1-Star Review (If I could give zero, I would) I've never had a worse experience at any T-Mobile location than I did at the Rio Rancho store. Last week, my phone suddenly developed a line across the screen, froze, and stopped turning on or off. I called T-Mobile customer support, and the representative confirmed it was a warranty issue since there was no physical damage, no water damage, and the phone had never been dropped. He arranged for a replacement phone to be sent to this store and told me all I needed to do was bring mine in and swap it out. I arrived right when the store opened and still waited over an hour because the only employee working--Carlos--was completely alone. When he finally helped me, he took one look at my phone and immediately refused to assist, claiming I had "clearly damaged" it. I explained exactly what happened and repeated what customer service told me, but he still refused to help. I then called customer support again while standing in the store. The representative on the phone confirmed I was correct and that Carlos was required to process the warranty exchange. She even read him the warranty policy word for word. He still refused. She asked for a manager, and Carlos claimed he wasn't there but that he had "sent a photo" of my phone to him. I asked to see proof of that, and he couldn't show anything--because it never happened. The customer support rep was shocked at how he was speaking to her and how blatantly he was refusing to do his job. She apologized repeatedly and told me not to let this employee represent T-Mobile as a whole. She and her manager filed a formal complaint on my behalf and resolved my issue so I would never have to deal with this location again. It's honestly embarrassing that this store is allowed to operate with customer service this bad. I wish I had read the other reviews beforehand, because clearly this location has a pattern of treating customers terribly. I will never return to this store, and I strongly recommend others avoid it as well. read more

I've had some crappy service at local TMobiles (ACADEMY LOCATION BEING THE WORST) but this one was awesome! Although they couldn't help us with what we initially went in for, he made sure we knew how to handle it in our own. Alan answered all of our questions and was super nice! Even greeted the other customer that walked in. After the rude chick at academy this guy was an angel. I would definitely recommend this location. read more

Quick and professional service. I appreciate the fact that they took their time to look at everything on the phone and fix it right

We just recently transfer our accounts from AT&T and did not have the greatest experience, but Cisco was able to take his time to fix the issue. My husband was not happy with his phone a couple days after and asked to exchange it since things was not properly transferred over and did not want to risk much more time since we have a business to run. So, he spoke to Armando, and he told us we had to pay 100 for a restocking fee. I asked if possible if they can waive the fee since we already been through so much and he said it's not possible and that T--mobile would not credit as well. I called and expressed my frustration with T-Mobile directly and they kindly credit me the full amount. I would give TMOBILE & Cisco 5 stars but because Armando refused to help us or at least would have told us to call T-Mobile to try I would have given the Store a better review. When customers deal with so many issues the first few days as a new customer the manager should at least do all they can do to help, and I felt I was totally ignored and felt it was a horrible experience. read more

After receiving the most horrible service at the Las Estancias location I came here hoping to get better service and I did. It was my first time dealing with T mobile after they took over sprint. Rodney and Jayden were the first 2 associates who greeted me and took care of everything I needed. They were friendly, professional, and knew what they were doing. They made the already stressful situation better. read more

On Aug 6 2018 after 20 years with Sprint. I made the Switch. With T-Mobile I was able to get 3 lines of service, all of our numbers went with us, and we got 3 new smart phones. With that said, I'm still saving $80.00 each month on my bill. Smart phone charges GONE. Data access foer smart phone GONE. NO hidden charges. GONE! I was pleasantly suprised to learn the signal at my Rio Rancho home was actually better than our old Sprint signasl. Calls are clear no static no digital break up. Just problem free. PRO's Lower cost More features No contract Clearer calling quality CON'S Well....were Still looking read more

Called ahead was told they had the phone I wanted in stock . Waited for almost a half an hour to be told they didn't have my phone in stock. Then they tried to up sell me a higher cost phone . I honestly wouldn't be upset about this if I had gone been a walk in and they didn't have my phone. But for the guy I talked to on the phone blatantly lie to me about having in stock. Then not only did they not actually have it they tried to pressure me into a more expensive phone that I had already told them on the phone I didn't want that one. This staff knowing wasted my time. read more

The sales manager lied to us about not charging us for 3 loaner phones that she volunteered to us while our phones were switched over. My husband asked her. "What happens if I drop it and break it since I work construction." She says, "Don't worry about it since I'm the manager." My son dropped the phone and she charged us $165.00. She not only lied but also failed to change one of the lines. The customer service is so bad. She walked to the back of the store and ignored us. I had to have another associate change my last line. We have 5 lines. Do not go to this store. read more

Be expected to step in the door and no longer have privacy or personal space, the sales associates are very pushy at this location. I have to honestly ask them to leave me alone multiple times so I can browse and think and make a decision with out someone breathing down my neck. I'm going to buy a phone but let me think for a minute, gosh. They have phones, accessories and can do upgrades or new services. One thing that I would suggest is if a phone is out of stock, put a sign or something to inform the customer. Many times they have been out of the phone I'm looking at and have to drive down to another store, unnecessary waste of time for both of us. parking can be tricky at busy times, but there is a small parking lot to the side of the building that is easy to get in and out of read more

The guy Tried to tell me my phone was too old just so I can upgrade very nice to lie to make a sale, apple laughing when I told them , nothing wrong with my phone it is deafly not old nothing wrong with my phone he tried to say the Apple 6S plus needs to be replaced after two years anything after two years is an old phone. read more

Horrible customer service!!!!! Rap music with bad words while I was in there with my little girls. I left right away and will never go back!!! I called to speak with a manager and very rudely I was told that the manager had just left and to call back the next morning. read more