The man that asked us what brought us in refused to help. We needed to switch info from an older…read morephone to a new one. He wouldn't look us in the eye, when we asked a question he sorta slowly said yeah or maybe. Was the worst experience dealing with a phone company. My parents are actively looking elsewhere.

Pretty awesome! Management and staff are great! I go here over the other locations in Fort Wayne…read more 0 wait!!!

This is the second experience with uBreak. The store is small but does have two seats to wait on…read moreservice to get with you or to be completed. The on line scheduling process was easy to use. Each time I showed up early the attendant got me started without waiting. The attendant was as friendly as a technician type person could be. During my first time...the attendant sized up my Xbox problem and gave me wise advice. I decided not to have them fix the issue as it wasn't worth the cost. On this occasion...my problem was easy. I needed a battery changed on my iPhone. When I got there they didn't have a battery to replace it with. This despite knowing three days in advance that they needed one for this model. Then I hit a text an hour before my appointment reminding me to come in...to replace the battery I need that they didn't have. So..they wanted my time. Though they offered to order the battery and fix the phone in four additional days. The good news is they gave my a referral to store they solved my problem the same day.

They want $322 to fix the screen on a phone I paid $300 for. I'm sorry for all the suckers they…read morehave scammed.

Ordered a key fob for our Minivan a week ago. Today they called to tell me that it was in. I talked…read morewith two gentleman; Taylor and Mike. Both told me to be at the store 1 hour before closing so they could program my new key. I took my wife's vehicle today to work because this was the only day she didn't need it. I was able to get off of work early and was at their location exactly 1 hour and 5 minutes before they closed. Taylor informed me that he was unwilling to do it because it would take him until closing time. I asked him what he would be doing for the whole hour and he replied "my job". Clearly not. I don't appreciate being lied to. Many other trespasses I can overlook, but being lied to deserves a review. If Integrity matters to whomever is reading this, I would suggest going elsewhere for your needs.

I got my phone screen replaced fast but it doesn't work right and they didn't have another so I got…read morerefunded. In the end not too upset because my phone is at least usable unlike before. I'm just disappointed that I had to make a second trip from Angola to be told they couldn't do it today.

Quick summary: The customer silver service in the store was horrendous…read more For about one hour of me waiting in the store, not one employee even looked at me. After waiting for an hour in the store, I was finally told that they would not be able to help me because I did not have a screen protector from Verizon. This was absurd because I had just had my screen protector installed from this location by another employee last month. The store was extremely unprofessional. I would recommend going to any other Verizon but this one.

Worked with Jayden at the store on upgrading our data plan to save money. He was very helpful and…read morefriendly. In the process he mentioned our phones were available for upgrade if we were interested. He explained the options and costs to us and we decided to take advantage of the deals going. We left happy customers.

Kenny is amazing. Very knowledgeable, patient, and professional. He helped my parents set up their…read morenew phones and helped them navigate transferring their numbers from their previous carrier, which was no easy task. He spent many hours on the phone with their previous carrier trying to retrieve their Transfer Pin in order to officially switch to Verizon. This ended up being a two day ordeal. There's no way we could have done that on our own, as we are not tech savvy people at all. I honestly kinda wanted to cry a little bit out of frustration about halfway through day two of dealing with Straight Talk's customer service reps, then trying to port over the number. He again called on our behalf and finally got it done for us! This man has the patience of a Saint, I tell you. Give him a raise pretty please!!!

Here at Verizon TCC we are here to help and assist in anyway possible. Please stop in store or give…read moreus a call we would be more than happy to assist with any of your Verizon needs.

This is my go to spot when shipping or returning things…read more This review is specifically for a return experience. My SHEIN return was definitely not a "happy" return, but Miss Christine turned it around. I messed up the process more than once...and she was patient, calm, and so kind through all of it. From scanning a bunch of items to juggling multiple QR codes. Even as the owner, she made me feel welcomed, not like an inconvenience. That kind of customer care really stands out. Thanks Christine and team for always helping me!

Walked in before closing for a quick ship out of something I bought on the road while I was out…read moreworking and didn't wanna lug it with me. Reggie was such an amazing help took his time and was very patient. We need more people like him thanks, Reggie!!

My brothers IPad Pro was malfunctioning. Its battery life lasted in the minutes on a full charge,…read moreso I told him I would take it to Geek Squad to take a look at it for repairs. So I went online and set an appointment for the weekend to see what they could do. I have used Geek squad services (at least the ones down in Miami) ever since High School. They have added memory to my computer, helped me recover files on a busted external hard drive, and so many other different things over the years. When you walk in, they have a tv prominently displaying those who have appointment and when you would be seen. I was happy to see that my appointment was taken and that i did not have much time to wait at all. So i start talking to the Geek Squad tech and he advised that they do not perform repairs of apple products in house, they have to ship it to Apple for repair. He said that due to the age of the device that obviously I am our of warranty. He then described the cost for Apple just to check what the issue is. He said any repairs would be over that amount. He then advised that technically, the cost for just diagnosis was the cost of this current older model alone. I thanked him for his honesty, and said I would just buy a new apple ipad. Only reason why this isnt 5 stars is because I wish that they did apple device repair in house.

This is the second time I have gone to Techy when my phone was not behaving appropriately. They…read morelooked at it right away, diagnosed it, fixed it, told me what to do next if I continue to have issues. I'm out of the store in 10 minutes! If you, like me, are pulling your hair out over problems with your phone, these guys will diagnose and give you advice on what to do next.Thanks so much.

I dropped in here to get a battery changed in my iPhone after another shop let me down. I walked…read morein. The tech was friendly and helpful. He was thorough and told me the cost before I committed to the service. He got the work done in 35 minutes. The work performed solved my problem. The price was a tad more expensive than other places. I appreciate that they were open, without appointment, on a Sunday afternoon. My only real complaint is that there is no place to wait inside this large store. It seems they don't want you hanging around to wait on the service to be completed.