Absolutely the WORST customer service ever! A few months ago they sent me a "booster" tower to get…read morebetter service in my home. It worked fine for the time I had it. It stopped working a few days ago so I called. They put me through to a 3rd party rep overseas. He told me that they discontinued the tower and could not explain why I wasn't notified. Our phones stopped working inside the house. He then had us perform meaningless resets which didn't work at all. We continue to have 1 bar in the house. After wasting an hour with this guy, he told me to return the tower to a local T-Mobile store to get my deposit back, which I tried to do. After waiting for about 20 minutes, the store rep told me that I was given misinformation- they don't accept the boosters in the store. T-Mobile's customer service is horrible, their service is pitiful, and they raised our price by $10.00 a month after guaranteeing that my rate was locked in for life. If you are considering going with this lousy company, DON'T DO IT!

I was extremely disappointed with the service provided at the Bayville, NJ…read morelocation. The female manager misinformed me of the two promotions. She also provided wrong information pertaining to switching cell phone providers. As my first experience with TMobile it left a bad taste in my mouth. A store manager should be honest and informative ensuring customers are pleased with the service provided. I will never go back to that store. Nor would I recommend the Bayville location to my family, friends or to my clients. The problem that the store manager created was time consuming on my behalf. It involved me calling the TMobile 611 number to resolve my issue. Thank you Nicole from the rebate department for your professional, outstanding, courteous, service resolving the problem that the Bayville store manager created. Nicole went above and beyond exceeding my expectations which I greatly appreciate.

BEWARE OF THIS STORE. FRAUDS AND LIES We bot two new phones…read moreand the t-mobile gateway for internet. We changed from verizon. Onne of our iphones was supposed to be free as well as Netflix, Hulu, Apple TV and Paramount+ ALL LIES, and the manager was nasty and did not care one bit about our cmplaint. The only thing ws got was Netflix. On top ofnotgetting the other platforms, they were charging us over 600 dollars for the supposed frre phone. We ended up going to T-Mobile Experience store in Toms River. We were able to get our other networks and ended up returning t he phone and going back to our old phone. Dan in TR was great. When the manager heard what we went through with the Barnegat store, she was putting through a complaint to corporate. No one could believe what the Barnegat idiots did. STAY AWAY FROM THIS STORE IN BARNEGAT. IT IS WORTH THE TRIP TO TOMS RIVER.

* In ALL Humility And After Being In Business For * Myself…read moreFor More Then Three Quarters (3/4) Of My * Life The T-Mobile Corporate Store Located At 849 * * West Bay Avenue Unit 13 *, Barnegat Township * * New Jersey * 08005 * Is An Actual "GOD Send"! ! ! * * Reminiscent Of Batman And Robin * The "Dynamic * Duo" * The Store Manager * Kyle R. And His *. * Customer Care Specialist * Lianna ALWAYS Go Far * * Above And Beyond To Resolve ANY And EVERY Issue * That I Have EVER Had To RESOLVE My Business * * Issues * FLAWLESSLY Without Hesitation And Or * Question! ! ! I Highly Recommend Using The T-Mobile * Corporate Store Located At 849 * West Bay Avenue * * Unit 13 *, Barnegat Township * New Jersey * 08005 * J Respectfully, Eternally, #SOSJohnD * #TMobile * #RoadRageWorldTour * * #RoadRageTour2021

My mother is living in an elderly facility near Toms River and has been paying $80 to Verizon a…read moremonth for a cellphone she barely uses, but wants to have. I was planning to visit for 4 days in May and wanted to switch her to my T-Mobile plan for $30 a month. I made several calls with Britney from this store who went above and beyond to get this set up, making the visit and transaction painless. Britney went above and beyond making this 28 year subscriber very impressed and happy.

T-mobile in 1 Route 37 West, Toms River. I was told that, since I had been a customer for over 25…read moreyears I will get a FREE iphone watch and tracker. Turn out it was a lie! My bill went up for $19.14 a month for the service and device plus $2.00 for the tracker! LIARS! Do not rust them!

Save yourself the trouble and go elsewhere. `Consultant` Jesse was full of stories and false…read moreinfo,The location `Mgr` Sean was useless & clueless w/regards to a cust svc situation and decided to take vacation during the holidays (and 5g transition!) unless he had covid quarantine. In 3+ wks you should have the time to call back after being in store for 2hrs w/easy upgrade they made difficult. Sure,the level of staffing could be covid related (not getting the best team) but we traveled far to get here and got nowhere,went a bit further ONE MONTH later and finally resolved.. TMobile corp stores seem to take anyone with a pulse.. If you are staying w Tmobile/Sprint,stay away from this location. (the other staff seemed more capable).

Rt. 37 in Toms River is horrible . Bunch of kids work there who lie to you and are very…read moreunprofessional . Use a different T-Mobile location or better yet a different Cell phone service.

They got the battery that was needed, unfortunately it didn't work. They notified me that there was…read morea delay. They got the new battery, installed and called to let me know that it was ready. All in all...great service! Would recommen.

