Despite the other review about this store, I actually have never had a bad experience here! I've…read morecome in many times to upgrade my child's t mobile watch and received great customer service. Yesterday I went in and bought my oldest a phone and it was the quickest, easiest process thanks to Alejandro. He greeted us, helped us with what we needed, went above and beyond and we were out of there in 20 minutes! Side note, about 4 other people came into the store after us and there was plenty of staff to help others, and they all seemed to have left satisfied in a timely manner as well!

T-Mobile is the place you go when you hate yourself and you only recommend to someone you hate…read morebecause the service is shit customer service takes forever and they will charge you extra money for going somewhere else and canceling your prepaid service 0/10 don't recommend

Awesome service and staff! Friendly employees always willing to help and go the extra mile.read more

Just got inside to talk about opening an account but within 5 minutes none came up and said "can i…read morehelp you?" blah..It wasn't like that previous time i came in.. Only 2 people working..

From the owner: Switch today & enjoy America's largest 5G network.read more

My bill was more than double what I was quoted. The sales practices found here are very unethical…read more This is a cellular sales store not a Verizon Corporate store. Their marketing is even misleading.

Great customer service. Shoutout to Jonathan for his professionalism and support. He was able to…read morehelp us with an issue even weeks after completing a transaction there. Sending our appreciation to him and the team.

I went there to get a new phone they said it would be an even trade in and then ended up charging…read moreme for a new phone!!! Crooked I wouldn't recommend any one go here! Rip Offfs

DO NOT GO to ANY of the 2 T-Mobile stores in this mall .I went in looking to upgrade to a new…read moreiPhone 16, and the employees were incredibly disrespectful and unprofessional. It was obvious they didn't want to help me--they were a group of kids in their early 20s, goofing around and talking in Spanish the entire time instead of doing their jobs. (THIS HAPPENED IN BOTH THE STORES) I had a messed-up screen on my old phone and asked how I could transfer my data to the new phone. They told me there was nothing I could do about it, which was completely false. I went to the T-Mobile store in Spanish Fork, and they gave me the correct solution without any hassle. This store is an absolute joke. Avoid it at all costs. Save yourself the headache and go somewhere else where they actually care about their customers.

Well there is no point of writing reviews they disappeared and left us with a hot messread more

This is a scam. I'm dealing with the same thing everyone else is. They facilitate a lease…read moreagreement with a finance company for 5 years that is non-revocable and cannot be terminated. They provide phones at 10 times the cost then disappear. If you dealt with them file a police report immediately and start the process. you may not get your money back, but with some luck and enough reports, they might catch them and safe someone else the trouble. If you haven't signed a contract yet, DON'T, it will only cause you pain and you will never get the service you're expecting.

T-MOBILE IS THE ABSOLUTE WORST WIRELESS PROVIDER IN THE INDUSTRY (purchased at COSTCO)…read more Lies, nothing but lies... "Switch your phone service to T-Mobile and we'll pay your cancellation fee"... So they say, but then they refuse to pay the cancellation fees, and charge you outrageously high prices to purchase their phones. Worst coverage in the industry! Most expensive prices on equipment! Worst customer service (if they do not have an answer they simply hang up in you) DISHONEST - Will not honor their contracts! T-Mobile is much MORE expensive than Verizon, Sprint, even AT&T! A real 'bait and switch' Do not get burned by these people and their empty promises, T-Mobile should be avoided at all costs!

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

This is by far the worst T-Mobile store in Utah. I went in looking to upgrade to a new iPhone 16,…read moreand the employees were incredibly disrespectful and unprofessional. It was obvious they didn't want to help me--they were a group of kids in their early 20s, goofing around and talking in Spanish the entire time instead of doing their jobs. I had a messed-up screen on my old phone and asked how I could transfer my data to the new phone. They told me there was nothing I could do about it, which was completely false. I went to the T-Mobile store in Spanish Fork, and they gave me the correct solution without any hassle. This store is an absolute joke. Avoid it at all costs. Save yourself the headache and go somewhere else where they actually care about their customers.

Worst customer service. Everything he told us was opposite of what we were told my another service…read morerep and it was obvious he didn't want to be there and didn't want to help us