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4 years ago

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T-Mobile

T-Mobile

(6 reviews)

I wasn't in the market for a new phone but my mom was so I went along to help her with the process…read more I have to say I was impressed with the staff at this store. I tried making a reservation for an appointment online but there were none available. I called the store and talked to Cameron. He suggested calling when the store opened to get on a wait list which is what we did. I called Cameron again before we were heading over and checked on wait times. He suggested running a few more errands before we drove to the store. We might of still waited another 30 min when we got there but we were greeted and checked on and knew we were next in line. Zach was our mobile expert and he was very knowledgeable and a pleasure to work with. I'd highly recommend this location (and working with Zach) if you're looking for a new phone. It was an awesome experience.

T-mobile messed up my pin number 12 years ago. I was told they got it straightened out 5 years…read moreago when I got a new phone. Nope. Had to get a new phone today and was ready to drop $1400 on 2 phones. It was still a mess. They said they could not do anything about it and told me to call a number or send the other person on my account to a store 60 miles away. I went home and then back to Verizon. In 5 minutes and one phone call by a Verizon employee the pin was corrected and we got 2 phones and $300 in gift cards for $0. T-Mobile was either too lazy or too stupid to try to fix this mess they caused. Verizon was great.

T-Mobile

T-Mobile

(1 review)

My husband and I signed up for T-Mobile business account with the manager Jordan. He promised us a…read morelot of discounts ($1000+ not including paying off my phone). He also mentioned several benefits from Sams for being a plus member. Out of 6 gift cards for $150 we only received 2 and we were approved for 5. We signed up in April and it is now almost the end of October and still nothing. We contacted Jordan and he said we got everything we were supposed to. Prior to this I was a customer with Verizon and never treated like this. We switched because we could bundle our internet and phones together which would save us money in the long run but I don't like being promised something for a sale/new account then not receiving everything we were promised. This is very disappointing and frustrating. Not to mention I walked away feeling taken advantage of. We are hoping to contact Jordan's manager if we can figure out who that would be.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

T-Mobile - mobilephones - Updated May 2026

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