So T Mobile itself is terrible, but if it werent for Jorden DeGaetano I would have cancelled my account a loooong time ago. Ive had customer service reps tell me "Yes, go ahead and pay $65 and you can get out of your contract" but Jorden says "I want you to be happy so Ill waive the $65 and get you a NEW phone". So not only did I stay with T Mobile, but I got a phone that works!! Jorden is AMAZING and I highly suggest you ask for him. Jorden will obviously be a HUGE star in any business he goes into. Thanks Jorden!!!!! read more

Came in today to get some help on my parents account. Tony was super courteous, helpful, and knowledgable. Definitely a great customer service experience. read more

This is a downtown location in a legit city. Don't expect small-town instant service. If you want one-on-one assistance, you are going to have to wait. But I tell you: wait for it. The people at this location are very sharp and know how to handle your issues. Take Danny for example. I went into this store the other day because I needed some adjustments to be made on my bill. Danny explained why I was seeing what I was seeing, and that he would call corporate to make the adjustments. Now this tends to take a while. He didn't make us just endure the silence while he was on hold. Rather, he asked us what we thought about our phones. We've had these particular models for about 4 months, and honestly weren't too thrilled. So Danny spins some magic, and we walk out of the store with (most) of the bill adjustments requested, AND with two brand new Blackberry Bold 9700s. Danny paid special attention to answering our specific questions, expanding upon those answers with further information, and assuring we knew ALL of the options available to us that day. Otherwise, I'd still be using my cheaper crappier phone and I'd never know the difference. THANK YOU! read more

I went to the store in 6th avenue this Saturday 26 august, and Jake the man who attended me really was very polite and kind. If you are looking for a T-Mobile store I recommend go to this place in 1527 6th Ave, Seattle. read more

T-Mobile sucks not only in cell service, i.e. when I'm outdoors all my friends have signal (AT&T, Verizon etc, ) but I have no signal, or the phone shows that I have signal but when I am trying to make a call, it says "You are not registered on the network"??? And the last straw was that today when my phone had an issue, the rep cannot fix it, and then he says there is no rental available in their store, he suggested that I go to other stores to check. Anyway, I am done with T-Mobile and going to switch to Verizon. read more

Had the same experience as many other customers. Manager, Cameron, was extremely rude, condescending, and unhelpful. He is not fit for a position in customer service and is a horrible representation of the T-Mobile brand. Cameron is single-handedly the reason I will be switching service providers. Based on other yelp reviews, I am clearly not alone in this experience. I hope that Cameron is fired soon. read more

i usually go to the Northgate Store and the service is always great. However, to much disappointment, the downtown location is a very different story. My "technician" or "sales associate" was RACHEL. 1. She asked me how my day was going 2 times in 5 minutes. The fact that she said he had slept all day probably contributed to the fact. 2. I needed help to transfer the stuff (contacts, pics) from my old phone to the new one. She said the store would only transfer contacts because it would take so much time. Well, that's called "customer service", okay? Later I found out by myself that there was an app for that. She should have told me. Or, did she know about it at all??? 3. I asked her about the feature to use the finger print to unlock the phone. Being too sleepy and uninterested, she did not actually answer my question. At this point, I gave up. 4. She was acting more like a high school kid. I am not saying that there is anything wrong about being a high school kid but one needs to act in a professional manner according to the context at the moment. read more

T-Mobile is the worst decision I have made in a long time. They are a company of liars. They claim great service and cheap prices but the phone service is absolute garbage and they are one of the most expensive. I just wish the phone was reliable and I could do things like make calls inside. This particular T-Mobile store is a joke. They are always confused and running around like they have no idea what they are doing. They don't know their own policies and will lie to make the sale. Definitely don't get the Jump service. It is a ripoff. They claim you can just swap you device and upgrade, yet I go in and they tell that they might charge me 350 when I return the phone because it has some scratches, and that it would be a 100 dollar deposit to swap. Excuse me? The service I've been paying for monthly says I can exchange for $0. But hey, their lies are par for the course. T-Mobile is terrible. It's back to ATT who was great for years. read more

