I finally decided to switch from Verizon to T-Mobile. Kanisha Beard [Mobile Expert] was very…read morehelpful with the process. She was very knowledgeable and patient. The process was fast and easy. Thank you again for the great service.

Excellent prompt service! Price good! Dependable and gives military discount. Knowledgeable of…read morehis job/phones.

This guy is awesome. I brought in my iPhone SE with a cracked screen (previously replaced by…read moreBatteries Plus). He told me he was out of the black color but would have some the next day. I came back the next day and he knocked it out in about 15 minutes while I waited and didn't ask for anything like a three hour window and my password (batteries plus). The quality difference in the two pieces of glass were glaring, his attention to detail is second to none, his pricing is more than reasonable, and my phone is as good as when I walked out of the Apple store with it originally. When I need a future repair I'm taking my stuff here.

AT&T Trade-In Warning - Customers Please Read Before Trading Your Phone…read more I want to warn other customers about my experience with AT&T so you can avoid what I'm currently dealing with. In November, I opted to trade in my phone. I contacted customer service because I had misplaced the small trade-in slip. I was told that was fine and instructed to take my phone directly to an AT&T store. When I went to the store, I was told they could not accept the phone and that I needed to call customer service again. After calling, customer service created an RMA, instructed me to return the phone, and I dropped it off as directed. AT&T received my phone in November, which is clearly shown in the screenshots. The phone was in mint condition with nothing wrong with it. Now, in January, AT&T is attempting to charge me $800, claiming the phone was returned outside of the 60-day window--despite the fact that they received it on time. To make matters worse, they are now saying they will charge me the $800 and return the phone. This situation is unacceptable. I followed every instruction given by AT&T, contacted customer service multiple times, and returned the phone exactly as directed. This issue is the result of miscommunication and internal handling errors, not customer negligence. Customers should be very cautious when trading in phones, document everything, and be prepared to escalate if necessary.

This has been one of the most disturbing customer experiences I've ever had. An AT&T employee,…read moreMarkisha Jackson, completely mishandled our account from the moment it was opened and sold us three phones and three lines under misleading circumstances. Nothing about this experience was honest, transparent, or legitimate. Since day one, our account has been a disaster: double charges, unexplained fees, ignored support requests, service interruptions, and even NYC taxes added to our bill despite us not living in New York nor buying the phones there. Our phone lines were shut off the literal day after we traded in our old phones, and another employee, Ma'lissa Austin, attempted to not give any sort of physical paper proof of this trade-in, (which is standard protocol for phone trade-ins at any Internet store) claiming the printer wasn't working, which I then had to then persist in asking for at least a written paper showing the phone values so the bill can be accurate. Day after, service was off. When we called, asked for assistance, and then asked for a manager, Markisha hung up instead, and proceeded to ignore each call after. No follow-up. No documentation. No accountability. We are now being billed over $3,200 for services and devices that were misrepresented from the start. And this is not everything -- there is more that has occurred, all pointing to a clear pattern of predatory sales tactics, deceptive billing, and deliberate obstruction when customers try to escalate. At this point, AT&T's behavior does not resemble a legitimate service provider. It resembles a scam operation that relies on confusion, pressure, and silence to extract money from customers. If AT&T leadership or operations management is reading this: audit this account, review the recorded sales interactions, and investigate employee conduct immediately. No customer should ever go through this. The employees are running this place with their commission being their only concern in the end. Avoid AT&T unless you are prepared to fight to protect yourself.

Don't really come here to buy batteries even though it's a shop dedicated batteries, but more so…read morefor their watch and key battery installation services. The turn around is fairly quick, so I've had few watches get their batteries replaced here. The staff here are friendly and over the few trips and services done here, I've never had an issue. Definitely will continue coming back for future installations and recommend this shop for your watch battery replacements. This shop has an option to purchase items online and pick them up in store, which makes shopping convenient and saved me a lot of time.

Went to get battery replacement on iphone 14 pro. Phone got stuck on boot cycle, then stuck into…read morerecovery mode. After hours at the store, apple store & verizon, the phone was bricked. I am out a few hundred dollars and the manager refuses to compensate. Phone was working perfectly beforehand.