Worst customer service I ever heard of. Called Friday that my internet was out, went through…read moreseveral procedures over the phone trying to correct the problem. After 15 minutes was told they need to send a technician out. The earliest appointment was Monday afternoon, I said that horrible service and was told that's the best they can do Monday between 1 to 5 pm. Horrible Service at best.

The worst customer service I have ever had they tried to fix my problem over the phone and failed…read moresaying it was my router so they sent me one took 3 days and that was not the problem. I'm waiting for a call back to see if they can fix it again over the phone. They said they can't send someone out because it says it's connected all my streaming services are buffering and I can't get online. I talked to the service representative about the inconvenience that this is causing me and all they want to do is try to get me to upgrade to a higher megabytes they did say I would be compensated for about 3 dollars a day, big deal I need to work online.

OK, so I'm gonna start with the first encounter with T-Mobile I went to pay my PCS bill on March…read more7, 2026 approximately 9am and the representative stated not to pay my bill, and introduced me to the magenta migration plan for seniors where you can get 2 free phones and keep the same rate $60 a month just the activation and taxes on doing the port from metro to T-Mobile after speaking with the T-Mobile representative and giving her my credit card information taking payment she advised me that I needed to go to a T-Mobile store with my identification to complete the process, after getting off from work, I made it to the closest T-Mobile branch around 6:30 PM on March 8th, the representative advised me that the order was canceled. i asked why because they sent me over to finish the process he had no answers and told me to visit another T-Mobile store because he's just an authorized dealer of T-Mobile at that moment I went over to 9237 US Highway 19 T-Mobile only to get in there I spoke representative by the name of Michael, He then told me they didn't have a plan of that and was trying to give me a plan that was gonna make me pay $75.10 a month and I would've had to pay on the phones as well so I told him no I'm gonna check into it, I left there went back to MetroPCS, they tried to help me get this figured out with T-Mobile on the line. They could not do anything because they were closing and I needed to go back to T-Mobile so I went back to T-Mobile spoke with manager by the name of kaitLyn " she advised me that she'd look into it and I would need to come back because they're closing , I asked her what's gonna happen with my phone service because I can't afford for my phone to get turned off. Lord and behold, my phone got turned off at 7 PM that night on the 8th, I had no service until the next day i called metro and paid it. when I went to T-Mobile telling them what happened and I had to pay the bill over the phone in order to get my service turned back on, Manager Kaitlyn told me since I paid the bill she'd credit me that, but I need to wait until the ninth because they were getting ready to close and it was gonna take too long to do what they needed to do to get my phone service active and working on T-Mobile service. I called T-Mobile on the phone and did the port over the phone that night, the representative explained that I would have the same plan that I had at Metro and that I would be only paying $60 a month later on on the ninth. I received a text message saying my bill is due on March 28 for $159 and I was baffled. I also asked him my phone get cut off when he do the port and he told me no my phone got cut off after bill after I've paid them to do this transition I had to get up early before and go to T-Mobile to get this all straightened when I got there. Kaitlyn wasn't there. I was told that another manager would be assisting me I got there at 5:32 PM recorded everything , Michael acknowledge me when I got there and told me that he have the assistant manager me. She never came out to help me. They kept helping everybody else and nobody never came to assist me so I asked Michael when is the lady coming because I have to go he told me she was not gonna be able to come out that someone else was be able to come out and I will be next to be called to help me when the next person came out. It was I'm assuming manager. I don't know her title. She came out and she proceeded to ask the person that was on the tablet which was not my name so I said excuse me ma'am I'm next Michael said that I will be the next person, she then told me no she has to go by what's on the tablet so Michael came from the back and I told Michael what she and Michael stood next to her, looking at the tablet, talking and saying whatever they were saying to each other about the customers on the tablet and he advised her that I was next and she asked The customer was she there before me (ignoring her co worker) The customer only stated the time avoided answering she got there after me.I said to the customer "she asked you were you before me she didn't ask you what time you got here" so the customer turned her head and didn't say anything and Donna proceeded to help that customer so the customer told her husband that I disrespected her. Her husband approached me in a very aggressive threatening manner,I felt threatened at that moment ! Donna caused this situation by skipping me , causing myself and the aggressor to pass words. I then went to my car to get me some protection (mace) I do not own a gun! when I came back in there I sat down. I was distraught at that moment because a man approaching me and threatening physical harm against me. I finally got help @ 6:30pm, Donna and the aggressive gentleman got into a verbal altercation because she told him he's not allowed back in the store becauseshe didn't like how he disrespected me, he then snatched the bag from her, called her and the other manager BITCHES!

