Pack your patience. Lack of trained staff and ridiculously complicated procedures mean even simple transactions take forever. A simple return of equipment was taking so long I had to leave. Staff could have made it easier but chose not to do so. Very frustrating experience. read more

SAVE YOUR TIME. DONT GO HERE. we went in to change my screen protector and to reconnect an apple watch that i've had for years. i just created an acct with t-mobile a week prior under a different store. (recommend going to havelock instead, they actually help (Eliza)). when we first got there, long hair and glasses was playing a game on his phone, while talking to us. he put it away when my screen protector was almost done. ended up doing a fine job with the screen protector and went to lunch. the other guy started helping reconnect my watch i've had for years back to my new phone. he had to pull up google and took 2 hours to not do anything but put an additional hour security delay on my watch that i ended up doing at home. my husband got a new watch when we set up the acct at the other store. and he ended up taking that line off his watch, put it on my old watch and was trying to get it to work when we didn't want my husbands watch touched in the first place. messed up so my husband couldn't see the calls on his watch anymore. he set up a new line for my watch telling me i'd be saving my promotion on a temporary line and since they didn't have it in store (and we just moved here for military, and we don't have our house yet so i didn't want it sent to a hotel) we had to go to another store anyways to finish the transaction. but because he added the line to save the promotion, no charge on that day, when i went to the other store to finish the transaction for upgrading my watch, i would've had to pay for the watch cuz he didn't explain the phone credits you have on your acct. and i would've had to pay a fee to fix what we did. PLUS 10$ a month just to hold the line as temporary. the store in havelock (eliza) ended up helping me cancel that line, fixed my husbands watch, and fully explained what i had on my acct so we could properly understand what we're paying for. SAVE YOUR TIME DONT GO HERE. read more

Terrible customer service, they are very rude and unhelpful not to mention also unprofessional, talk about customer service. Never going here again and don't recommended it. read more