My charger died on me when I arrived in Seattle, after checking with a friend, we headed over to this store which is conveniently located downtown to pick up a new charger. Staff was helpful and friendly. :o) read more

Went in there yesterday to get an upgrade. Reps were funny, knowledgeable, friendly and got me a great deal. I'll definitely be coming back. Been a T-Mobile customer for about 6 years now, really happy with their service and now with this store. read more

I can generally get my T-mobile accessories from this shop without a hassle (chargers in case of an emergency, prepaid sim's, etc). Those accessories should be available for cheaper online though but if you are in a hurry this store is a big help. Customer service : Mixed bag, some associates are a tad condescending (even when there is no rush at the store, names withheld). However a big shoutout to an associate named Derick who took the time to listen to a trivial ringtone issue, help me research the cause and ultimately fix it. Faith in good customer service has been restored. read more

Stopped in to see if I could do my JUMP program to a new phone before it expired and ended up walking out with a new phone and saving money on my bill. Maggie was super up beat and helpful, I came in anxious and left in an awesome mood. Thanks lady! read more

I am so pleased with T-Mobile for two reasons: Mack, a very helpful associate there and the no money down phone purchase program. More importantly, I am writing to show my total satisfaction with the service Mack provided. I went in on my lunch break and was very pressed for time. Mack immediately picked up on the fact that I was in a hurry and made the process of getting the new I-Phone 6 as smooth as ever! He had me in and out of there quickly and was super patient with my nervious energy. So if you are planning on going in there, ask for him, he's great! read more

the worst experience I have ever had in a retail store. rude short and when I challenged them on price on a cable I needed that was less down the street, I was told to get the f-ck out by the store manager. So from now you are the get the f-ck out of my store, store. Stay away everyone and let this store close for something we really need. a place for the homeless to sleep read more

I want to thank Peter for his helpful service today. I was in a bit of a rush to get to work and my old phone had died. He was able to quickly guide me through my options and helped with the data transfer, then sent me on my way. I was able to get to work on time thanks to him! Sometimes it's the small gestures that can really make someone's day. Thank you sir! read more

After 15 yrs with ATT, I made the switch to T-Mobile 11 months ago. I am really happy with the customer service so far. I had particularly great experience with Cameron Holt. My phone was having issues with charging and it was under warranty. Cameron submitted the request on my behalf and made sure everything was backed up. He told me to stop in when I receive my replacement and he would help me set up the new phone. He had me in and out the door in 30 mins. read more

Actually unlimited unlike AT&T and much better service. Customer service has always been great with them

I've been here twice - to change the entire family plan under my name & add a new line for my mom, and I have to say, they were as easy & painless as things can get. Even though the first time we didn't even have to come here for switching the responsible person, the staff were still very helpful & patient. And when my mom was getting a new line, I told the guy I don't want to extend my contract since I'm not sure how long I'll stay in the US, and I don't want to be charged $200 penalty for cancelling my service - the guy ended up giving us the monthly service without contract & didn't push me to buy phones or any other services we don't need. Very happy with the downtown store so far! read more

First of all, if I could give a NOSTAR rate for this particular location..I would. I chose TMobile because their advertisement says/shows they are the best and affordable. I have two lines family plan with no text just 700mins. shared and web. I pay $171 each and every month for our plan which I thought it was ridiculous but they told me it will decrease over time. Everyone is shocked about the amount I pay and says its ridiculous so I went to this TMobile and an employee named Wes who also agreed that it was too much said that he could lower down the price(bill) to $120 every mont. But he couldn't make the changes right away. He told us to come back in couple of days which we did. That day an asian girl(Erica?) with feather hair extensions. Who didn't introduce herself and was a bit rude was the one assigned to help us. She didn't explain much. She told us that we would have to renew our contract in order to have our bill lowered. I didn't like that idea so I asked what other options do we have and according to her if we have our payment directly taken out of our bank account every month we would get a $10 deduction. I asked her if it was safe and all that and she assured me. So I did. Just today I found out $171 was deducted on our bank account paid for Tmobile. Its a payment for our next bill cycle. Usually we pay on the 23rd but they took out the payment early and NOTHING like what the sales lady(Erica?) had said. No $10 deducted. So I called this location and spoke to Mike, he said different. He said that they wouldn't deduct $10 off just by giving them our bank account. I was asking him few more questions and he put me on hold saying he has a costumer waiting for him that he would get back at me in a sec. I waited for exactly 11 minutes and he didn't return to the phone. I wish they could have been more frankly about things and not wasted. our time. I don't like this Tmobile location. They lack of good costumer service and gives wrongful information. Id like to cancel my contract under TMobile but I would have to pay $400 for cancellation fee. I have one year and 5 more months to go till my 2yr. Contract ends. ): BAD BAD SERVICE!!!!! FRUSTRATING!! read more

