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    T-Mobile

    3.0 (3 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 week ago

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    2.2
    (5 reviews)
    2.8 mi
    Virtual estimates
    Shipping

    I've had T Mobile for seven months now. They were very eager to get me into a plan and were able to…read moredo so by lying about the price. I was quoted at $187 for my plans and my bill has been $270. I've called several, several times and have always been given false promises that they will fix it. Needless to say, they haven't. My biggest regret of 2022 was signing with T-Mobile and it's a shame they have fed me lie after lie for months. Couldn't be more disappointed.

    These guys know what they're doing! I was ready to leave…read moreT-Mobile after multiple issues with the other T-Mobile store on Mission Street. Austin took their time, and had unbelievable patience while explaining what my bill looked like and why I had so many issues previously. This was the first time I met someone from T-Mobile who actually knew what they were talking about. They contacted their support departments and were able to get my account fixed. Finally, after many false promises, I found a store that actually cares. When everything was done, I asked what I owed them. The assistant manager (forgot his name) said that if I was super happy, I could leave a review. Now that my new bill came in within a dollar of what the store promised, I decided it was time to pay the store back and let people know about how this store turned a frustrating experience into a positive one. If you're a T-Mobile customer, this store is the smartest choice in town.

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    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer

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    Spectrum

    Spectrum

    1.7
    (7 reviews)
    2.7 mi

    Today, in 90-degree heat and direct sunlight, four senior citizens--three women and one man,…read moreranging in age from 70 to 88--were waiting outside for the Spectrum store to open at 10:00 a.m. Staff members could clearly see us through the windows but chose not to unlock the doors a few minutes early so we could get out of the dangerous heat. After the store opened, I politely suggested to two employees, Hope and Ryan, that in the future it might be wise to allow elderly customers inside when weather conditions pose a health risk. Ryan explained that company policy does not allow it and said we should have left and come back later. I responded that this wasn't the humane thing to do, especially since prolonged exposure to extreme heat can quickly become a medical emergency for older adults. His response was that it would have been our responsibility, not Spectrum's. I understand businesses have policies, but good customer service also requires compassion and common sense. Refusing to help vulnerable customers avoid dangerous heat sends the message that policies matter more than people. I left disappointed by what I felt was a lack of empathy and concern for customer well-being.

    Went to the store in Owosso to get a tablet and they didn't have them in store. Thry only carried 2…read moreGalaxy tablets and we're also unable to order the tablet to be picked up in store. They contacted the Mt Pleasant store to see if they had one in stock, Mt Pleasant store manager stated they did. I asked several times to clarify the model as I didn't want the A9+ or the S9 Fe. I wanted the S9+ ARE you sure? I know there's similar model names, can you please make sure because Mt Pleasant is an hr away. Yes. She checked 3 times. Okay. I go to Mt Pleasant, they only have the A9+ and S9 Fe. My issue is your job is attention to detail and especially model numbers in this job, and the store manager should know what they carry and don't carry. So not only did I waste time coming to the store, I have to wait additional days for ordering online. I would have ordered online anyway but I was out of town and wanted to pick up in store. The policy to only mail to the address on the account and not even to a store is ridiculous too. Bad experience all around for the time wasted

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    T-Mobile - mobilephones - Updated August 2026

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