All in all I had a great experience at this store. Rhianna took care of me and she was very…read morefriendly and very knowledgeable. There were a few things she explained to me very fast which I didn't quite understand. Everything worked out for the most part except when it came to accessories. She had very vaguely mentioned something about a bundle when she grabbed a car charger and a screen protector for me. From what I heard, I gathered that the charger and the screen protector were "bundled" in with the purchase of the phone. Maybe she meant they were going to do that in the future? Upon viewing my receipt later, I had been charged for these items. Which is fine, but with the bundle mention I was not aware at the time. That brings up the fact that she didn't even ask me if I wanted these items. Of course, they are nice to have but I already had a car charger with a hook up for USB so I didn't even need the $24 charger. She literally mentioned "bundle" while grabbing the items but never asked me if I wanted them, naturally I went along with it. Also, I received my bill and it's about $30 more dollars than what it should have been according to what we discussed in the store. I haven't contacted the company about it yet, so I might be wrong. But again, this is the impression I was under at the store. Sprint was a terrible company so I am completely great to have switched to Verizon. I just really hate how cell phone companies make everything seem so easy and cheap at the store and then you always come home to hidden fees and miscommunications.

Worst service ever! All I needed was a phone case, got there when it opened, young lady asked what…read morebrought me in, told her but when I told the model type (13 max pro) she snarked back ohhh let me check...like they don't have them?????? During my 10 minute wait I checked online...Verizon had multiple option...yo lady ever heard of Otter Box???? I guess she went on break...right after opening. Ordered a case in the parking lot with Amazon...and I didn't even have to take s from a snarky child

I only had a choice of spectrum when I moved here. The price wasn't bad. 3 years in the increased…read moremy price then said I could have a better plan with a cheaper price. BIG MISTAKE!! Takes forever for my apps to come on. Last night- Monday- the only show I watch, Spectrum was down. I couldn't get anyone to help me. I left a message and someone was supposed to call me back in 30 minutes. No response at all. Conveniently it came back on after the end of my show. I am now on hold yet again. I've been on hold for over 8 minutes. I also need assistance with getting onto the apps they say you get free with spectrum. When I go to do it they want a payment. What a big joke!!! I'm SO DONE!!!! If I could leave a negative review I would

FRAUDULENT INTERNET SERVICE--SPECTRUM WILL DEFRAUD YOU…read more You pay for 400Mbps, and you get 40. "Try our pod!" That's a sucker gimmick because it does nothing and doesn't work. It's nothing but junk, and they know it, and sell it to people under the false premise that it will "extend the wifi range," when the router and modem is subpar and not even capable of functioning at a minimum level of performance. They'll run you through trouble shooting steps that will resolve minor issues momentarily, and within weeks, it's back to garbage internet speeds. If you tell them they are in breach of contract, they'll try to assure you they'll "do everything they can to help you," which means they'll recommend you buy an expensive $200 gaming router that is third party because their own equipment is such hot garbage. Their app is a joke, and is highly suspicious--sure feels like it's just a toy to distract you without actually accomplishing anything. In short, this company is fraudulent from top to bottom and is nothing but NSA incorporated. They suck money out of your wallet while telling you they're doing you a favor. WTF is that??? Next time spectrum tries to sell you on their "greatness" at the store to get you to sign up, look 'em dead in the eye and tell them, "Eat cow pie."

If you decide to get US Cellular internet service make sure that you keep the box that the router…read morecomes in. My router became totally disfunctional, i.e. it somehow broke. When I tried to return it to the store to get a new one, I was told that they couldn't take it without the box. Of course, no one had informed me of this when I first got the router, and they simply would not take it back without the box. I was stuck with a disfunctioal router, for which I had no choice but to pay over $250.00 when I became fed up with dealing with the company, so I could just be rid of their mediocre service. I was also lied to about the cost of phone and internet. The bills were much higher than I was assured they would be. US Cellular really needs to change their name to US. ConArtists.

Was in on Sunday morning, Zack was the representative that helped us. Great customer service &…read moreknowledge of the plans offered & promotions. Seems like common sense unless you went to 76th St by Southridge Mall. We were helped by a rep there named Brenda. She's a bit full of herself & was rude. She didn't know if the iPhone 7 came with a headset? She wanted us to buy a pair of earbuds before even activating my phone then when she opened the iPhone box, there's the earbuds. Then acted like I was going to go into bankruptcy if I didn't buy a case & dropped my phone. Not that serious Brenda..

I went to the Racine store with a blind friend. She needed to buy a new phone. Samara (sp?) went…read moreabove and beyond what a salesperson would do. She not only patiently counted out the forty dollar bills (all ones and folded) and kept my friend updated on what the count was, but she enlarged the numbers on the box and wrote them out for the phone to be activated. All this was done with a friendly smile. Samara is a super employee!

