Awesome service and staff! Friendly employees always willing to help and go the extra mile.read more

I went in to close my mom who passed line and was helped by an amazing gentlemen (older man, i wish…read morei would have remembered his name). He was empathetic and patient with helping us and I am grateful. This is the first time at this store and previous visits to other cell phone dealers have been hit and missed-especially when there is no sign of and kind of kickback for the workers. But I had a wonderful experience (as wonderful as it can be when dealing with the passing of a loved one) and would not hesitate to return in the future for help.

Sebastian who is the general manager at this location was extremely rude and unprofessional…read more Promised so many things and stepped down from his word. my father and I went back to the store to get some help and completely disregarded us, overly rude and dismissing. Repeatedly told us he wasn't going to help us, 2 of the workers tried helping us and mid way through the service he made them stop.

I went there to get a new phone they said it would be an even trade in and then ended up charging…read moreme for a new phone!!! Crooked I wouldn't recommend any one go here! Rip Offfs

DO NOT GO to ANY of the 2 T-Mobile stores in this mall .I went in looking to upgrade to a new…read moreiPhone 16, and the employees were incredibly disrespectful and unprofessional. It was obvious they didn't want to help me--they were a group of kids in their early 20s, goofing around and talking in Spanish the entire time instead of doing their jobs. (THIS HAPPENED IN BOTH THE STORES) I had a messed-up screen on my old phone and asked how I could transfer my data to the new phone. They told me there was nothing I could do about it, which was completely false. I went to the T-Mobile store in Spanish Fork, and they gave me the correct solution without any hassle. This store is an absolute joke. Avoid it at all costs. Save yourself the headache and go somewhere else where they actually care about their customers.

This is a scam. I'm dealing with the same thing everyone else is. They facilitate a lease…read moreagreement with a finance company for 5 years that is non-revocable and cannot be terminated. They provide phones at 10 times the cost then disappear. If you dealt with them file a police report immediately and start the process. you may not get your money back, but with some luck and enough reports, they might catch them and safe someone else the trouble. If you haven't signed a contract yet, DON'T, it will only cause you pain and you will never get the service you're expecting.

Rimrock Telecommunications does not include their address on any paperwork nor on their website…read more Here is how it happened. A friendly saleslady came by after emailing about a great offer to change my business phones to a VOIP. It moves along smoothly enough but at the end of the deal you are given a contract that is written totally in "the fine print." The contract is provided by Rimrock's partner, Graybar Financial Services. It is for five years, non refundable. Problem is if the service stops working you still must pay Graybar. I should have had an attorney look it over. The saleslady does not disclose several things: for one, you will have to pay a tax on the property each year, you will have to get it insured, and the products are billed at 10 times their market value. I was assured that if the product (the business phones) stopped working that Rimrock would come out and service. I had assumed that to be the case. After all, if you lease equipment from Comcast they service it. Same with Verizon and any other telecom service out there. I think the average person would assume that to be the case. But as I now read the fine print of the contract I am responsible for the service. I must pay for it even if it doesn't work. My business has now been without working phones for three days. What if we were a doctor's office? I call Rimrock every day and they give me the runaround. I've asked to terminate the service through Graybar and they have refused in writing. Tomorrow we will try again by telephone to get Rimrock to fix the phones over the phone and if that still does not work I have been told the first service tech who can come out is scheduled for Monday (7 days after I reported loss of phone service). And having a tech come out does not guarantee that I will have phones that work even then. I am sure I am not the only customer having trouble with these two companies.

T-MOBILE IS THE ABSOLUTE WORST WIRELESS PROVIDER IN THE INDUSTRY (purchased at COSTCO)…read more Lies, nothing but lies... "Switch your phone service to T-Mobile and we'll pay your cancellation fee"... So they say, but then they refuse to pay the cancellation fees, and charge you outrageously high prices to purchase their phones. Worst coverage in the industry! Most expensive prices on equipment! Worst customer service (if they do not have an answer they simply hang up in you) DISHONEST - Will not honor their contracts! T-Mobile is much MORE expensive than Verizon, Sprint, even AT&T! A real 'bait and switch' Do not get burned by these people and their empty promises, T-Mobile should be avoided at all costs!

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

This is by far the worst T-Mobile store in Utah. I went in looking to upgrade to a new iPhone 16,…read moreand the employees were incredibly disrespectful and unprofessional. It was obvious they didn't want to help me--they were a group of kids in their early 20s, goofing around and talking in Spanish the entire time instead of doing their jobs. I had a messed-up screen on my old phone and asked how I could transfer my data to the new phone. They told me there was nothing I could do about it, which was completely false. I went to the T-Mobile store in Spanish Fork, and they gave me the correct solution without any hassle. This store is an absolute joke. Avoid it at all costs. Save yourself the headache and go somewhere else where they actually care about their customers.

Worst customer service. Everything he told us was opposite of what we were told my another service…read morerep and it was obvious he didn't want to be there and didn't want to help us