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

I tried contacting this store several times, when I initially asked to speak to a manager, I was…read moretold that the manager, Victoria, is never in the store. When I made another call the next day and asked to speak to a manager I was asked why and when I said I prefer to discuss with a manger the employee hung up on me. I do not know what is going on with this store but being denied to speak to a manger who is "never there" is very telling.

I'm a repair technician and I turn to Affordable Wireless when a job gets too tough. If you need a…read morespecialist in New Jersey, this is THE place to go! I've been dealing with Brenton for years and he's never failed to come through for me.

Unfortunately my T-Mobile service wasn't fully compatible with the phone…read more However, after discussing this with Light Phones Support - they allowed me to return the phone. This confirms their effort to be a reputable organization. In the future, I would consider returning as a consumer - if - I were to switch to their most compatible carrier - Verizon.

Went in to buy a new iPhone for a Christmas present. Customer service rep was professional and…read moreinformative at explaining the upgrade plans and the various differences with phone models. Never felt pressured, he explained the breakdown of costs and actually saved me some money on our plan. I have no problem recommending them if you are looking for a Verizon store.

Worst cell store ever dealt with. This store is advertised as a Verizon store. My father took my…read moreson in to have his phone fixed. Battery expanded and popped open phone. Said they cannot fix and it is not covered by warranty even though I have full warranty coverage even extended and the website states the insurance does cover repair/replace. My elderly father helping me out to bring my so was lied to by sales associate Nick P. Instead of explaining how to go through ins they LIED. As I explained my father was just scammed into upgrading just to get a sale rather then doing the proper thing or giving a choice. Made it seem the best choice was upgrade to save most money and less problems. My father went ahead with upgrade and after all said and done the salesman Nick told my father they couldn't take my sons phone for trade in credit because they are only an authorized dealer for Verizon and need to take to a corporate Verizon store and they will take the phone and issue the credit. After being told this I reviewed invoice and first I notice they had the sale listed under my name but an incorrect address in NC. No trade in credit so billed 1110.00. I spoke with Verizon corporate and was told cannot bring trade in to another store and esp no credit will be given due to the battery busted and popped open part of phone. They also told me INS WOULD COVER THAT AND THATS HOW IT SHOULD HAVE BEEN HANDLED AND ADVISED. I called this cellular sales place and spoke to the Manager, John, who insisted I was told wrong and all my father was told by them was the truth. When I questioned about invoice showing wrong address but with my name for billing he insisted it was an error. I told him my dad had pointed it out to salesman and received an explanation stating it's not anything to worry about. It's their system and as long as my name was correct that it was fine. (UHM WHEN DOES A COMPANY ALLOW ENTERING INCORRECT BILLING INFO ON A SALES INVOICE FOR NEW MERCHANDISE AND NOT WANT TGAT CORRECTED TO MATCH FOR THEIR OWN ACCOUNTING OR TO AVOID A PROBLEM IF EVER I NEEDED TO CALL AND THEY ASK ME TO CONFIRM WHO I AM FIRST AND I GIVE MY ADDRESS BUT IT DOESNT MATCH WHAT THEY HAVE? THE AMOUNT OF HASSLE AND PROBLEMS TRYING TO RECEIVE HELP?) I pointed out the problem with this to the manager John and he then changed his story and said oh yes it happens with our system but it's ok as long as name correct. I pointed out all the problems and deceitful wrong doings and he just got annoyed and didn't want to explain anything else and just offered with nasty tone if I wanted to bring phone back and get refunded. I wanted to find out what happened and how to fix and he wanted nothing more to do with the situation. I then asked if I called corporate would they agree to this billing issue being blown off. He just again got nasty and said how he has customers to help. I explained I was a customer but he didn't want to bother I asked for corporate phone number and he was annoyed by that. I also asked for district manager name and contact info and he immediately sounded worried and then got nasty saying oh no I'm not giving you that information. After a few exchanges he finally gave me the email for his district manager. Then when I wanted to confirm name he said a few things about wasting his time and then hung up on me. I will be contacting both district manager and corporate company to let them know the kind of people working and representing their stores reputation and reporting them to Verizon corporate. The manager is a joke. Even tried telling me to call back and speak with nick the salesman and got annoyed when I told him HE is the manager why would I go to nick just for him to need manager to help fix. Horrible, uneducated, manipulative, ignorant, useless manager who doesn't give a crap about policies and customers that aren't just a quick upsale unspoken person. Do not go to this store. You will be ripped off or manipulated by probably most who work there. If any honest good people employed there you deserve better! I wish I could rate this store a 0. Cellularsales Verizon authorized seller and promoted as Verizon store. Follow their own corporate rules and do not follow Verizon's corp rules so you will not receive the service you are entitled to from Verizon. You will lose out on many of benefits and service you pay for because not an actual Verizon corp store!! Make sure you deal with a corp store not third party or this is what happens. If I wasn't paralyzed that manager would have been dealing with me in person!

SUPER HONEST. My wife's phone broke in the mall while we were walking around. Jay could not fix our…read morephone but he did inform us of an excellent location to go. He walked us to the repair shop and was given an honest and fair assessment. Jay had all the opportunity to sell us a new phone but instead he took the high road. AWESOME! We went next door to a T-Mobile store and bought a new phone. Thanks Jay!