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    T-Mobile

    2.2 (10 reviews)
    Closed 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    1 year ago

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    2 years ago

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    2 years ago

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    4 years ago

    Terrible customer service. Skip t-Mobile and go to Verizon. 5 G home internet is the worst.

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    3 years ago

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    4 years ago

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    5 years ago

    Helpful 1
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    7 years ago

    Helpful 1
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    6 years ago

    Business owner information

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    T-Mobile

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    8 years ago

    Business owner information

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    T-Mobile

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    T-Mobile

    T-Mobile

    3.5
    (4 reviews)

    The staff was the only reason for any stars... T-Mobile has so underwhelmed me with other stores,…read moredeals, trained staff. Thanks Christa for the glimmer of hope! And the help with my phone!

    Customer service is non existent at this location. I tried to explain that i was there for a phone…read morereturn after being instructed by corporate to do just that. The lower staff member, Jemarion, rather than trying to be helpful, told me that i was in fact scammed by TMobile and I'm out of luck. Yes he actually said those exact words. Turns out his manager told him it can't be done because they're franchised and not corporate but Jemarion took it upon himself to reword that message in the most unprofessional manner possible. After I explained that he was clueless, i got on the phone with TMobile customer support while at this underperforming location (store manager was tied up) and asked what the deal was. As i was being helped over the phone by someone in a completely different state, Jemarion decided to start scrolling TIK TOK. Wow. Just wow. The rep on the phone was just as confused as i was until the store manager Cesar was able to come over and clear up Jemarion's mess. Btw Cesar, next time i would advise you to have those difficult conversations with customers yourself instead of delegating those tasks to your worst employee. More times than not, junior staff do not possess the same people skills that you typically see in upper management. I had gone through a pretty sizable headache having to return this phone but none of that compares to the 5 minutes of being "helped" by Jemarion. I didn't have any issues with TMobile before today but i promise I'll never be back based on his lack of training alone. Customers aren't your bro, Jemarion. Have some self respect. This store needs a clean up. Do better TMobile

    Clearwave Fiber

    Clearwave Fiber

    1.4
    (58 reviews)

    Hi Tyler Smith and Clearwave fiber, it would be greatly appreciated if yourself and your team…read morerespects home owners! When a home owner posts a "No Soliciting" sign it tells salespeople, solicitors, and vendors not to knock, ring the doorbell, or enter private property to sell goods, request donations, or distribute flyers. It acts as a legal and visual boundary to deter unwanted visitors. While some solicitors (e.g., political or religious groups) may be exempt based on local laws, the sign generally empowers homeowners to report violators. I'm sure the woman the comments is not interested in switching providers. If opting out of marketing requires becoming a customer, just keep recycling the flyers. Seems like questionable policy to have. If I was her I would contact corporate to have address removed. Just a heads up to neighbors: even with a No Soliciting sign posted, Clearwave reps may still leave marketing materials and suggest signing up as the solution to stop receiving them.

    Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.

    T-Mobile - mobilephones - Updated June 2026

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