Great service. Could use a larger selection of phones. T-Mobile has great plans. The place could use someone with a little more technical knowledge. I bought my phone at target to save about 20℅. read more

Derick was extremely helpful- was having a hard time getting information from one of the managers, when Derick jumped in and provided excellent customer service and communicated the information with ease. Fantastic employee read more

Snarky employees who keep you waiting even when they are obviously not busy. I am not one of those people who get enraged often at salespeople, but it's been at least a decade since I've had such bad service. And it wasn't just one salesperson but all 3 I dealt with. I think TMobile is a good company in general but these people suck. TMobile is hurting their business by letting these people work there. read more

Just moved from Australia and went in for advice. Danica was truly amazing. Great advice and so friendly. Had my and my wife's phone going in minutes with checking along the way to make sure it was right. We even talked kids whilst she processed things. Super impressed. read more

Most of the staff there is awesome but the manager Stacey is just rude. I signed up with them yesterday and the used a sim cutter to give me an iPhone sim. It was so incorrectly cut that sim kept moving. Went there today to get a new sim and they said it would cost me 20 dollars. It's less than 15 hours, she kept on saying i am arguing with her. Was I ? Yes because I am not getting the service I need. She kept on saying no it's my fault. They cut the sim the first time and did a horrible job why should I pay . Great floor staff extremely rude manager. read more

Walked in to try to get a prepaid line. Guy tells me I can't get the plan in store as they only offer other more expensive plans.. Since I knew that you can take your SIM card and activate it online yourself to get a prepaid line, I asked if I could just get a SIM card. Guy says sure and sells me one but only gives me the card. You need the other contents that come with the SIM card such as the activation number to go online and activate. On top of that, I asked if they could cut my SIM card for me because I needed a nano SIM. Guy tells me they don't have any SIM card cutters but I point to the one right next to him and he gives in and cuts it for me. Overall a pretty terrible experience read more

I just came back from the Seattle downtown T-Mobile store and just want everyone to know that the employees are very, very helpful. Derick M worked with me and he was very helpful in helping me pick out my new phone (spent a lot of time with me) didn't feel rushed at all. He also went above and beyond his call of duty by offering to help my brother-in-law with issues he is having with a T-Mobile store in Pueblo Colorado. This will be my T-Mobile go to store from now on. GREAT JOB Derick!! read more

I had a question. Young lady helped. But not professional. Didn't help my problem. Wasn't willing to help me thoroughly. She ended up saying "you don't owe any money, you can change your carrier anytime" at the end. Wow, is this T-mobile customer service? She wants to lose customer? At least there is no proper customer service at this store. Don't go there. read more

