When it works, it's decent. When it doesn't work, don't bother calling…read more We have had them for a couple years because they are one of two companies that service out area. For the most part, the Internet works, but every once in a while it goes down. I have called countless times (both to sign up and to report problems) and it goes to voicemail every time. No phone calls back, ever. I received a phone call back once, and it took filing a BBB complaint to get it done. It's amazing they manage to stay in business.

Absolutely the worst service. The service is extremely slow. Existing customers get no type of…read moreservice at all. THE WORST I'VE SEEN!!!!!!

A lightning strike behind our house took out the internet modem. A call to Sparklight in Sherman…read morestarted the process of getting us up and going again. Eric M. came out the following morning, ran a test, set up the new modem and had everything working in 15-20 minutes. It was a painless process and Eric made it as easy as can be! Thank you Eric!

Horrible service 5 years we have been putting up with buffering and pixelating. Kenny Walker the…read moreRegional Manager has been aware and has chosen no action. I now have filed a complaint with the FCC it turns out during original installation 5 years ago the named modem and router the same name thus causing device's to be confused when trying to log into mesh router. Sparklight has been horrible to deal with. You would think being in a regional manager position you would at the very least answer emails and customers concerns. We paid appropriately $300 month for 5 years for shoddy service all this is documented I told Sparklight I would absolve them of any future for a 3 month credit they are afraid to respond and set a precedent as they know we are not the only customer that's being treated unfairly. I won't give up until the FCC makes it rulings Kenny.walker@sparklight.com Kenneth.walker@sparklight.com please use these emails for all your unsatisfactory service customer complaints and all technical issues. Or you can escalate at www.fcc.gov. The only way we have any power against them is to stand together as one

They did a great job, Very thoughtful in trying to…read morekeep the mess cleaned up, Showing me how to operate the sound system % Karen Salyer

During the KTEN outage in Sherman on DISH, we opted to get an on the air antenna. We were quoted a…read moreprice from Cavender but after they left, we still couldn't get KTEN. We called them back and they tried a couple of different antennas finally getting some reception. We were told by the owner that if we wanted it better, we'd have to give them more money and if we didn't like their service they'd come pull down their equipment. He said that antenna installation wasn't their main business and they were only doing this for their DISH customers which we weren't. We still have so-so reception from KTEN because their installers aimed the antenna into a neighboring tree. I will have to fix this myself just like I should have installed my own antenna. Don't deal with these rip-off artists.

BLAKE. Was AMAZING. So patient and kind! We are not good at all with technology and he went above…read moreand beyond to make switching phones as stress free as possible. So thankful he helped us and made sure we felt comfortable with our new phones before leaving!

This store can start by recognizing their customers when they come in the store and stand there for…read more5 minutes. Totally ignored they saw me and said nothing 5 of them at least. Not surprised by the low score. Verizon doesn't care like they use to.