I actually hate to write this review, but I feel it's important people are aware. We hired this…read morecompany in Dec. 2011 because our last service was poor & rates were skyrocketing. Their rate was good & they seemed to have great customer service & we were supposedly "locked in" @ $48.00 per quarter. SOUNDS GREAT! RIGHT?... Well, we've only been late paying 3 TIMES IN 8 YRS. & they want to charge us an extra 23.50? I just paid 94.00!. i'm a firm believer in being faithful, but they've pushed my buttons. Here's a copy of my billing history. You decide 03/01/2012 $48.00 06/01/2012 $48.00 09/01/2012 $48.00 12/01/2012 $48.00 03/01/2013 $48.00 06/01/2013 $48.00 09/01/2013 $48.00 12/01/2013 $48.00 03/01/2014 $50.00 06/01/2014 $54.00 09/01/2014 $54.00 12/01/2014 $54.00 03/01/2015 $54.00 06/01/2015 $55.00 09/01/2015 $57.00 12/01/2015 $57.00 03/01/2016 $57.00 06/01/2016 $57.00 09/01/2016 $57.00 12/01/2016 $57.00 03/01/2017 $57.00 06/01/2017 $57.00 09/01/2017 $57.00 12/01/2017 $57.00 01/08/2018 LATE FEE $3.50 03/01/2018 $60.00 04/02/2018 LATE FEE $3.50 06/01/2018 $60.00 09/01/2018 $61.00 12/01/2018 $63.00 03/01/2019 $63.00 06/01/2019 $70.50 07/02/2019 LATE FEE $3.50 07/16/2019 MRD QTR 1 STOP FEE $20.00

Don't expect to get your garbage picked up. Brand new customer. They've not picked up once on their…read moreroutes. I have to call them.

I needed a replacement part for my car and the Team of employees at Metro Recycling in Valparaiso…read moreprovided amazing service. They didn't have the part in stock, but took the time to search the internet for me and found the OEM part that I needed. They provided the contact information of the other business and I was able to get the part. I am so grateful for your caring service! It made my day so much better!

Very friendly, helpful and professional service, quality products and good to great prices. I have…read moremade two purchases from Metro and both have been excellent. For newer used car parts, this is the place to go here in Northwest Indiana.

Your website is a joke. It's nothing but a sales pitch with no useable information. I tried to find…read moresimple information and got nothing but a run around about why I should use their services

We just moved to the Granger area in September. In these 3 1/2 months of "service" I have gotten…read moreto know many of their customer service reps through my weekly calls to report we've been missed again. Fun fact: if you work away from home and don't know to call to report a missed pickup before 4PM, you get to wait FOUR additional days for pickup. To be fair, only one of the customer service reps was rude in my many interactions. I should have known when my original bill was for double service that I was in for a time. Took over a month to get my bill sorted and what did I get but a another new bill! Everyone makes mistakes, so I've enquired if there was something we were doing wrong that prevented timely pickups: can out the night before? placed in a highly visible location? So, not our error. Maybe they have a pool going to see how long they can refuse to provide the service I've paid for before I leave; or maybe it was how many times would I call them to do their job before I found someone else who would... whomever has this week is gonna win big.

Great family owned scrap yard with competitive prices. Free…read moreconcrete dumping site during their open hours. You can buy gravel by the ton and various metal pieces. They buy all sorts of steel, copper, brass, aluminum, etc. Used to be Sunshine Salvage ran by Larry Moore now it's LaPaz Iron and Metal run by his son John Moore.

Fairly reliable service but for a very high cost. I paid $10 a week for unlimited pickup, which…read moreincluded the rental of a 95 gallon toter. When I once called about a missed pickup, I was treated like I was lying since the driver drove past my house. It was difficult to find out when the pickups would be delayed due to weather or holidays. Once I even got a notification phone call of the delayed pickup -after- the pickup day had passed. Not once did the service people ever take the full toter from it's position close to the house, which has been done for us at other addresses. If it wasn't on the curb, the service people did nothing. I just today switched companies and opted for a 65 gallon bin with no extras, which literally cut the cost of our weekly pick up in half. On calling to cancel my WM service, I was offered a special, lower rate. Uh, no, you need to be fair to everyone and not give out special deals to people who are on their way out the door. I really, really despise that marketing tactic. Then I was told it could be up to 10 days before the toter I rented from them would be picked up for good. That seems excessive, but since I will be saving $260 a year, I am OK with slow outgoing service. The kicker, though, is that after 19 years of paying my bills on time, giving them (19 x 520) almost $10,000 worth of business, is that when I asked for the prepaid portion of services that I would not be using to be refunded to me, I was told "no." The customer service rep informed me that this was against policy/impossible, with a notice of said policy on each bill. Well, I don't get a bill from them, having signed up for e-billing, so I was not, in fact, notified of this policy prior to calling to cancel my service. Good for you Waste Management. You get to keep my $80 for services not to be rendered, and it buys you my negative review. Not a recommended company.

From the owner: Think Green Waste…read moreManagement provides residential, commercial and industrial trash collection, as well as recycling and dumpster services.We support a number of local community organizations with employee volunteerism and event participation.Waste Management is dedicated to serving customers and communities as a safe and comprehensive service provider, a good corporate citizen and a responsive environmental steward.

Absolutely terrible customer service. We cancelled our service because we located a better company…read morewith lower pricing who actually takes yard waste without additional fees. They mandated they were going to charge us $50 for bin pick up. Or, if we wanted to bring it to them, they would waive the $50. So much for putting customers first. Waste management and other companies offer much better service at a much better price with excellent customer service. Had we known about all the additional fees for EVERYTHING we would not even had signed up with this company.

Another day with no service, tried to call but got the run around, absolutely no customer service…read more The only thing they are consistent is collecting their fee. If no star was an option thats what I would give