I was in the area and needed to make a phone transfer to my account, and I'm so glad I was helped by Fran. His customer service skills were truly on point! He was patient, helpful, and took the time to answer all of our questions. Fran explained the phone transfer process thoroughly and made sure we understood each step. His professionalism and willingness to help made the entire experience smooth and stress-free. Overall, it was a great experience, and Fran provided exceptional customer service. He's definitely an asset to the team! read more

We had such a great experience at T-Mobile this weekend! We came in to exchange a phone and upgrade to the new iPhone 18 Pro Max, and Grace made the entire process so easy and enjoyable. She was extremely knowledgeable and took the time to explain everything to us, answer all of our questions, and help us navigate the best pricing options available. She also helped us take advantage of a great promotion T-Mobile was offering, where we were able to get the iPhone 18 Pro Max along with a free Apple Watch! Grace is amazing at multitasking and was quick and efficient without ever making us feel rushed. On top of that, she was super nice, funny, and made the whole experience feel stress-free and enjoyable. You can tell she genuinely cares about helping her customers get the best options for their needs. Thank you so much, Grace, for the amazing customer service! We really appreciated your help and will definitely be coming back to see you in the future. read more

T-Mobile - Mobile Phones Near Me - Paramount, California

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Very disappointed with the service here. They don't like to work and I went in to just pick up my order I did online. They cancelled my order while I was in the store. The fact that a manager was on the other side of the table making up lies. T-Mobile why provide this service if your reps cannot follow through wasting my time and money since now there is a hold on my money. read more

Eric is amazing, he went above and beyond. Great customer service. Service was great and quick. My concern was resolved. Will definitely come back to this location. read more

yall need to hire better people . . they couldnt ring up my account and look up my iphone 16 serial number to see if it still had apple warranty because when i went to them my iphone was completely off and didnt wanna turn on for awhile due to a update glitch instead the rep tried to convince me to buy their tmobile phone insurance and the rep even told me the iphones bought from tmobile are never covered by apple warranty which is a bunch of B.S read more

Poor and Unacceptable Customer Service from the Manager of this Tmobile location, Brian Smith. Being the fact my wife and I are T-Mobile customers for sometime over some years now. Her phone decided to stop working. 2yr Apple care expired but we had warranty from T-Mobile. Dealing with T-Mobile tech support for two days and finally having them send a replacement phone to this location to trade out the old non-working phone. Mr. Smith repeatedly told my wife, "he can't take the phone, because it doesn't work". Confusingly, why would T-Mobile send a replacement phone specifically in my wife name and being that fact I was receiving the text tracking updates of the phone saying that it was shipped and was ready for pickup and to bring the non-working phone in to trade it for T-Mobile ("Brian Smith) to send it back. My wife asked why he can't take the non-working phone, he then proceeded to repeat it again. "I cant take that phone, you have to go to apple for them to help you "free of charge". My wife went to apple. Apple says they will charge $699 to diagnose or fix the issue. Apple turned us to T-Mobile in Cerritos and service was the best from Juan (Manager at cerritos location). Juan proceeded to help my wife cancel the order and have their own store process another order to come there. I hate to write this long review but hearing this from my wife, that has stressed her out for three days now without a phone. Mr. Smith had one job and that job wasn't completed nor satisfying. read more

Worst service ever this is like my third time going there thinking of it's not them but the staff is useless they just check you in and stare after and then after waiting 20 minutes you ask hey what's going on? And they just say "oh our system is down sorry" " you can wait if you want" when all I want to do is change a damn screen protector. DONT COME HERE HORRIBLE SERVICE FILLED WITH USELESS EMPLOYEES read more

Everyone was helpful and supportive. Resolved my issues and there is plenty of parking space.

Minus 5 stars. Waste of my time. Greeted by JAIRO the store supervisor. I needed my SIMS card to be activated. Immediately his misdemeanor was rude and giving me incorrect information. First he didn't even want to help me. Second he said my SIMS card didn't work! That I needed a new phone. Mind you I have the 12 pro. Lastly he wanted to keep the SIMS card, that according to him was defective. This young man needs customer service schooling. All T Mobile customers should be welcomed and helped with courtesy. He did all the opposite. I went to another T Mobile store and immediately. I was greeted respectfully and helped. My SIMS card was activated. read more

T-Mobile - Mobile Phones Near Me - Paramount, California

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New customer to T-Mobile and unfortunately the guy who took my order on the phone messed it up royally. It's been an ordeal to correct, but Victor went above and beyond when I visited this store to help me get my phone trade in process completed. I had four phones so there were a lot of steps but he was kind and patient and made sure everything was wrapped up before I left. Overall mellow vibe to the store, and I definitely would have come into store to make new phone purchase if I were to redo it! read more

