pleasant experience on upgrading and changing provider. Bring all your accounts passwords including…read moreGmail to aid in the exchange.

The Cellular Sales Verizon franchisee location at 5008 Steiner Way Grovetown, GA 30813 has on…read moreseveral occasions provided exceptionally poor service to my family due to either poor training, poor communication skills, or less than forthright business practices. The most recent event involved a 4G hotspot which we were assured we would have a 45-day period in which to return the device with a full refund of purchase and service if it didn't suit our needs. Upon return of the device, the purchase price was credited but the service continued, and the activation fee remained. Upon readdressing the issue with the franchisee location, they purportedly approached Verizon, and were unable to prorate the service cost or credit the activation. My contact with the Verizon chat assistant resulted in the removal of the activation charge, but not the proration or removal of the service charge. Better, but still not what was discussed. I recently checked the remaining purchase balance on our phone. We were led to believe that we would receive a larger trade in credit for our old phones, more than the $20 we were credited. I could've scrapped or privately sold the phones for more than that. It was indicated at the time of sale that, due to the terms of the promotion, we could not pay off our phones at the time of purchase and would need to wait 45 days for the promotion to apply. Due to this, I lost track of the task and just recently discovered the variance between what I expected and the amount of the credit applied. It is also entirely possible that the communication model muddled the terms of the sale to the point where several different options, having been discussed previously, were not clearly dismissed prior to writing the deal. We experienced less serious, but none-the-less irksome issues on our last equipment transaction with this location. I don't recall the details, but I do recall the pique it caused me, and the fact the team member spent more time concerned with their own phones. We were not a priority, to say the least. Whatever the cause of these interactions, this is likely the last contract period our family will be using Verizon's services due to the company's association with this franchisee. I understand this is an insignificant loss of a few hundred dollars a month for your company, but I assure you my few hundred dollars is important to me and certainly appears to be better spent elsewhere.

Walked in here with one customer ahead of me. There was only one employee who kept complaining…read moreabout how long of a lunch break his coworker was taking, and implying what she might be doing. That said, there was no reason the customer ahead of me should have taken a half hour, except that the employee stopped for at least ten minutes to discuss the show on the oversized TVs. There were hardly any display models and nowhere to sit. I walked out, and I will not be back. And for anyone who knows how bad at&t customer service is , that's saying a lot

Sean was fantastic to work with. The wait was long, and he was working by himself. There was one…read morelady who came in and was really rude to him and blamed him for her long wait, even though she was the last person behind a crowd of us. She also threatened to call AT&T and that she was going to give them an earful about his service. However, there were other customers in the store who saw what happened. Sean was very polite to the rude lady and everyone at all times and his great customer service in the face of being treated unkind, and unfairly was commendable. AT&T was short staffed and Sean did a great job. I've done business with this AT&T location a few times and I'll keep going back if their service continues to be at the level that Sean provided today. Give this young man a raise!

Excellent prompt service! Price good! Dependable and gives military discount. Knowledgeable of…read morehis job/phones.

This guy is awesome. I brought in my iPhone SE with a cracked screen (previously replaced by…read moreBatteries Plus). He told me he was out of the black color but would have some the next day. I came back the next day and he knocked it out in about 15 minutes while I waited and didn't ask for anything like a three hour window and my password (batteries plus). The quality difference in the two pieces of glass were glaring, his attention to detail is second to none, his pricing is more than reasonable, and my phone is as good as when I walked out of the Apple store with it originally. When I need a future repair I'm taking my stuff here.

Rating: 4.5/5. The…read morebest deal on home internet around here is offered by AT&T. Their price was significantly cheaper than their competition at Comcast/Xfinity: AT&T waived the $99 installation fee. Their lowest home internet package was at $40 + taxes per month. Including the taxes, you will pay monthly $60. The modem was included. The store was luminous and clean. The process was streamlined and efficient. During the week, you could schedule a home installation between 9:00 a.m. and 3:00 p.m.. What was awesome compared to Verizon was that AT&T allowed you to schedule a home installation on Saturdays. Greg was the friendly customer associate who greeted me warmly and assisted me immediately. The point of improvement would be for him to invest in a pair of glasses or contact lenses. For example, Greg wasn't able to read the data in small print on my driving license. Thus, I ended up filling my own application on his iPad to set-up my account. I noticed all other customers were helped within five minutes by the three A&T associates. It was easy to park on the shopping center parking lot. AT&T was located a short walk from a Starbucks, Target, Panera Bread and Moe's.

One of the absolute WORSE customer experiences I've ever…read morehad. An AT&T employee, Markisha Jackson, completely mishandled our account from the moment it was opened and sold us three phones and three lines under misleading circumstances. Nothing about this experience was honest, transparent, or legitimate. Since day one, our account has been a disaster: double charges, unexplained fees, ignored support requests, service interruptions, and even NYC taxes added to our bill despite us not living in New York nor buying the phones there. Our phone lines were shut off the literal day after we traded in our old phones, and another employee, Ma'lissa Austin, attempted to not give any sort of physical paper proof of this trade-in, (which is standard protocol for phone trade-ins at any Internet store) claiming the printer wasn't working, which I then had to then persist in asking for at least a written paper showing the phone values so the bill can be accurate. Day after, service was off. When we called, asked for assistance, and then asked for a manager, Markisha hung up instead, and proceeded to ignore each call after. No follow-up. No documentation. No accountability. We are now being billed over $3,200 for services and devices that were misrepresented from the start. And this is not everything -- there is more that has occurred, all pointing to a clear pattern of predatory sales tactics, deceptive billing, and deliberate obstruction when customers try to escalate. At this point, AT&T's behavior does not resemble a legitimate service provider. It resembles a scam operation that relies on confusion, pressure, and silence to extract money from customers. If AT&T leadership or operations management is reading this: audit this account, review the recorded sales interactions, and investigate employee conduct immediately. No customer should ever go through this. The employees are running this place with their commission being their only concern in the end. Avoid AT&T unless you are prepared to fight to protect yourself.

Don't really come here to buy batteries even though it's a shop dedicated batteries, but more so…read morefor their watch and key battery installation services. The turn around is fairly quick, so I've had few watches get their batteries replaced here. The staff here are friendly and over the few trips and services done here, I've never had an issue. Definitely will continue coming back for future installations and recommend this shop for your watch battery replacements. This shop has an option to purchase items online and pick them up in store, which makes shopping convenient and saved me a lot of time.

Went to get battery replacement on iphone 14 pro. Phone got stuck on boot cycle, then stuck into…read morerecovery mode. After hours at the store, apple store & verizon, the phone was bricked. I am out a few hundred dollars and the manager refuses to compensate. Phone was working perfectly beforehand.

Great service and took care of my son's Amazon tablet. Took there time and kept us updated along…read morethe way.

They cleared my phone of malware and annoying pop up Ads…read more Truly great service! The process took about 45 minutes and I was able to play a fun arcade game to kill time.