We just switched over from ATT to T-mobile Daniel was the…read morerep that helped us. And he did a great job of explaining and helping us thru the process. Told us of some good promotions we took advantage of. Hope when the bill arrives there won't be to many surprises like some of the other reviews that were posted. But so far it seems a better deal then with ATT.

After 12 years of being a T-Mobile customer, this store is making me look at other providers…read more Always on confirm on paper what they are telling you and keep an eye on your phone if they make you open your account. Lesson learned. I should of listened to the reviews

I had been thinking about upgrading my Samsung S20 phone. I noticed there was a T-Mobile store in…read morethe same parking lot as another business I was going to. I could not have been more pleased with the service I received. I was cheerfully greeted when I walked through the door. Shortly thereafter, Alex introduced himself and proceeded to provide 5 star service including product information, relevant accessories and pricing. He is an absolute pro. I will definitely be back to this store for any future needs. Thanks Alex. You are appreciated.

I will not go to this location inside desert sky mall , not sure if it's new staff or something but…read moreI went in to get a new phone and they neglected my service because I didn't want to add insurance. They said they can't help me if i don't get insurance. Shortly after I left I called customer service and asked if it was required they said " NO" it's not and was able to get the phone I wanted .

I would personally like to thank Laurie. She was fantastic! We have been trying to solve a phone…read moreproblem (calling 911 with the SOS touchscreen button) for three weeks. Spoke with the AT&T store at Arrowhead and was told we were out of luck and to call AT&T direct. Called them, they called the manufacture and was told to buy a case for the phone. (Pantech people don't even know the phone they develop!) so the AT&T guy advised to us an upgrade on another line and toss the phone. Now we get to the store meet with the greeter who we show the problem. He shows us a couple phones after looking at ours. We hang out for the next rep that turns out to be Laurie. So check this out. She grabs a phone out of the box due to the demo on the wall not working. Then it happens. This wonderful lady lets us know to take the lock code off the phone we have and guess what?! Problem solved!!!! So lets recap.... AT&T store at the mall, AT&T corp., manufacture, and a greeter.... I run a million dollar a month store and I would hire Laurie to cover all these people and pay her triple! Common sense, logic, product knowledge, and customer service! Gets no better than what Laurie is! Thank you so much Laurie!

Andres today was a total jerk and def would not recommend this location to anyone. Just looking to…read moreget a return done but snide impolite service was what we got.

I've been with this cellphone company for a long time and they've consistently delivered. I've…read morenever had issues or regrets--every visit/service has been great. 10/10!

SCAM! This dude is selling knock off temu screens. I knew for the price it wasn't gonna be an…read moreauthentic "Apple" made screen, but I thought it would at least work sufficiently. This screen here is straight up broke. It keeps freezing, sometimes it knows if you're trying to press something- sometimes not.the screen edges are totally non-responsive, the screen is dim and the colors are so dull. I was so pissed off and was going to go in there to confront the guy and demand a refund, but then I found out I had paid enough of my phone off to trade it in. I had a small crack before I "demolished" my screen, and I wouldn't have been able to trade it in with that small crack. I just traded it in so I guess you can use this guy if you wanna phony screen U can rip the carrier off with. This guy is running a scam shop, he should literally be investigated and shut down. I will probably send a tip over to the AG...it's criminal. Absolute dog shit.

Went in because I was doing business with an approved Verizon retailer where I had issues right out…read morethe gate. Customer Service recommended going into a corporate store and I went here. Hands down the best customer service I have received since being a customer for 3 years. I was greeted as soon as I walked in the store, I had an appointment but checked in a little early. I love the app that shows how many people are head of you. First off, Pedro thank you for everything! I was having issues that were very frustrating and right off the bat, he listened and provided the best solution for me. He was helpful and explained everything that I would see on my upcoming bill. Pedro, I thank you for your professionalism, patience and understanding. I don't mind driving the distance when I can get great customer service.

