I've been in this Tmobile location several times in the past and received good service - prompt greeting and acknowledgement even if the staff was busy, and and true effort to help me resolve whatever my issue, concern or goal was - whether it be problems with my phone, purchasing a new phone, etc. Today I stopped in only to purchase a phone charger. There were 3 reps/sales people there, all assisting other customers. I took my time picking out a charger, sat on the bench waiting for someone to finish up with customers to help me, ring the charger up, etc. Except no one ever even acknowledged my presence even while looking right at me. I put the charger back on the shelf and left. I said to one rep "I'm putting this back." Again, a blank stare with no words. I'll go to Walmart and buy one. Three stars for today's experience is generous, but as I stated, I've been here before and had better overall experience. I note that none of the familiar salespeople were there. Perhaps they've changed staff. read more

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Want to share experience with this store wi the all of you. Went to get my T-Mobile screen protector replacement that I paid for in August of 2022, which I have gotten a new one about 7 times at this specific store in the past two years with no issue. Spoke to Ibrahim that day and he said that I couldn't get the screen protector as it was put on another number on the account, which was odd in itself considering I never had an issue before. He said the only solution was to purchase a new one for $30, complete rip off and scam. Next trip I went because the T-Mobile insurance (assistant) said I could drop off the phone to the authorized retailer, so I decided to do that since I wanted a receipt that the phone was dropped off to them. Immediately, Shay gave me a direct attitude and told me that they don't do that there. We asked to speak to the store manager who was present at the time John E., he also said that they don't do that there and never has. Why are we lying to customers and giving bad referrals? Please don't ever treat people this way. Screenshot is attached of what the T-Mobile Protection 360 tells you to do with the phone. This is a corporate owned store, we did ask to speak to the District GM and was told no by John E. I do not expect an automated reply to this and expect better from any company overall. read more

T-Mobile - It telling me I can bring to T-Mobile store - Mobile Phones Near Me - Piscataway, New Jersey

I went into the Piscataway T Mobile expecting what I was used to with Verizon. Aka "There's nothing we can do besides give you a broken phone for $200 and will only last 6 months after you paid ~$1500 up front 3 weeks ago." Some corporate giants just suck and bring down society. They have great power and use it horribly. HOWEVER, this was the best shopping experience I've ever had!! In that store I was able to find reasonably priced merchandise with a staff there ready to answer questions, and go the extra mile to make sure you leave feeling happy to do business with them. Not like you got ripped off. T Mobile is the goat. But maybe change the Pink read more

My 83yo mom has been a loyal T-Mobile customer for over a decade. Paying her bills promptly or early every month. She was horribly mistreated at this store, after walking almost 3 miles to come here and get her SIM card unlocked or replaced. She was ignored and sent away with NO SERVICE - very dangerous as she lives alone and doesn't drive. SHAME ON YOU for elder bias and customer abuse. read more

I've been a T-Mobile customer for over a decade. We recently upgraded our 400 minute family plan (which they haven't offered for like, seven years since everyone and their mom has a cell phone now). We knew the transaction would be a little tricky because we had a laundry list of things we wanted to do with our account, such as: Upgrade my phone Add a data plan Cancel one of the lines Transfer responsibility of the account Thanks to the extreme patience and expertise at this store, we got everything done (except one because we have to wait a few more days). The sales associate was excellent about helping us understand our options, helping us save money, and helping us navigate T-Mobile corporate, which does things like canceling lines and transferring responsibility. He made sure everything was done in the right order and reflected through the system. The associate we had was obviously really good at his job, and his professionalism (and 15 minutes of overtime after the store closed) left me feeling positively giddy. He spent extra time to make sure I knew how to use my phone and that the contract was what I asked for. Side note, this location is behind the Longhorn Restaurant, and not on the corner of Stelton. read more

I am a long time T-mobile customer. I went here this morning to assist my sister in choosing a new phone to upgrade to. When we arrived, there was a lot of people but the T-mobile representative was nice he came over and took everyone name in the order of arrival and notified us someone was coming in shortly to assist us. When the other T-mobile representative arrived he came in around 11am to help us he was rude. He didn't let my sister know the offers available to her on the upgrade. I had to ask questions to get anything out of him. And even then it quick answers. What really made the visit bad. He told us if she wanted to upgrade her phone she would have to leave he old phone and the upgrade could not have until he wipes the old phone. My sister explained she had a lot of data that needs to be moved over. I don't know what happened to that great T-mobile customer service where they try to help you move your information over. Or allow you to pay for the new phone and the old phone home to make the data transfer and you would have to return the old phone before they close at the end of the day. These were the experiences I had in the past. Poor customer service. We ended up walking out. Everyone was looking at all of us. He made sound like she had to purchase because he entered the information in the system. Someone needs to deal with this person. Unfortunately, I didn't get a name. read more

I went to the Piscataway store this afternoon and let me tell you Christine took such good care of me. There was a issue with my Google account and was not letting me in my email! Well she worked until she had it fixed! That woman is awesome! Christine you are the best and T-Mobile needs to recognize you for your outstanding customer service!!!! Thank You, Joy read more

Jeremy was an amazing associate. He went above and beyond to ensure that we left happy, even staying with us for two hours after his shift ended and not handing us off to another associate. My mom came back the next day and he helped her with everything she needed. I think he even convinced her she needs an Apple Watch to go with her new iPhone 8!! read more

The sales reps seem to be more of schemers and scammers. Not to be part, but if you listen around while you're in the store, you'll notice how the other customers are never getting their issues resolve...leaving unhappy. They seem to just want to make a sale or push you out the door and refer you to "call customer service". Any problem I've ever had... (1) need a new SIM card = "call customer service". (2) phone keeps shutting off = "call customer service". (3) how do I pay my bill = "call customer service"...huh? So What's the purpose of this staff and store. One of the manager's are very abrasive and not very helpful. I've been to a few other locations, but this is the closest to my house...at this point, I'd rather drive another 20 miles. These people make me hate T-Mobile. read more

Amazing customer service!! Cordial and respectful employees who work hard to satisfy every customers specific needs.

I had an issue with the phone..I called T-Mobile customer care who suggested to go to the store to get a replacement phone. I go to this Piscataway store and the guy there says there is nothing he can do to help me !! I called T-Mobile again and they were able to help me get a replacement. the store person should be a little more courteous to existing customer (P.S I was the only one in the store ..not during rush hour). read more