If you come to this location ask for Chase! I came in today because the rep on the phone messed my phone up real bad and also added a line unwanted. Chase was the besssttttttt and so much fun to talk to. He got my new pink iPhone all set up and ready to go! The customer service from him was honestly the best! Thank you Chase read more

The lady behind the register was an absolute nightmare. My friends and I had time to spare waiting for our table at Applebees so we walked over to this T Mobile because my friend needed to get a new screen protector. What should have taken 2 minutes tops took closer to 10 minutes because the immature cashier lady was on the phone ordering BOBA TEA for herself and her coworkers. She then got upset at me for testing out one of the folding phones. The only reason I was doing so is because I was bored, found the samsung folding phones interesting as I only have an Apple, and trying to pass time, which wouldn't have happened if she had been doing her job correctly. Not sure her name, the only thing I can describe is that she was african american. Do not go to this store. read more

I was using my warranty to have a screen repair done next door to this T-Mobile location. While waiting for the repair to be done, I went into T-Mobile to purchase a new screen protector and phone case. I couldn't install them because the repair wasn't done yet. I went to pick up the phone after the repair and went back to T-Mobile. There were customers inside and the door was locked. I called the store and informed them that I just left there to pick up my phone and I was coming back to get a screen protector and case. I let them know when I left even. I was told they locked the door and couldn't let me in because of "covid countermeasures." What? Really? After about a minute of talking to the pathetic salesperson, he agreed to put my screen protector on and would get from through the door. You still have to open the door bro. So I stood outside and waited. Needless to say I don't recommend this store and I won't be going back. read more

Terrible customer service. Skip t-Mobile and go to Verizon. 5 G home internet is the worst.

I was really needing help with transfering data to my new phone. I had already been to the Berwick store twice, but they couldn't help me. My old phone has black covering almost the whole screen, plus the top half of the touch screen was inoperable. I was desperate and tried this store. BRANDON was amazing, within 5 minutes he had the data transfering.The service and expertise at this store is the BEST! It's worth it to travel further to get the help you need. Definitely 5 stars from me! read more

Made a decision to get a new phone and from the time I made the decision until I was walking out the door was only 45 minutes. The staff was very helpful and professional. The majority of the time spent was waiting for my old phones data to be transferred. Thank You Pooler, GA employees. read more

Rep at the pooler location named Chrystal. Was helping the gentlemen place my screen shield, she scratched the shield all over and I said I didn't want it like that, she said it's just a piece of plastic. I told her it's a $39.99 piece of plastic and I wanted a new one without scratches. She had an attitude and was very sarcastic. Other employees in parking lot smoking and chilling. The music in the store had profanity and talked about having sex etc. read more

I paid for a plan when I switched services. The plan I have a contract for is for 3 lines unlimited on the TMobile military plus plan to include unlimited talk text hotspot and Netflix I was quoted$80 dollars taxes and fees included. I was told months later that they can't change it in the system and now they're charging me $125 a month I've spent countless hours on the phone being told they would correct this and they haven't I've went to the store and they say they can't fix it because I have to call in. This is going on three months and my caller ID doesn't show when I call and they've done nothing about it Customer service on the phone is rude and nasty. They rarely call back when they're supposed to. I will be posting the contract and conversations soon so that everyone knows how awful this company is. read more

I went to this Tmobile to get a phone plan for my trip to Europe. Eric greeted me and helped me. I was given the wrong phone and even the Gigabyte storage on the phone was wrong. As he was he was helping me, he would walk away and come back. This would happen several more times. Then, the store didn't even have the phone we were talking about. Once I got the cancellation receipt I asked for, I noticed a charge for a hotspot plan that shouldn't have been on there since I was getting the phone instead of the hotspot plan. I went to the Statesboro location and Sutya was able to help me with everything I needed. Great customer service. Go to see him and or the location for a phone plan. read more

I have never made a yelp review in my entire life. But for this instance, I will. My boyfriends mother had dealt with 'manager' Eric over at this specific location. She had driven over 2 hours to get here. I work close to this location so I stopped in quick asking if they minded staying open just one minute later because she had driven so far and was rushing as much as possible. I was argued with and the staff was rude from the get go. I was given snide remarks about how that wasn't possible. I was under the impression that customer service was number one & she was already very dissatisfied. When her and my boyfriend had come into the store at 7:58pm there was tension already because you could see that we had obviously put them out. Then there was arguing regarding payments and everything else. This 'manager' Eric took to hollering at my boyfriend regarding sales tax & how when you return an item, you STILL have to pay taxes on a return and you don't get your sales tax back. He ended up being wrong when manager Ann came to the store and explained things to us in a different manner, being much more personable, friendly & helpful. He ended up being wrong about all aspects and then proceeded to disappear. When she asked another associate to go find him to explain the situation to her since she wasn't here & the other associate & said she 'couldn't find him & he was smoking' she thought. I'm a manager as well, maybe in a different capacity but I understand the way you should speak to someone, especially a customer & he did not handle that professionally at all. The manager Ann was much more helpful and that is the ONLY reason this has 2 stars. I know nothing will get done about this, but I felt people should know to not handle with this location specifically not Eric. Terrible management skills, terrible people skills & should probably look at a different profession read more