I have used Bob several times for electronic problems and he has never let me down. You won't find…read morea more honest, competent, reasonably priced service anywhere. He has served my neighbors well too.

Bob was fantastic. We had a problem with my refrigerator. I described the problem over the phone,…read morehe asked appropriately leading questions to confirm the issue (so that he didn't have to come out to diagnose the issue), ordered the necessary part, and fixed it in the amount of time he told me it would take. He was very pleasant and personable. His rates are the best, his service is top rate and he takes full responsibility for his work. I will be calling him again.

This review is solely based on the customer service that I received. Not on a product or…read moreinstallation. I wanted to buy my girlfriend a remote starter for Christmas so she can have a warm car before getting into it. She was always telling me how much she hates the cold and going outside to warm up the car. I called her to tell her what I wanted to do and she said yes. So I called and spoke with Laurie to get information on prices and options. Laurie was very nice, easy to talk to and knows the product and installation very well. She was also very patient with me because I needed to get more information from my girlfriend that she needed to get me the right module. I had to call back twice and Laurie was right there waiting for me! The most important feature of their store was the ability to take a credit card over the phone because I am in Orange County, CA. Laurie said they do gift cards and I would get an email with an invoice number that I can email to my girlfriend. She could then schedule a time that works for her. As I was talking to Laurie making the payment and giving her my info, my GF called back, but I was on the phone with Laurie. I called my GF back and she told me that she changed her mind and didn't want it because she would have to wait for them to install it. I was trying to wrap my head around her thought process, but just couldn't. Oh well. It's her loss... I called Laurie back to tell her the bad news and apologize. Laurie understood my frustration and cancelled my order. She also gave me another option and that was to hold onto it until I can be there with my GF to do it. I said "no" and again, she was understanding and proceeded to refund my money. So because of the levee of satisfaction I have from Laurie, I highly recommend RSounds & Security to everyone! If the customer service is good, I know without a doubt that their quality of products and installation will be the same! Next time I'm in MI, my girlfriend and I will be coming here to get her car a remote starter! Thank you Laurie. Merry Christmas! Semper Fi

If you need a car stereo installation, remote starter, window tint, etc........I highly recommend…read morethis place. After purchasing a car stereo and installation kit from Amazon, (even though on Amazon, it stated that I purchased the correct kit, the harness was NOT the correct one) so after a few hours of scratching my head, I threw in the towel and called and they got me in the same day, Saturday afternoon no less!!!! One hour later, out the door.

I have been a subscriber for over 11 years. When I've called with a problem, the technical help…read morestaff are always polite and patient and never make me feel stupid for having a problem. If they don't know the answer, they ask someone there to help them get it answered. I've been impressed with the longevity of the staff--that's a very good sign for how well a company is run.

From the owner: Mercury Telecom is a full-service Internet communications company specializing in providing…read morehigh-speed Internet access and fully-managed cloud-hosted phone systems and service to businesses, governments and non-profits throughout Michigan.