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    T-Mobile Experience Store

    2.6 (42 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 8:00 pm

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    No joke one of the best customer service experiences I've ever had. He was patient and very helpful.

    Had a great experience with Byron Howell over at this store. No joke one of the best customer service experiences I've ever had. He was patient and very helpful. He made my switch from a different cellphone provider quick, easy and stress free. Thank you again Byron!

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    4 months ago

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    3 months ago

    They have very slow service. I waited close to 45 minutes for help. Many other customers, that were in line for help, left the store.

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    4 months ago

    It has a bad service, it has people there waiting, they spend it talking to customers, they don't solve anything quickly

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    5 months ago

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    1 year ago

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    1 year ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    T-Mobile

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    7 years ago

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    13 years ago

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    9 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    14 years ago

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    10 years ago

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    11 years ago

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    8 years ago

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    11 years ago

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    8 years ago

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    6 years ago

    Fede handled a customer well today who was not wearing a mask. He's an example of keeping us all healthy. Thanks Fede!!!!

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    8 years ago

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    13 years ago

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    15 years ago

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    11 years ago

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    12 years ago

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    15 years ago

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    13 years ago

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    13 years ago

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    8 years ago

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    14 years ago

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    15 years ago

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    8 years ago

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    10 years ago

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    11 years ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    I was disappointed that Byron's superior service was not duplicated over the phone.

    Mentioned in 2 reviews

    Read more highlights

    Verify this business for free

    People searched for Mobile Phones 971 times last month within 15 miles of this business.

    Verify this business

    T-Mobile

    T-Mobile

    (30 reviews)

    Brighton

    Question: When is an appointment *not* an appointment?…read moreAnswer: At T-Mobile I've been a Sprint/T-Mobile customer for a while now. I've never had particularly good signal strength at home but it was pretty good with either WiFi calling or with a WiFi signal booster. I've literally spent hours with "troubleshooting" - very basic stuff. Software update, new SIM cards, network updates, setting changes, turning the phone off with the sim card removed etc. All a waste of time. Nothing has really worked except for calling over WiFi or the signal booster. Now the signal boosters have been discontinued. My calls are terrible. I don't even care about data but need a decent signal to make the phone(s) usable. 5G or LTE - doesn't matter as I've got great WiFi speed at home. After having promise after promise of having improved service being broken I called again last week. I explained to them the prior failed attempts and informed them that I didn't want to waste any more time in the basic troubleshooting with yet another representative and they suggested that an in store appointment would be appropriate. We came to an agreed upon date and time. They set the appointment up. I received two separate confirmations of said appointment time and location. I drive to the store at the appointed time and they tell me that THEY DO NOT HAVE ME AS HAVING AN APPOINTMENT. They then inform me that I'll have to wait 20-30 minutes for service. At this point I am livid. I showed them the confirmation texts. No matter. This is an extraordinarily poor showing in my opinion. I make appointments in order to avoid waiting around in phone stores. I try and respect other people's time. It's literally one thing that you cannot buy. Clearly respect for their customers is not a priority here.

    There are 3 guys that work the evening shift and they are awesome! super helpful, friend,u and have…read moregreat sense of humors! Hooked the hubby and I up with a good deal on iPhone 11's and when I got mine stolen after two weeks or so they helped us make a claim to get it replaced via our ins. 100 stars! The Prince Of Darkness

    Go Mobile

    Go Mobile

    (4 reviews)

    Hillman City

    My dad purchased a "new" phone from here for my grandpa to use. Since the first day we bought it,…read morewe've had to try and fix this phone every single day as it'd simply stop working at times. After attempting to fix this seemingly unfixable phone for a couple weeks, we bring it back to the store to fix it or get a refund. The couple that owns this store tells us there's water damage in the phone and refuses to give us a refund or help us. So you're telling me this phone that you claim to be brand new, that has been broken since the second we bought it, is due to US damaging it??? First of all, we not only deserve a full refund, but some compensation for wasting our time for having to constantly come into this store when they should be selling products AS ADVERTISED in the first place! And second of all, when this problem arises, they want to accuse MY GRANDPA of breaking their faulty product?? During a pandemic??? After my dad posts in a Vietnamese forum on facebook as this store is owned by a Vietnamese couple, we come to find out that MULTIPLE customers have been through the exact same situation as us. All in all, DO NOT GIVE YOUR HARD EARNED MONEY TO THESE SHADY SCAMMERS WHO SELL BROKEN PHONES, TAKE YOUR MONEY, AND ACCUSE OLD PEOPLE OF LYING!! ps. Their supposed brand new phone came in a different box and they offer you $5 to give the box back (I assume so they can continue to scam others)

    Not a good place to do business at. My relatives have been doing business here and the service was…read morevery poor.

    T-Mobile Experience Store - mobilephones - Updated May 2026

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