Absolutely the WORST customer service ever! A few months ago they sent me a "booster" tower to get…read morebetter service in my home. It worked fine for the time I had it. It stopped working a few days ago so I called. They put me through to a 3rd party rep overseas. He told me that they discontinued the tower and could not explain why I wasn't notified. Our phones stopped working inside the house. He then had us perform meaningless resets which didn't work at all. We continue to have 1 bar in the house. After wasting an hour with this guy, he told me to return the tower to a local T-Mobile store to get my deposit back, which I tried to do. After waiting for about 20 minutes, the store rep told me that I was given misinformation- they don't accept the boosters in the store. T-Mobile's customer service is horrible, their service is pitiful, and they raised our price by $10.00 a month after guaranteeing that my rate was locked in for life. If you are considering going with this lousy company, DON'T DO IT!

I was extremely disappointed with the service provided at the Bayville, NJ…read morelocation. The female manager misinformed me of the two promotions. She also provided wrong information pertaining to switching cell phone providers. As my first experience with TMobile it left a bad taste in my mouth. A store manager should be honest and informative ensuring customers are pleased with the service provided. I will never go back to that store. Nor would I recommend the Bayville location to my family, friends or to my clients. The problem that the store manager created was time consuming on my behalf. It involved me calling the TMobile 611 number to resolve my issue. Thank you Nicole from the rebate department for your professional, outstanding, courteous, service resolving the problem that the Bayville store manager created. Nicole went above and beyond exceeding my expectations which I greatly appreciate.

BEWARE OF THIS STORE. FRAUDS AND LIES We bot two new phones…read moreand the t-mobile gateway for internet. We changed from verizon. Onne of our iphones was supposed to be free as well as Netflix, Hulu, Apple TV and Paramount+ ALL LIES, and the manager was nasty and did not care one bit about our cmplaint. The only thing ws got was Netflix. On top ofnotgetting the other platforms, they were charging us over 600 dollars for the supposed frre phone. We ended up going to T-Mobile Experience store in Toms River. We were able to get our other networks and ended up returning t he phone and going back to our old phone. Dan in TR was great. When the manager heard what we went through with the Barnegat store, she was putting through a complaint to corporate. No one could believe what the Barnegat idiots did. STAY AWAY FROM THIS STORE IN BARNEGAT. IT IS WORTH THE TRIP TO TOMS RIVER.

* In ALL Humility And After Being In Business For * Myself…read moreFor More Then Three Quarters (3/4) Of My * Life The T-Mobile Corporate Store Located At 849 * * West Bay Avenue Unit 13 *, Barnegat Township * * New Jersey * 08005 * Is An Actual "GOD Send"! ! ! * * Reminiscent Of Batman And Robin * The "Dynamic * Duo" * The Store Manager * Kyle R. And His *. * Customer Care Specialist * Lianna ALWAYS Go Far * * Above And Beyond To Resolve ANY And EVERY Issue * That I Have EVER Had To RESOLVE My Business * * Issues * FLAWLESSLY Without Hesitation And Or * Question! ! ! I Highly Recommend Using The T-Mobile * Corporate Store Located At 849 * West Bay Avenue * * Unit 13 *, Barnegat Township * New Jersey * 08005 * J Respectfully, Eternally, #SOSJohnD * #TMobile * #RoadRageWorldTour * * #RoadRageTour2021

T-mobile in 1 Route 37 West, Toms River. I was told that, since I had been a customer for over 25…read moreyears I will get a FREE iphone watch and tracker. Turn out it was a lie! My bill went up for $19.14 a month for the service and device plus $2.00 for the tracker! LIARS! Do not rust them!

My mother is living in an elderly facility near Toms River and has been paying $80 to Verizon a…read moremonth for a cellphone she barely uses, but wants to have. I was planning to visit for 4 days in May and wanted to switch her to my T-Mobile plan for $30 a month. I made several calls with Britney from this store who went above and beyond to get this set up, making the visit and transaction painless. Britney went above and beyond making this 28 year subscriber very impressed and happy.

Save yourself the trouble and go elsewhere. `Consultant` Jesse was full of stories and false…read moreinfo,The location `Mgr` Sean was useless & clueless w/regards to a cust svc situation and decided to take vacation during the holidays (and 5g transition!) unless he had covid quarantine. In 3+ wks you should have the time to call back after being in store for 2hrs w/easy upgrade they made difficult. Sure,the level of staffing could be covid related (not getting the best team) but we traveled far to get here and got nowhere,went a bit further ONE MONTH later and finally resolved.. TMobile corp stores seem to take anyone with a pulse.. If you are staying w Tmobile/Sprint,stay away from this location. (the other staff seemed more capable).

Rt. 37 in Toms River is horrible . Bunch of kids work there who lie to you and are very…read moreunprofessional . Use a different T-Mobile location or better yet a different Cell phone service.

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

I tried contacting this store several times, when I initially asked to speak to a manager, I was…read moretold that the manager, Victoria, is never in the store. When I made another call the next day and asked to speak to a manager I was asked why and when I said I prefer to discuss with a manger the employee hung up on me. I do not know what is going on with this store but being denied to speak to a manger who is "never there" is very telling.

I'm a repair technician and I turn to Affordable Wireless when a job gets too tough. If you need a…read morespecialist in New Jersey, this is THE place to go! I've been dealing with Brenton for years and he's never failed to come through for me.

Unfortunately my T-Mobile service wasn't fully compatible with the phone…read more However, after discussing this with Light Phones Support - they allowed me to return the phone. This confirms their effort to be a reputable organization. In the future, I would consider returning as a consumer - if - I were to switch to their most compatible carrier - Verizon.

I walked in trying to activate a new phone on my account and Jonathan jumped in to help. He did his…read morebest and in reviewing my account he also made a suggestion for 5G internet which is available at my home. Jonathan mentioned that I can save another $5 on my Disney+ account with the military discount, which they weren't offering earlier. Overall Jonathan saved me $50+ per month as long as the internet is successful. Thank you, Jon!

Probably the worst experience I've ever had at any store in my life. My husband and I walked in to…read moreget help looking over our bill and were greeted by JOHN. He asked how could he help us and I responded by saying I was hoping someone could help us lower our phone bill. He instantly had an attitude. He said you can do that on the my Verizon App and instructed us to do that instead of him helping us. I replied I understand that but we wanted to come here to have someone go over it with us. He was so nasty, he looked our account up and proceeded to tell us we were getting the best deals and that we should have went onto the app in the first place. My husband then started to get an attitude and was like hey buddy don't talk to me like I'm some piece of shit there is no need for the attitude. John flipped and was like the moment you walked in you had an attitude and start getting angry and told us to go somewhere else. When another employee started to come over and calm the situation, John couldn't stop he was just going on and on about how we did this and that. My 3 year old daughter was sitting on the chair patiently while all this is going on in which I walked over to grab her hand and walk her out as he was standing up as if he was about to touch my child and pull her out of the seat. I will never go back to that store. John does not need to work in customer service. I will be contacting everyone I can to make sure he can't treat anyone else that way.

SUPER HONEST. My wife's phone broke in the mall while we were walking around. Jay could not fix our…read morephone but he did inform us of an excellent location to go. He walked us to the repair shop and was given an honest and fair assessment. Jay had all the opportunity to sell us a new phone but instead he took the high road. AWESOME! We went next door to a T-Mobile store and bought a new phone. Thanks Jay!