My most recent phone from t-mobile was the Samsung Galaxy S4, two months after I got the phone I took it out of my pocket and the screen would not turn on. I called and arranged to get a "new" phone. I had a package sent to me from Texas, right when I opened and turned on the phone a kaleidoscope of rainbow pixels covered half the screen. I asked why a new phone would be doing this and an employee of T-mobile enlightened me that all the replacement phones are actually refurbished! I wondered then if the people who put together these refurbished phones even turned them on to see if they worked. I honestly wish I could title this not so short story as "A Series of Unfortunate Events", but then again I suppose that would be copy write infringement. Once again, T-mobile sent me another refurbished phone. I opened up the package and to my surprise it seemed fine, but within a day of using it every once in a while colored pixels would cover the screen and the phone would freeze. Ah, the joy of refurbished phones put together by what are most likely blind and duel left handed people which are perhaps missing half their brains as well. I sent yet another phone back to be sent a series of broken phones. The next one the screen didn't even turn on. The one after that the camera didn't work. This is my fifth broken phone from T-Mobile, I've been playing this game of hot potato for months now, only to have paid approximately $400/600 I owe on this phone/these phones. My fifth phone worked the longest with a comparatively long run of 6 months. Now phone number 5 charges on and off taking it 12 hours to charge 50%. So all in all I've paid $400 for 9 months of partially working S4's, if even that. I could have bought a PS4. They say my only option is to keep getting sent refurbished phones OR to get an upgrade where I will have to pay for yet another fun filled phone! They said the best they can do is to take the $200 dollars off the next phone because that's the amount I owe. However, I ask them and myself why did I even pay $400 for nine months of a partially working phone? I have been a T-Mobile customer since cellphones started coming into existence to the general consumer market. However, if this is how things are going to be between us T-Mobile, I'm afraid it's just not going to work out. I'm eloping with Verizon tomorrow, and I hope everyone else chooses to avoid T-Mobile and perhaps avoid Samsung phones in general as the excuses they gave me blaming this on each other makes it discernible who is really at fault here. Learning lessons doesn't need to be hard when you can simply learn from other people's mistakes. Hope this helps. read more

This place is CRIMINAL. The woman acting as manager last Saturday, Chantay/Chantelle/whatever,she was RUDE, and gouged me into purchasing a LG Optimus for $252.00,and when I logged onto Ebay later that night,the SAME phone is selling brand new still in the box for ONLY 80.oo!If you have money to burn,and dont mind paying Chantae and her clique 150.oo dollars MORE than offered on Ebay,than yeah - go to THIS store. The dude Tony who helped me out when I came back to ask why the Email wasn't working,THAT dude should be their store manager,as Chantaer[y?] is w/out a doubt THE rudest person Ive met this year working retail. read more

Out of the 9 years I had T-Mobile this is the first I mean literally the first bad experience I had with them both via phone and this certain location. I had a problem with my phone since Friday night and called customer service Saturday night after trying to salvage my phone all day Saturday since the person on the other line couldn't help with my problem it was suggested that I go to the store and I did just that today. I got in there and my phone worked which I was not expecting since it has been rebooting over and over again and I couldn't even get to the start up screen whatsoever. The only thing she did was suggest that I get a replacement knowing that it was the software and after telling this to a friend of mine in NY that used to be a Manager for Best Buy and has the knowledge of how Geek Squad works he was surprised that the lady didn't do anything except suggest a replacement which he said she could have helped with wiping the software through them and adding the software again since the problem is still on the phone after the reset. I am really upset cause I am sure if it was someone else they would've been a better help cause this is an experience I never thought I will get from Tmobile. I just hope I will have a better experience next time. read more

Got racially profiled, not helped with my problem, and finally I was patronizingly told that I could 'sit at a sofa and call customer care' if I wanted to! read more

I am returning to t-mobile after being on expensive verizon for two years. I think that the customer service at the 800 used to be a lot better than what I just got, but the person in this store was able to find the right answer and prevent me from returning the phone. He even said before you return it bring the phone in and everything and I can look at it and try and fix it for you. He also found the answer to my question about the prepaid card that didn't come with the phone. The 800 people had trouble with this because they prepaid account people can't see the sale of the account, and it doesn't come up online now since it was a promotion. As I explained to the woman that it was a promotion and doesn't come up every day, she tries to pull up the website and then she wonders why it doesn't come up and show it. So after being transfered around twice the same amount of times two different days on calls to the 800 the store was quite helpful at resolving my issue. I'm not sure what happened with the 800 customer service but while its still friendly not even being able to understand what a promotion is really was a whole new experience for me that I don't have to deal with again. T-mobile has better plans and isn't as much, and I know sprint and att have even worse service so I'm going to give them a shot still since I know the plan is good. The service I got from the store was much better though and thanks for helping me not have to cancel. read more

