We keep getting charged despite returning our Wi-Fi/Internet equipment five weeks ago to the…read moreOptimum retail storefront on Sherwood Way in San Angelo.

As good or better than other cable networks. Waiting for fiber optic to be offered.read more

Terrible customer service. When you return something, it never is credited and you are always…read morecharged. Even UPS warns people that you have to keep documentation of everything because they never credit you when you return items. Customer service chat is terrible. They promise things and then when it doesn't happen they try to correct it by giving you better speeds for just a couple dollars more. Should be a crime. Only issue is that there are only 2 choices in town and they both are bad. They also tore up my driveway and my front yard without even asking before I even got services. I decided that if they are going to tear up my yard without permission I should at least benefit from it. They haven't even fixed our drive way and the alley. Just pored some asphalt and left it a mess.

I received a package today that I didn't order. What do I need to do. It looks like a whole new…read morepackage set

Went in to ask about replacement and Sierra our assistant handed up a paper with a number to call…read moreand walked off we then stopped her to ask about possible upgrade. Sierra was not helpful and seemed to only be interested in whom she was texting off her phone. She didn't loose out on 1 not 2 but 3 sales because she was worried about leaving at 6. She was rushing us to see which phone we wanted and told us only had 9 minutes to decode or it couldn't be done I'm not one to be rushed but if your employees are too lazy to stay and make 3 sales. They should not be working there. We told her we would else where if it was too much trouble for her " She said OK" they wouldn't provide a last name but she had facial jewelry and black stars on her face. Not friendly. Not helpful. Not professional. We drove over an hour and a half and left Verizon contemplating switching providers.

Went in because my phone wasn't turning on the guy told me " that's how new iPhones work" and…read moredidn't help me what so ever. I demandes to know the answers and he told us to leave the store. CANNOT wait to go back there and cancel with version and will be posting on social media about this place. It was a red head guy and wore glasses HA!

Had these guys for over ten years. I only have myself to blame for not switching internet…read moreproviders. I don't think we have ever received the download speed we pay for. I call and they say everything is fine. I do external speed test and they are always less than half of what West Central tells me. I'm being literal when I say that our internet goes out every day. And more than not, it's out multiple times a day. I could go on and on. But, I think I made my point.

Do not waste your money getting suckered into a BS contract. Everytime it rains or wind blows…read moreservice is out for hours. They make very sure to charge you for every little thing too. Seriously avoid cell and internet here.