I recently ran into a hardward (card) issue with my laptop, stopping me dead in my tracks - no…read moreinternet access. After trying every avenue to regain access I finally waived the white flag. I searched for a skilled and reasonably priced service to stand in and fix my issue. After contacting several groups, I opted for IT Pros due to their response and willingness to take on the work. For me it was easy to drop off the laptop and let Chris do his thing. He confirmed the faulty part, ordered a new replacement and within a couple of days it was back running fine. Highly recommend this group for your IT issues, having been an IT recruiter in my past working at Software firms it was easy to see this team walks the talk.

From the owner: TECH Made Easy. We’re a locally owned IT tech solutions provider dedicated to keeping your…read moretechnology reliable, secure, and stress-free. Our expert team specializes in repairs, upgrades, project management, troubleshooting, and ongoing support—so your systems run smoothly when you need them most. Home or business we are your LOCAL technology problem solvers! With proven expertise in IT infrastructure, telecommunications, and security, we serve both businesses and homeowners with solutions tailored to their unique needs. Whether you’re managing a company network or protecting your home systems, we provide the knowledge and support to keep you connected and confident. Our mission is simple: to take the complexity out of technology, so you can focus on what matters most.

Terrible service, it is not a Verizon owned store. I was there for 3 hours trying to do a quick in…read morestore pickup. Then went to turn in my old Phone a few days later and then they weren't able to take my phone at that time. Just drive to a certified Verizon owned place not a franchise.

Do not do business with Verizon, especially this location.Their cell service is absolutely…read moreterrible. We couldn't even get signal in our house. We immediately switched services and it was nothing but horrible customer service since then. The location and the customer support have you go back and forth without ever solving your problem. They won't give us our trade ins back , which is stealing. They are now trying to charge us $2000 for the other phones even though we mailed them in, after customer service and the retailer went back and forth over how we mail them back. Nobody will help us. This is absolutely horrible customer service and i will never recommend verizon to anyone in my whole life and i will NEVER switch to their service. The people in the retailer don't get paid unless they sell you something so they won't help you with absolutely anything. Go to the Tmobile across the street!

Had it not been for the customer service at the office recently when i went, i would be giving them…read more1 star, but the Receptionist was really helpful and actually nice! I really wish there were more cable & Internet providers in Knoxville, however there is not so basically you pick your poison. When moving into our house we actually had a choice between WOW and the other provider (which my mom hated when in her apt, so we chose to go with WOW, plus they also do not cap their data for internet). For the 1st year we didn't have any major issues, just annoyances.. we would loose connection on WiFi occasionally and for some strange reason on the cable audio would go out no matter which TV you were watching, also we kind of hated not being able to search for shows, you have to know what day and time to record, otherwise you miss out. However even with that our monthly bill was reasonable for phone, internet, cable and all the boxes we had compared to the other company. 2 months ago we decided to downgrade our cable some to save money and from there everything went downhill. The next month when I got my bill it was outrageous!! I called customer service right away questioning it and was basically told that our "promotion" had ended so all the money we were saving had ended and while we were saving a whole $13 everything else was back to full price Let's just say I was not a happy camper when I was told a month earlier when I changed my plan that I would be saving more. I then asked what promotions they had and was basically told there are none for "existing" customers only "new" customers (I had a problem with this since without "existing" customers, you don't have any), if we didn't need the Internet and phone, I would have cancelled everything right there. So I told them I was going to look for other providers and hung up. We decided to get rid of the cable completely and returned all of our boxes, which is going to save us $100 a month (and with a big family to support, that is alot). We had to go all the way to the office to return the stuff and while I was there I was talking to the Receptionist about my issues and she told me that the call center is not allowed to give discounts and if I ever had any issues to come there rather than calling because they are able to do more to help. She was also telling me that they now offer a new 1 gig Internet and with the special promotion it will be even cheaper then what I am paying now (since we use A LOT of Internet here, with at least 5 people on at all times), that it would be better than the 110 mbs we currently have. You do have to sign a 2 year contract, but hey its not bad when we don't plan on moving anytime soon and we know our price will always be the same for the next 2 years. We may get cable again one day, but I doubt it since we mostly watch things online. Over all I would recommend going to the office if the call center is unable to help you like they did me because the office is way nicer and much more helpful.

Quite literally the worst company and customer service ever. I moved out of my apartment and…read morecancelled service. Dropped off the equipment at the Knoxville drop box and they continue to tell me I didn't drop it off and I owe them $235. I've called multiple times and can't get a single person to try and help me with this. Will never recommend or use again. You also cannot go into the office. The doors are locked and "closed to the public" and there's no in person customer service