Derick is a great sales rep and customer service guy at this store. He remembered me months later and was eager to help replace my defective phone. Most of all, he is a nice peon and so pleasant to deal with. The way the staff meets you at the door and directs you to the help you need is great. No standing around wondering if anyone cares, trying to get someone's attention. I could go to a closer T Mobile, but I come to this one for all the reasons above. read more

DON'T EVER PAY TMOBILE A PENNY!!!! I had a phone with them, supposedly for $50/mo but kept getting bills for over $100. Finally, I switched to another carrier having paid up front for the phone. On CHRISTMAS DAY, in the middle of a snow storm, they BLOCKED my phone. The next day (when customer service for the new carrier was open) I finally found out what was the matter with my phone. When I called TMobile to correct it, they confirmed that I had paid for the phone but then, upon re-checking, found that it had, indeed, been blocked, even though I had not even gotten the final bill. The REAL KICKER was that they said it could take up to 24 hours to correct and unblock my phone. We are at 18 hours and counting!!!! They are heartless incompetents with a system so large, driven by "the system" that mistakenly blocked my phone because I was tired of being overcharged and switched. VERY DISAPPOINTED read more

switched from AT&T for a MUCH lower rate...BUT although their map said we were covered, there was intermittent service at best...totally unreliable...and it took 1.5 hours to get signed up because the clerk was dumb...false advertising and without reliable service, no savings...be careful read more

I have had mixed reviews about T-Mobile stores, a bad experience on Broadway from some kid who wanted to "sell me" a sim card instead of punching it after I spent 20 minute to find parking. I am happy that this place is next to my work and they are helpful. I have been in the store a couple times, each time they have been quick and helpful, and have had plenty of staff to do so. Thank you. read more

I give two stars rather than one because this location used to have amazing customer service, not so much anymore, at least in relation to my most recent visit on 6/4/2012. I have been with T-Mobile for 10+ years now and have always been a huge fan of their customer service and the ease of using their network when traveling, especially in Europe. In the past I recall that this store would always be busy with people checking out phones and devices, so much so that there was an associate responsible for greeting each customer in a friendly manner as they came in and getting their name on a list so they could be helped in the order they arrived. This experience was completely different. I went into the store, no one immediately greeted me at all. There were two different counters with associates so I walked around for a moment to see if anyone was available to help me. No one was so I waited behind another customer in line. He was finished within a minute or two so my wait was brief but as soon as I approached the desk the associate had turned around to begin what appeared to be a social conversation with another T-Mobile associate. That other associate looked directly at me and pointed me out to be helped by the rude one who didn't acknowledge me and it seemed he was obviously embarrassed that his colleague treated a customer in that way. This associate, I believe his name was Daniel, grudgingly turned around and greeted me with the obvious disdain that I was an inconvenience to him. I mentioned to him that I have an insurance plan for the instance that something is wrong with my phone so he asked what was wrong and I was doing my best to list off the issues I'd recently experienced. With each issue he immediately made an excuse more or less blaming me or sometimes the apps I was using. He asked me questions and when I asked him for clarification he replied in a tone as if I was an idiot. Do I regularly reformat my memory card?... and making excuses about the issues I was having such as "that's a problem with your app" in a condescending tone. I continued to list the issues and when I mentioned my last few issues he replied "you didn't mention that before", umm... if you could not interrupt me when I list an issue to make a defensive insult then I could complete the list of problems I am experiencing! Learn some customer service skills and some manners! He then looked up my account and mentioned that I have an insurance plan to cover these sort of issues with my phone. Duh!, I mentioned this right away, were you not listening? I was so close to asking for another person to help me because his tone was so rude but I decided to tough it out. I asked him what my options were and again he treated me like an idiot because I just wanted the full amount of information laid out before I made a decision. Never once did he acknowledge me as along time customer or ask if he could help with anything else, just a rude and condescending tone and a terrible listener. This one guy has ruined my impression of T-Mobile completely. I think next time I'll ask Jennifer A to help me contact her rock-star customer service agent "Wendy" via telephone. read more

