Frontier Communications is a good one for a Class Action Lawsuit…read more Frontier Communications is the worst internet and phone service provider in all of Southwest Michigan and Northern Indiana. Avoid Frontier Communications at all costs. Frontier Communications is not worth the time and aggravation. You will lose more money on trying to turn off your service. Be warned by this review. I need to turn off Frontier because a family member had to move into a nursing home. Leaving us with no choice but to turn off Frontier landline and internet bundle. You may as well bang your head on a wall while asking their Philippines customer service to cancel your service. The US service only reads liability statements and service offers to to detain you to remain a customer. In all they have taken over $500 of my parents money. In November they put the account on a vacation hold for 9 months. Then in January they removed the hold and are charging $111 per month. Jump forward. Now they have made me wait to officially close the. And will charge me another $100 because I will not be able to turn in an obsolete router. But wait, there's more. For a $27 credit on my account, they want me to stay as a customer longer and find a new customer who will take over the account! (How that works I still don't understand) Don't buy service from Frontier Communications

I WAS with this company for over 10 yrs, they raised the price almost double and I just couldn't…read moreafford that, so I left. Then they billed me (at this higher rate) for another month after I closed out the acct. I was stupid and paid it as I didn't want my credit rating to drop,, I returned the modem in WORKING ORDER, way ahead of time as asked, now there is another bill of 50$ for some bogus money grab "restocking fee" Im like what? I had never heard of this and was never told this would happen when I first started with them over 10 yrs ago. I reported them to the FCC for doing this. I got a call from some rep who left a bogus # for me to call him back, reason why I know it was bogus as I tried to call back and got some telemarketer message and it wasn't this company- this person never called back again and the fee is still on my acct. I am not paying this as there is no reason for it, the modem worked fine when sent back and they can turn around and give it to another customer,,, restocking fee my ass. I will never return to this company and they lost a LONG TIME GREAT CUSTOMER WHO PAID THEM LOTS OF $ FOR THIS SERVICE. Please do NOT USE THEM. They obviously love to rip people off.

Tyler the manager is very good at making customers feel comfortable, and he takes his time to make…read moresure you understand everything you need to know about pricing and options. I came in to upgrade my phone early and he had a great understanding of products and processes. It was so nice working directly with a person instead of the automated phone system..

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