I purchased a new OnePlus 8T at this location after doing what I thought was a good amount of research. I was reassured throughout the entire purchasing process that I could return everything within 2 weeks if I didn't like things (never mentioning a restocking fee). The phone unfortunately didn't meet my expectations at all (the camera was poor quality, the face unlock didn't work half the time, etc). I had gone to another TMobile store to return it, but was told if I went back to the original store, they could wave the restocking fee. I went back here to return, and when I initially mentioned this, the manager laughed in my face and told me that it was impossible to wave the fee, and that the other store probably just didn't want to restock the phone. I mentioned that I didn't know about the restocking fee, having never had to return a phone. I was told that info was on the receipt, which ok, but if it was never mentioned, I'm handed/signing a ton of terms & conditions without much time to review - it's not exactly clear I'm going to waste $70 on NOTHING! How exactly am I supposed to know this? Maybe if I was met with a half ounce of decency it wouldn't have bothered me much, but when you laugh in my face about something I was told by another store, it feels pretty offensive. Unless you like being talked-down to, I highly recommend going somewhere else or even just buying your phone online! read more

I purchased a new OnePlus 8T at this location after doing what I thought was a good amount of research. I was reassured throughout the entire purchasing process that I could return everything within 2 weeks if I didn't like things (never mentioning a restocking fee). The phone unfortunately didn't meet my expectations at all (the camera was poor quality, the face unlock didn't work half the time, etc). I had gone to another TMobile store to return it, but was told if I went back to the original store, they could wave the restocking fee. I went back here to return, and when I initially mentioned this, the manager laughed in my face and told me that it was impossible to wave the fee, and that the other store probably just didn't want to restock the phone. I mentioned that I didn't know about the restocking fee, having never had to return a phone. I was told that info was on the receipt, which ok, but if it was never mentioned, I'm handed/signing a ton of terms & conditions without much time to review - it's not exactly clear I'm going to waste $70 on NOTHING! How exactly am I supposed to know this? Maybe if I was met with a half ounce of decency it wouldn't have bothered me much, but when you laugh in my face about something I was told by another store, it feels pretty offensive. Unless you like being talked-down to, I highly recommend going somewhere else or even just buying your phone online! read more

I purchased a new OnePlus 8T at this location after doing what I thought was a good amount of research. I was reassured throughout the entire purchasing process that I could return everything within 2 weeks if I didn't like things (never mentioning a restocking fee). The phone unfortunately didn't meet my expectations at all (the camera was poor quality, the face unlock didn't work half the time, etc). I had gone to another TMobile store to return it, but was told if I went back to the original store, they could wave the restocking fee. I went back here to return, and when I initially mentioned this, the manager laughed in my face and told me that it was impossible to wave the fee, and that the other store probably just didn't want to restock the phone. I mentioned that I didn't know about the restocking fee, having never had to return a phone. I was told that info was on the receipt, which ok, but if it was never mentioned, I'm handed/signing a ton of terms & conditions without much time to review - it's not exactly clear I'm going to waste $70 on NOTHING! How exactly am I supposed to know this? Maybe if I was met with a half ounce of decency it wouldn't have bothered me much, but when you laugh in my face about something I was told by another store, it feels pretty offensive. Unless you like being talked-down to, I highly recommend going somewhere else or even just buying your phone online! read more

I purchased a new OnePlus 8T at this location after doing what I thought was a good amount of research. I was reassured throughout the entire purchasing process that I could return everything within 2 weeks if I didn't like things (never mentioning a restocking fee). The phone unfortunately didn't meet my expectations at all (the camera was poor quality, the face unlock didn't work half the time, etc). I had gone to another TMobile store to return it, but was told if I went back to the original store, they could wave the restocking fee. I went back here to return, and when I initially mentioned this, the manager laughed in my face and told me that it was impossible to wave the fee, and that the other store probably just didn't want to restock the phone. I mentioned that I didn't know about the restocking fee, having never had to return a phone. I was told that info was on the receipt, which ok, but if it was never mentioned, I'm handed/signing a ton of terms & conditions without much time to review - it's not exactly clear I'm going to waste $70 on NOTHING! How exactly am I supposed to know this? Maybe if I was met with a half ounce of decency it wouldn't have bothered me much, but when you laugh in my face about something I was told by another store, it feels pretty offensive. Unless you like being talked-down to, I highly recommend going somewhere else or even just buying your phone online! read more

I purchased a new OnePlus 8T at this location after doing what I thought was a good amount of research. I was reassured throughout the entire purchasing process that I could return everything within 2 weeks if I didn't like things (never mentioning a restocking fee). The phone unfortunately didn't meet my expectations at all (the camera was poor quality, the face unlock didn't work half the time, etc). I had gone to another TMobile store to return it, but was told if I went back to the original store, they could wave the restocking fee. I went back here to return, and when I initially mentioned this, the manager laughed in my face and told me that it was impossible to wave the fee, and that the other store probably just didn't want to restock the phone. I mentioned that I didn't know about the restocking fee, having never had to return a phone. I was told that info was on the receipt, which ok, but if it was never mentioned, I'm handed/signing a ton of terms & conditions without much time to review - it's not exactly clear I'm going to waste $70 on NOTHING! How exactly am I supposed to know this? Maybe if I was met with a half ounce of decency it wouldn't have bothered me much, but when you laugh in my face about something I was told by another store, it feels pretty offensive. Unless you like being talked-down to, I highly recommend going somewhere else or even just buying your phone online! read more

#tmoblelies Get your phone and plan with another company. Dont use T-Mobile. At this point any good that T-Mobile was is overridden by the fact I was lied to at the time I purchased my new phones. I was told I qualified for a buy one get one free deal on new phones. I was told 5 MONTHS LATER that I didn't qualify for that deal. At this point I am past any chance of getting out of this deal with out an excessive amount of time and money. #tmobilelies. read more

The service they have is the best i appreciate the help they give us except for the long wait but is it worth waiting for. We get the best deal Thank you and Keep up the good work u all read more

Great crew, and beyond helpful.. Thanks again guys for the help.. always a great visit for shopping or technical help read more