On April 13th, 2012 I was on a trip down to Seattle from Canada, and my US simcard wouldnt work. I was already in a horrible mood and a huge rush. I came into the Tmobile downtown and was greeting by one of the staff named Anthony. He was able to set me up with a new sim card on the same pay and go type of plan I had before (since i don't live in the United States, the pay and go works great) But that is not where the service ended. I was extremely late to a meeting and my phone had died on the trip down. He let me use a plug at the store to get a charge, and he even watched my phone and my bag while I ran to the bank (Since Canadian debit cards don't work in the USA). He was extremely friendly, personable, and attentive. He completely changed my mood (having sat almost 3 hours in traffic). I have worked in customer service for a long time and I notice good service, and his was some of the best. If any of the management read this, this guy needs some credit! Thanks again, I'll be making Tmobile my first stop whenever I'm in Seattle! read more

Here are my current issues with T-Mobile. So I just got off the phone again with another T-Mobile "Customer Service Agent". My phone is a T-Mobile Slide and it is the second Slide I have purchased since I had problems with the first one. The first one I bought I spent over $300.00 on at the store and in a span of only 5-6 months the screen was not responding to my touch, sliding around so that I could not actually press the app that I was attempting to touch, etc. It was a slow progression from these minor frustrations to an eventual complete shut down of the phone. One day, I was sitting at the desk I am sitting at now, with the phone right next to my key board and looked at it and the screed was continually flipping around and would not stop. So, I went to the T-Mobile store where some guy tried every sort of "re-boot" action he could, before telling me that it must have "water damage". I have never dropped my phone, it had no scratches or dings, been left in a pool of water, etc. When I told him this he said "well, it could be condensation in your pocket". I thought, "really? I'm spending $300.00 on a phone that will gradually freak out from the condensation in my pocket? What do people with sweaty hands do? Wear gloves every time they operate their cell phone?" Luckily, I remembered that I purchased "insurance" and so I should be able to get another one. Upon calling the insurance company (since you can't actually get a new phone from the store you bought it from), they informed me that I have to pay $175.00 for them to replace my phone. I couldn't believe that T-Mobile would support an "insurance" company that would follow such a system! Anyways, out of desperation I paid the insurance company for the phone, and I received a package the next day. Upon opening the package and trying to read all the fine print, I found that my "new" phone was actually a refurbished phone. I thought, "Great. Now I've exchanged one broken phone for another". Sure enough, I put my SIM card in, and it wouldn't register with the phone. It downloaded my contacts okay (even though I lost many), but no photos or anything could be downloaded (not even new ones). I could call and text though, and since I have to use my phone for my job (coaching), I needed to use it. It's been about 6 months since that disheartening experience and my screen is once again starting the same problems the last one had. I have spent hours on the phone with customer service representatives who say it is caused by " a data issue" or "my SIM card has something on it that is damaging the phone". I have gone through every time of reboot, restart, and reset that they can come up with. Though, somehow, every time, they are blaming the issue on me. I just got off the phone with some guy who claims to have solved it by removing my SD card completely and running the phone without if. Two minutes after I got off the phone, my cell is doing the same old screen switcheroo. I actually tried putting the blank SD card in the phone that was sent to me in the box the last time I had to replace the phone and it doesn't work either. When I asked the representative how it made sense that the problem is my SIM card when even when I put a blank SIM card in the phone it still has the same issues and he is replying "oh, the SIM card they send you with your replacement phone is a fake SIM card. I'm sorry, I don't know why they do that." WHAT? I pay for them to send me FAKE products. Upon learning this piece of information and having to jump through so many hoops with their "customer service representatives". I've decided that I should listen to my boyfriend and get an I-Phone. Kaitlyn read more

My wife and I wanted to upgrade to smartphones so went to this store. We didn't know anything about theses phones and the contracts and were about to spend 700 bucks on 2 Samsung blazes when the kid behind the counter said "oh and there's going to be a 150 dollar migration fee". We balked and were going to leave to think about the deal when the kid said he would talk to his manager. moments later the migration fee disappeared. Then they both started trying to upsell us to a more expensive data plan. We felt like we were at a used car lot. I decided to go online and after reaching t mobiles "loyalty dept" we ended up getting three better phones for free (galaxy 2s) and got a better monthly rate than we were quoted at the store. The guys at this store straight up lied to us. If you go here you had better know what your doing or you will get ripped off. read more