I made an appointment for help with an iPad I received for Christmas. Jordan helped me the moment…read moreI walked in the door and had me up and running very quickly. He was patient and friendly. All in all a very good experience.

Called to ask a couple questions. After i was done asking my first question, the line went silent…read more I tried calling back and the phone hung up immediately. I'm not sure if they're hanging up on me on purpose or they blocked my number. The guy that answered was automatically sounding like he was in a bad mood when he picked up the first time. So annoying

There was 1 person working and a line to be helped by that person. When we were 2nd in line, a…read moreperson walked in and straight up to the staff member. She started helping them without redirecting them to the line that had formed. We just left.

I believe the this store is under new management so a lot of the older reviews don't apply anymore…read moreas those were the previous owners. I bought a phone from here and they have a wide selection is accessories - the lady who helped me was very knowledgeable. I would recommend this place if you're looking to support a small business and need to buy a cellphone or accessory.

Paula was very nice and helpful. We went there to check out videogames and they had a vast…read moreselection. Highly recommend this store!

Today, we went this place to get a new phone & a sales person name Heidi helped us. Because of our…read moresituations. , we couldn't get a phone today. Eventhough we couldn't get a phone today, she explained everything we needed to know to get a new phone. She was very nowledgeable, with a very professional manner. She made us very pleasant & comfortable... After we left the store. I have a question so. I went back to the store. This time one of the other sales person (a gentleman) answered the question. Also he was very nice. I noticed the store review weren't all that good. Our experiences with this store, we have T-mobile service for a long time, were always good. Keep up the great work & would like to see the store ratings get higher! Thank you Heidi!^^

My girlfriend and I came in to switch our plan, upgrade to a new phone, and apply her work…read morediscounts -- and Derek made the entire process smooth, stress-free, and honestly enjoyable. He was incredibly patient, kind, and knowledgeable, even while answering my 100+ questions and gracefully handling my girlfriend's sassiness . Derek never rushed us, explained everything clearly, and made sure we understood our options so we could make the best decision. He went above and beyond to get us set up on the right plan with the right discounts, and you can tell he genuinely cares about helping people, not just making a sale. Because of him, we'll only work with Derek from now on and will absolutely recommend him to friends and family. If you're thinking about switching plans or upgrading, ask for Derek -- you won't regret it.

I purchased the new Samsung J1 at this location on November 10th. By November 14th the phone…read morestarted to malfunction, I called on the 15th and Criselda (one of the sales people) tried telling me I had the wrong location. I assured her I had the correct location as I have her business card and all of my paperwork. I made arrangements to bring in the phone in on the following business day as the phone can only be exchanged within 7 days. I was literally given the run-around, telling me it's not a Verizon issue, it's a Samsung issue..."take it to Best Buy as they have a Samsung tech there who MIGHT be able to help." Levi the CSR was very helpful, but his manager Joel would not allow for a refund or exchange. That night I called the CS line for Verizon. They had no idea who this business was. I was told by Evan at Verizon that this business is not one they have listed as AN AUTHORIZED VERIZON STORE. Sooo... Buyer BEWARE! This is what is called a SCAM!!! I'm now stuck with a phone I have no use for, I switched from my old plan to Verizon so now I have no phone at all. I'm unfamiliar with Arizona, I use my phone for a GPS. My husband works out of town and has no way to get a hold of me. I have two children at home, I'm disabled, I have no home phone and all of my contact information is in that phone. I'm not in a position to buy another phone, I shouldn't have to. I'm stuck! The level of customer service I received at this store is not only unacceptable but unbelievable!!!! I can't believe they sent me away and refused to help me. Oh, might I add Best Buy did not have a technician on staff. So here it is, day 7 (unopened items MAY receive a refund or exchange within 7 days) I have no phone and all I can do is see if Samsung can repair or send me a replacement. I've had issues in the past with my Samsung device and I simply took the device to the nearest Verizon store and was gladly refunded my money. I do not understand the mindset of people who take advantage of others. Makes me very sad. Don't let this happen to you. Be aware!