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    T-Mobile

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    4 years ago

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    Frontier Internet

    Frontier Internet

    (2 reviews)

    I just needed internet services. I have had the service for over a year now. Started out great and…read morethe monthly charge was good. But the services started going downhill. I could not get online or I could get online but could not get into my apps such as my banking app. Then they started charging me more without notice till I was paying $100 a month for pretty much no service. It is hard to get a hold of them. I cancelled today and for that offense I have an extra $100 in fees tacked onto my final bill. Biggest rip off I have ever seen. Stay away from this company. Thought Spectrum was bad until I had the misfortune to start with this company.

    This review is for our technician Nolan, not frontier as a whole. Nolan was the first person to…read morecome out and give us a plan for our fiber WiFi and he was extremely knowledgeable and helpful. After this frontier sent out people to do tunnelling for the fiber to be run through (which we later found out was done incorrectly) and explained that after this was done someone else would come by to actually install the internet. After two weeks we had an appointment that canceled on us and then another one a week later that also cancelled on us so we were willing to give it one last shot before switching to another provider. Nolan ended up being our technician that was assigned to us this time and he went above and beyond to make sure everything would be installed correctly! During this process the frontier customer service was a nightmare to deal with, but if you're looking to get WiFi from frontier ask for Nolan because he will make sure the job gets done.

    T-Mobile

    T-Mobile

    (2 reviews)

    Solid T-Mobile location tucked inside a shopping plaza in Dublin Green/Plain City…read more I stopped in on a Tuesday morning for a T-Mobile Tuesday. The store wasn't crowded and the employee promptly greeted and assisted me. Since I didn't have any other questions/needs, I can't comment on the other facets of their customer service yet but definitely appreciated the warm, friendly, and expeditious service!

    I would strongly suggest that you not purchase anything from this store. My wife and I went in…read moreduring the holiday season special, which included credits for free Iphone 13's if we signed up for their highest level plan and turned our old phones in. I gave the store mine that day. I received a new phone (my wife's was on backorder so she sent it in after she received her new one). We were told not to worry about the first bill, because all credits would get applied the second or third billing cycle once they received my wife's phone. This is when thing go down hill. Three billing cycles later, and after calling T-mobile, our bill for two phones/lines remained at $234 a month. We were promised multiple discounts from this store they could not follow through on. We were being charged almost $40 a month for "equipment costs". T-mobile customer service advised me to go back into this store to get it worked out but the guy working kept saying "we can't do anything". He couldn't take off the $40 worth of equipment costs (equipment being our new phones) and he couldn't take off the $42 in protection plans. When I said I wanted to return everything, he told me we can't because it's been longer than 14 days (above I was told to wait 2 or 3 billing cycles for all credits to get applied). He couldn't help in any way. When I started getting upset, he kept saying "all I am trying to do is help". We received very little of what they committed to. Bait and switch at this location. Promises with no follow through. Get them sold and get them out. I had to spend an hour on the phone with T-mobile customer service to get what I was promised. I will never go into this store again...I would advise you find another T-mobile location.

    T-Mobile - mobilephones - Updated May 2026

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