I had a fantastic experience with a T-Mobile Expert who went above and beyond to help me reclaim my original phone number from Spectrum. Thanks to the incredible assistance of Michelle L., recommended by her store manager Carlos, my family was rescued from the issues we were facing with Spectrum declaring our phones as "incompatible" with their network. Michelle L., you are truly amazing and I am so grateful for everything you did for my T-Mobile account. Working with you was the best experience ever, as Carlos rightly mentioned, you are his best! read more

T-Mobile - Inside the store sitting next to my T-Mobile Expert, Michelle L! - Mobile Phones Near Me - Paramount, California

great service. Carlos was beyond helpful. he advised me on the best plans for us and what will fit our needs and our pocket. that is the kind of service we need when we go to a store. :) many thanks Robert!!! read more

They dont want to help you in any way, if it can be done online but for one or another reason they just keep telling to do it online, they dont have the best customer service, even though they were nice they were not trying to help out in any way. Looks like they are just getting paid to sit on their phone all day. read more

Johathan Garcia was really helpful. I lost my phone and Jonathan helped me set up my replacement phone.

we came in to get a new phone, the first time they dismissed us because the process of the purchase of a new phone would take too long and they were gonna need to close the store half way through the process. The second time they had a lot of people in the store and they said if I got the new phone I would have to come back for the new and the old phone a couple of hours later because they didn't know how long it would take and the third time I waited and went through the process of getting the new phone and right at the end they said they didn't have the phone I wanted. Horrible customer service, I had to go to another store to get a new phone. read more

Just went into this store and was greeted by JAIRO, he's very unhelpful and has a stand offish attitude. And I see other reviews basically about him and his lack of customer service. read more

I was just in 1 min ago. This store sucks. They're customer service is awful. Jairo "helped" but had such a dry and impersonal approach. Definitely going to a different store or service provider. read more

So my gf and I went to T-Mobile near our house to transfer her number and ask about my sister n law cracked screen. It looked pretty busy inside but no more than a minute in a young lady name Star came up to us and asked if we needed help. Because I was on the phone with my sister n law I asked about what to do for a cracked screen for Galaxy phone. Star said just call insurance and said let me write the number down for you. She stepped away to write the number down and returned to help again. We said we wanted to transfer my gf number and she said just call 6-1-1 they would be able to help with the transfer. I took a long shot and asked Star could she show me how to install a screen protector. Star was so nice she not only showed me step by step she made sure it was done properly. I offered to tip her for her help but she declined. So I'm writing this review to say STAR is a STAR and something so small as helping with a screen protector really made my day!!! Thank you Star keep shining!!!! read more

The employee at this place wasted my time for an hour on a Monday. He was distracted, and looked like he didn't want to be there. I asked questions clearly and made eye contact to engage him back into the discussion and he would respond, but almost a week later, the kid obviously didn't do his job correctly despite his short answers. I had to call customer support again on Saturday and supposedly everything was OK. And then they called me back on Sunday because they still couldn't figure it out. Root of the problem: the kid entered the wrong information or he didn't enter it at all on Monday when I went in person. Why why why did TMobile have to merge with Sprint? I never had these issues when Sprint was on its own. read more

Went in today to get a new phone & was attended by possibly the nicest, most knowledgeable representative I've encountered @ T-Mobile in a very long time. He made sure we knew about the promotions available & explained very thoroughly which promo would be best for us. He was quick, efficient & pleasant to deal with. Needless to say that I will be returning to him with any questions or upgrades on the account. If you want a genuinely honest knowledgeable rep, ask for Julio Ramirez. read more

T-Mobile - Mobile Phones Near Me - Paramount, California

Andre the store manager was AMAZING! His mannerisms, attentiveness and professionalism was outstanding He was really helpful and got my family and I out the store as fast as he could. Customer Service was 10/10 read more

My husband and J have gone on two separate occasions. Both times store was closed before indicated time on website and store front sign. Employees were inside both times no one attempted to explain either time. read more

I came in earlier today to upgrade my phone and Priscilla helped me. First off as soon as I entered I was greeted with smiling faces and automatically felt welcomed. Once Priscilla started assisting me it was the smoothest transaction I've ever had at any phone store. I was very pleased by the way the store was practicing social distancing amounts themselves and there were bacterial wipes and hand sanitizers at every table. I loved that because it made me feel safe. I'm so happy I ended up coming to this location rather than another one. If I ever need to come in again, I would definitely only come to this one. Highly recommend this store and Priscilla. read more

Every time I need to go into Tmobile i make sure Julio Ramirez is working! His Excellent customer service along with his honesty and knowledge for all the products is just superior, If you are looking to go to the Tmobile store i highly recommend the Paramount store and ask for Julio read more

Marsha was great! She help me with my account and she has the best customer service! I would definitely recommend her.

Michelle L was absolutely amazing! Made this experience easy and quick and provided knowledge on pricing and different options!

Service sucks here. Came in for a simple screen protector and was seen for 30mins! The place wasn't busy at all