Second time I have bought a phone here for someone in my family. Joe is VERY knowledgeable!!…read more Didn't try to up sell or anything like that. I would highly recommend this location!!!

These people advertise that there a Verizon advertised reseller. They have Verizon logos in the…read moreoutside of the building and a Verizon sign. The problem is they seem to be unregulated by Verizon corporate. TCC does not follow normal Verizon expectations and is in violation of a Verizon reseller contracts and they're outright rude and nasty about it. I came into the store to get a cell phone activated I just needed a new SIM card for my new cell phone that uses a smaller size SIM card. The first store I walked into let me know that she won't activate my phone without opening the lie because she needs to make commission. So I left the store and drove down to the newest TCC Verizon store off US1 where have you been at worst experience. I asked for a SIM card I was told it would cost me $20. I was very polite explain to him that the SIM cards are free Verizon gives them out for free by mail, website, in store. This guy became extremely combative for no reason at all. you then held the sign up to my face so close I couldn't read it and had to take it from his hands and hold it back so that I could read it. they do indeed charge for something they get for free from Verizon to satisfy Verizon customers since there are Verizon retailer. As I'm trying to leave the store this guy is yelling at me over the counter very loudly. He's telling me they do whatever they want I don't know how to read or what I'm talkin about I shouldn't even have Verizon as a service provider. I'm still trying to walk towards the door at this point and I'm still being yelled at which is very argumentative and combative guy. I actually had to tell him "hey, I'm trying to leave your store my foot has been out your door this whole time you're yelling at me. I hope you have a better day sir" I can use to walk out the door well that may continue to yell stuff at me so he can get the last word in it feel like you want an argument that I had no want or desire to be part of. In turn, I ended up in a Verizon corporate store for the service was incredibly polite very nice got me a SIM card no charge and waiting for my phone to update and do a test call. The corporate store did everything you'd expect a normal Verizon store to do. I highly suggest avoid it all TCC wireless stores! The service is not on par and when your salesman only care about commission it destroys the customer experience at the expense of the customer and the business itself. Shame on TCC for supporting this behavior.

My experience at this location was very different than the earlier Yelpers…read more The most recent review is 11 months old, so perhaps Verizon has turned-around the performance at this location. I was very pleased with the courtesy and efficient customer service and technical assistance I received this morning from Dom. While i was there, I observed the Manager and the other Reps all engaged with customers who we receiving the help they needed. As people came into the store, they were greeted and placed in the queue. As I entered the store, I was immediately greeted by Dom who promptly took care of my issue. I was porting an AT&T iPhone to an existing Verizon Family Plan and new iPhone 7. Not the easiest transaction to manage, but Dom handled it efficiently. He informed me about some promotions, but didn't hard sell me. Once he realized I just wanted the iPhone, he never mentioned it further. He even gave me a tip on a Hot Dog joint in Melbourne. Based upon my experience, I recommend this Verizon location. Give 'em a try.

Keith was incredible. Our kid's phone was locked and we couldn't solve it on our own. He fixed it…read morequickly, professionally, and with total confidence. True pro. Excellent customer service!

Best Tech Repair Store in Brevard! And it's not even close- I cracked my iPhone 8 and needed a…read morequick fix. I kid you not he had my phone completely repaired in 20 minutes and the price beat every competitor in the market.

Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

great place, great service & thank you so much ! Honest pricing, reliable, and on timeread more

Replaced iPhone screen using a used but intact screen and saved me money. Did a fine job and very…read moreconvenient location. Much cheaper than Apple store and much closer.

the guy that works here told me a price to fix my phone i came to have it fixed , dropped it off…read more when I came to pick it up they invre the price by 40$ and basi refused to give me my phone back

Horrible place took so long and still didn't fix it they refused to give me a refund even though I…read morenever received the product and they said they have a sign but its very small plus she did not let me know that there was no refund and it's not posted on the website it was $350 plus $50 when they finished.

Went in on a Sunday at 5 p.m. to replace my DVR - Robert was very professional, prompt, friendly,…read moreand informative. no complaints.

Horrible in every way. The service itself goes out constantly. It's intermittent so using it for…read morework calls is hit or miss and I've been dropped so many times during the middle of presenting on work calls, to the point I bypassed my WiFi and just used my hotspot when it was importantly. Going into this store though is like walking into chit chat hour. Long lines and it seems to take forever to do whatever people are there for and the service people just chat while the line waits. I mean if you have all day, great. But who does? You sign in at the door and join the crowd and wait, and wait. Fun times. Also they constantly have various deals that when you call to change service, suddenly you learn about whatever special there is - awesome but then you think wait, if I hadn't called, would I still be overpaying? The answer is yes. Better phone in every month to find whether there is some better deal they didn't tell you about so you don't overpay. And try to cancel a service like TV or home phone? Sure - save time though because it requires a phone call and enduring an upsell spiel to do it. I have never been happier to cancel a service. Zero stars.

Does great work had dropped my iPhone on a tile floor went in and Instaphix took care of it in 10…read moreminutes and at a good price. Great Customer service 5 star Kudos Instaphix

Best iPhone fix ever! Good prices! & I love all the gadgets! Staff was super friendly and my phone…read morewas back in my hands in a jiffy!

The guys behind the counters were professional and courteous. Their customer service was superb…read more They fixed my iPad very quickly and far exceeded my satisfaction. I highly recommended Batteries Plus Bulbs in Merritt Island. You will not go wrong! Adam was outstanding! Thank you! Maria

Made an appointment with the Merritt Island Batteries Plus for 2pm today. Showed up just before 2…read moretoday and stood in line for ten minute only to be told I didn't have an appointment. What a waste.