First of all, when you call phone numbers you can't leave a message for the local office. I've been told by them "Oh, yeah, we've heard that before".
Beginning of Jan my tank got low so I called Amerigas. They said they'd send someone out next day and to call for time. I called in morning to see what time driver coming. I was told 'around 11 & we'll call you if that changes'. 11 came and went, so I called back. "Oh, yeah, we have your account open. Sorry we didn't call. We'll call when he's on his way". So I left and came back and Amerigas guy pulls in right behind me (read: no call. Again). My tank was very low (it has been almost 2 years), so guy filled &left. Oh, and I'm giving the 2 stars to him because he was very nice. So, less than 10 days later I get a PAST DUE notice for over $500. That's FIVE HUNDRED DOLLARS, folks. I called the customer service (again, can't get thru to voicemail) so called during biz hours. Girl on line was nice enough but told me the past due was because I'm on a 'pay now' status -first time I'd heard this.
So, this is why I'm upset : I haven't used Amerigas since I filled first time 21 months ago. I paid immediately when I got bill and it was about $200 to fill up and start new account (more than I was told it was going to be, but ok). Now I'm on 'pay now' status (why?) without anyone telling me when I called for an order and they've beholden me to over $500 without my knowledge OR telling me prior to committing me to this money (I would've done a partial fill up if I'd been told). Now I'm getting COLLECTION calls (less than a month later) from them (& surprise - the 800# doesn't allow voicemail). Their 'Customer service' really stinks, from trying to leave a message to "We'll call you", to not letting you know they're going to charge you over $500, to being sent a past due bill in less than 10 days and getting collection calls 20 days later.
It's ridiculous that nobody told me how much it was going to be, that I'm supposed to pay ridiculous sums I wasn't told about on demand and then trying to force me to pay this money and it hasn't even been a month.
Make sure you're clear what you're getting into when you call them, if you really have to use them. My neighbors warned me they stunk (& they have many houses) and I should've listened. read more