The most pleasant experience upgrading an IPhone we've ever had! Both my husband and I were due…read morefor our upgrades and took both phones into the store fully expecting the normal long long wait time and plenty of hiccups along the way. Not so this time! Mike assisted us very efficiently and was a pleasure to deal with! He was about as friendly & patient as humanly possible! I don't mind saying that he is a true treasure for this store. Everything went without a hitch. Very smooth transactions! Highly recommend this location and Mike as well!

Would give zero stars if that were available. They ripped off my 82 year old dad. Telling a senior…read morecitizen that tablets are free then give him 2 and charge him for monthly service after you told him no cost, it's free. Now he is switching to another carrier due the lack of respect and absolutely zero customer service. The best part is now they won't unlock his phone. Keep changing the date, saying he has to wait 365 days for it to be unlocked after he's been there 5 years or more. The woman we spoke with kept lying and changing her responses and dates of activation from 2022-2026. There's no contracts right, so waht is the issue.

The only reason I gave it one star is they didn't have a zero. I've gone to this T-Mobile for years…read moreand loved the service until my visit Jan 26, 2022 when the new manager literally traumatized me. I needed help with the phone that I purchased from them & the manager refused to fix it but he would tell me what I needed to do, which was several steps. (He's a big guy about 6'2" & muscular & his size alone would be intimidating to a grown man, I'm 5'5" 69 year old woman.) He stood over me & loudly told ME what to do while he rolled his hand letting me know to hurry up ven though I was the only person in the store except 2 of his employees which he was training on customer service. (I was shaking & in tears but I couldn't leave without fixing my phone). If I messed up he'd turn his back on me. I was visibly shaking which seemed to make him more annoyed. (I apologized & mentioned my husband just died, he didn't care.) Finally the last step & he said it would take about an hour to finish & he walked away. I was so upset when he finished I couldn't drive so I started looking at the stuff in the store when the manager said in a rude voice , " you don't plan on staying here for an hour do you?" Was he kicking me out, did I need permission to stay? His comment shocked me so bad my shaking got worse. Luckily, a girl came out of the back, saw I was upset & started talking to me while she cleaned my cell phone. We talked about the headsets until she had me calm enough to drive home. I got home & burst into tears...I'd never been treated so cruelly in my life. This happened Jan. 26, 2022...if the same manager runs this location avoid at all cost! Deborah H.

Randy is by far the most competant and knowledgeable computer expert I have run into in over 50…read moreyears. In addition he knows other electronics such as tvs and cell phones. To top it off he is very congenial and extremely responsive to your needs. Would highly recommend giving him a call.

From the owner: We at Simple Computing believe in providing a holistic approach to accommodate all of your…read moretechnology needs. We know that your time is valuable so we put the customer first. We are dedicated to providing an exemplary customer service experience.

terrible store, terrible store manager the guy sits in a chair all day with customers waiting and…read moregiggling with the crew. he was severely rude to me, he stole $150.00 of money. i paid in cash they refunded the difference minus $150 people can't you see. tmobile scams people out of hard earned money for there self gain!! tmobile robs customers of there dignity by lowballing them for trade ins or people with great credit still pay a huge deductible to get there junk!! tmobile scams its customers. the gm of this place is a thief customer care verified he should of given me my $150 instead he probably pocketed it. stay away from tmobile ridge- go to at&t no deposit on any phones and full money for trade ins..boy cot tmobile terrible terrible company.

Thank you, Miss Becca C, thank you for providing great customer service. I'm all about it and I…read moretruly am grateful. Thank you for the wonderful experience that my son and I had the pleasure of meeting you and getting a new cell phone.