computer networking and repair services we also provide IP based telecommunications technology and unified communications solutions. Our dedicated staff has over 35 years of combined experience. We support the needs of businesses in many fields including, medical, legal, scientific, real estate, film production, hospitality and government. Partnering with ECS gives your company access to a dedicated IT department at a fraction of the cost of one part-time employee. All of our technicians have industry standard certifications and our company is a Microsoft Registered Partner as well as a Cisco Registered Partner. Having these partnerships give us access to the latest information and tools available. Some of our services include: Custom application/database development Managed IT service Network installation/support Telecom services

I would highly recommend this company. Roxy the owner came out to our office to fix some phone…read moreissues . She was on time finished within the hour min labor rate and was very knowledgeable in her business. She also had a friendly personality and great customer service. We will be calling her again if we need service in the future.

From the owner: D&M Communications offers a fine line of telephony equipment. Many popular features and…read moreapplications include voice messaging, Automatic Call Distribution (ACD), Voice over IP, Automated Attendant, Call Screening, Caller ID, etc. D&M can offer your organization a cost effective and highly functional system, which is professionally installed, and customized for your specific needs.D&M can design your network infrastructure, providing you with a cost-effective and standards-compliant network.For most organizations, the inside wiring is the largest and most complicated portion of their network cabling. It is also the most likely source of building code violations and fire hazards, if not installed properly and carefully.Also organizations rely on over-head paging systems as a vital component to their communications infrastructure. A properly designed and installed paging system provides a comfortable and effective means of contacting people who must stay within reach, even when roaming about. D&M can provide your organization with an extremely flexible system to meet the needs of office, warehouse, manufacturing, or outdoor applications.