I've been burned by Best Buy before so I didn't go in with the highest of expectations, but…read moreactually everybody here was very professional, polite, and helpful. We placed an online order ahead of time and they were able to process it very quickly. Then we wanted to buy some other stuff that was on the floor and numerous people were there to help us and overall. Just probably the best experience I've had in while at a Best Buy. This team is a good team.

I drop my phone one to many times, it's shocking how it never breaks. the day i dropped my phone,…read more it cracked everywhere. I literally felt my heart drop and since then it's been acting funny. When we came to Smart phone repair Center we came in, Ricardo looked at the phone and next thing I know he's taking the phone, saying it'd be 30 minutes. We were shocked. We never expected the fixing would be that short. The customer service was amazing, defiantly quick, and great quality. 10/10 recommendations for anyone needing a screen fixed.

Two iPhones in for battery replacement. One hour later and ~$200 lighter, I have functional phones…read moreagain. That's a decent value for non-apple batteries.

I was a customer migrating from a competing service... Intent on making the switch to Verizon. I…read moredropped in (11.05.21) at a nearby store in Pleasant Prairie, WI - eager to make a service change and upgrade my current phone. I even made reference to this with the reps (An EASY Sale) as I entered the store... Only they gave me the impression they didn't care and appeared more concerned about the time on the clock. Okay fine... I'll take my business to another Verizon store, which I did the following (11.06.21) day. Once again, I entered the store eager to get the newest iphone and improved cellular service. So, I sat with a rep 'Nathen' and after roughly 30 minutes I left with a handwritten scrap piece of paper with my order number, a description of what I would receive and, the sales reps name and number. His instructions were to simply monitor my email and track my order, they would follow up with me once it arrived. Moving forward, I received one email which only read the order was "Shipped" under the status. I checked multiple times a day for over a month before finally calling the rep (12.12.21) to get a personal update. Well, he never answered his phone and his vm did not accept messages as, it indicated it was full. So, I called the store and spoke directly with one of the reps. This rep 'Nick' indicated to me that my phone was delivered but nobody in the store knows what happened to it. He told me this has never ever happened before and will investigate further and call me back... Never received that call. I called back (12.15.21)... asked to speak with the store manager. Representative that answered 'Anthony' told me they did not have an active manager in the store but he could help. After giving him all of the particulars... He told me the order & tracking numbers indicated it was delivered there but nobody there could speak for it or locate it but, he assured me he would get me answers but first he needed to consult with management and the other associates. I replied, "That's what the previous rep told me and I never received a follow-up. Anthony responded, "I guarantee you I will personally call you back within 2 hours," Lmao - Guarantee WHAT? SO... I was about to call it quits with ever doing business with Verizon again! However, my girlfriend continued to urge me to visit another store near her and give this Charlie a chance... There was a little distance between this store and my home however, she insisted he would resolve the issue and present me with a great deal as Charlie had done for both her and her mother. She even called him in advance and shared my experiences with the two previous Verizon stores. Without hesitation, Charlie exercised his resources and expedited the exact phone I had previously ordered to his store in just a couple of days. Whatsmore, upon meeting Charlie Pullara... his innate sense of personal attention and customer care is exceptional. Also, with Charlie it isn't some fake sales pitch his personality is completely organic. He managed to deliver in short time the phone I wanted, was thoughtful in listening to questions and concerns and even apologized for the bad experiences I had with the other store locations. Thanks Charlie... You've restored my faith in humanity. A+

Milton was exceptional!! He is very knowledgeable and was able to efficiently and quickly assist…read moreme both over the phone and when I came into the store to complete the transaction! Did not feel like it was a pressure sales situation- he listened to the issue and gave solid, cost effective options to fit the needs. Thank you, Milton! Store was nice - very clean and organized. Convenient location with ample parking and good access on and off busy highway 20.

Recently, I changed my mobile phone service to Spectrum because they seemed to have the best…read moreprepaid service I could find. Many of the deals were contingent on buying a new phone (I wanted to keep the old one). I was ready for that. I had checked and my old phone was supposed to be compatible with their network. The other contingency was that, for this deal, you had to subscribe to their tv and cable services. No problem. Have had them for years. Lastly, the best deals required that you have 2 or more lines on your contract which, realistically isn't a great discount because you have to pay $29.99 for each phone. I'm not complaining yet but we'll see what happens next month. Oh, I had made an appointment which they honored but they served other people during my time making the 20 minute process last an hour and a half. They did impress me with one of my giant fights. Normally, this goes out to restaurants but the Spectrum store had a sharps container in their bathrooms. It is so overlooked and I always worry about customers and employees getting stabbed with dirty needles. Only the second time, out of 100 that provided this service. So even if I hate their service I will always give them credit for the sharps disposal box.

Spectacularly rude, shockingly lazy, and completely unprofessional staff. The supervisor doesn't…read moremanage anything -- they just preside over the chaos like it's normal. If you value your time and basic human respect, go literally anywhere else. Spectrum is a disaster.