Did a good job on my IPhone battery replacement and helped me get some different battery also…read more Employee was very good and helpful.

I had them replace a battery in my phone. I have never set a passcode on my phone. But when I…read morepicked my phone up and got it home, I could not get into my phone. Someone their, their Tech had set a pass coded on my phone. They would not take responsibility. Don't trust these people, I never will again.

If you have elderly parents - make sure they do not go into this store. My parents were taken…read moreadvantage of every time they went in. They were upcharged and sold things they didn't need. This was confirmed by one of the employees who currently works there when we went in to cancel the DirectTV they sold them. This employee also told us that when my parents would come in, the sales staff would jump on the chance to sell my parents Direct TV, internet, new cell phones.. equipment services, etc. Make sure to check your bill to see if they added features you don't need. I personally have been an AT&T customer since they purchased Cingular. My parents have been as well. I don't trust any of these retail stores.. even the corporate ones are just as bad. I now only deal directly with customer service by phone l!! This store and my local At&T stores were the nail in the coffin to no longer trust these retail locations. SAD!

I'm writing to complain about my weak AT and T connection on my phone. Has been this way for…read moreseveral weeks. Enough to make me consider changing. I've heard you need to put more towers in our area. Is this right? I'm not complaining about the store.

Great experience going here for my cellphone repair…read more I was able to get both my screen and battery replaced within the hour. I was able to shop around the mall during the wait. Overall, great service and I would come back again!

Cellfone USA has two locations in the mall. The attendants was friendly and showed me an assortment…read moreof different phone cases. However, the repair attendant was not present. This was unprofessional as no customer was able to get service. I waited and the repair associate did not return. They fix broken phones, but only certain brands. This significantly limits sales.

Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

Z was so kind, helpful, and quick! She fixed my phone screen in no time! I'm very impressed with…read morethe services here. I would recommend them to my family and friends. Reasonable pricing as well!

My problem was diagnosed right away; screen needed to be changed. Service was fast and efficient.read more

He replaced a screen on my phone. Two weeks later my phone wouldnt charge…read more I took it back again, he kept my phone for 5 days before he could get parts, and he wasent even sure what parts he needed. He told me it would probably cost znother when 150.00. I reluctantly agreed, but the very next day I called back, explaining that my phone was not worth that much, I changed my mind. The technician got very rude with me, talking over me, he did say that he would mak it better, with a discount on something, but wasent clear on what that meant . I came in to pick up my phone and the charger I had left. Now he said the phone wasent repairable. He did not offer me anything like he said he would AND he tried to keep my charger...when I asked him for it he had to think a minute, then, he unplugged it from his computer and thre it onto the counter...so disrespectful if you ask me, using my property without my knowledge. I dont trust him now and will not go back. Plus the fact that he was running around like a chicken with its head off trying to answer phones, fix stuff,and greet people coming into the store. This sermed like a recipe for disaster.

Submitted a request for a phone repair via Yelp 5 days ago. They never replied in any way. Got the…read morephone fixed elsewhere quickly and professionally. Thank so much, Mr Phone Doctor??

Sent my iPad to have the screen replaced, using Groupon. It's now been 3 months and I don't have my…read moreiPad back.

Don't go here !!! They ruined my selfie camera it's horrible don't ever go to this place !!…read more Also the screen color is grayish/ bluish screen!