This is worst customer service I have received since i joined T-mobile. I went on Saturday to get a warranty phone replacement. I was it shipped overnight and will get my replacement device on Monday. Its Wednesday and the store still claims they don't have the phone even though the UPS tracker confirm delivery since Monday. Besides that, when i went to the store to follow-up on the device, I was told by a customer rep named Derrick to get out of the store. I feel the staff there need to be trained on proper customer services and be sincere with customers on what to expect. My worst experience ever read more

I visited this store a few days before my birthday last month because it was time for an upgrade. When I walked in, I waited for about 20 minutes and at this point, I was getting a little ancy. But Ade called me up to the counter and assisted me. I am glad that he did because Ade was patient and professional. Even though he was in the middle of assisting another customer, he managed to help me with my needs and provide stellar service, didn't complain and I was able to take advantage of a promotion for a tablet, router for internet service, and due to no fault of his own, I didn't walk out with my upgrade phone and watch due to an issue with the JUMP program. I was delighted and his colleague Myles was very helpful as well. Previous years I have had issues with this store and I was hesitant about coming in, but Ade and Myles reassured me and I am grateful. Sidenote: I don't like how Tmobile reps tell you how things work on the phone but when you go into the store, there is a different version of how rules and things work. Always ask if the retail store is corporate or franchise. This location is the franchise, therefore their rules differ versus over the phone. I was told incorrect information on the phone but called a few days later, and I could order my smart watch and phone over the phone. Update 7/11/2024: Jordan assisted me completely yesterday and everything that I needed she provided and she was patient WITHOUT an attitude! So many young people do not want to work and give good service but once again, I was pleasantly surprised. Thank you for restoring my faith in retail! read more

Misleading Information and Poor Customer Service I went into this T-Mobile store to upgrade my phone and was told by the customer service agent that she could get me a cheaper plan. She transferred all 4 of my lines and had me sign a document that clearly stated my plan would be $120. Now, my bill has jumped to $240! After calling customer service, I was informed that the $120 plan only covers the first two lines, and each additional line costs $60. The reps at this store are NOT knowledgeable about T-Mobile's plans and provided me with inaccurate information, resulting in a much higher bill than I expected. Very disappointed in the service here. DO NOT shop at this store unless you want to deal with confusion and frustration! read more

Do not go to this store. They lie about services, change your plan without telling you, and then won't fix their mistakes. I've been with t-mobile for years and have had nothing but great experiences. This store and it's employees are literally bottom of the barrel. DO NOT GO HERE. read more

This store has the worst customer service I've ever had. They sold me a SIM card that was not compatible to the phone I had. Sold me a card and told me how to activate it. I sat in the car trying to activate it and it was not compatible. I went back in to get a refund and they said they can't refund it. Why would you sell me this card KNOWING it wasn't compatible with my phone. The supervisor/ manager said we have to go to sprint to unlock it... Why not say that to your customer before having them spend money on a card? read more

The service couldn't have been slower, the associate seemed new and had to restart my application multiple times. Afterwards, his manager came out to help him and she gave me a ton of attitude. read more

The customer service was professional and helpful. Not only was I greeted with hospitality but I also had a wonderful experience from beginning to end! I recommend this location to anyone needing help with their T-mobile device! read more