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    T-Mobile Experience Store

    2.3 (75 reviews)
    PriceyMobile Phones
    Closed 10:00 am - 8:00 pm

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    5 months ago

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    13 years ago

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    6 years ago

    The reps in the store today were so unfriendly and unhelpful that I walked out, headed to at&t July 11, 2020. Yes, I had on my mask.

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    9 years ago

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    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

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    Verify this business for free

    People searched for Mobile Phones 1,003 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.5(100 reviews)
    0.4 mi
    $$$

    No, no, nod - do not go to this Verison!!…read more I've had Verizon for over 10 years. Boyfriend went to this verizon so as to transfer one of our lines, his line to his own account. I am currently in California on business. This was my BF's 2nd visit to a verizon, the first one earlier that day had system issues (2+ hrs). Upon entering ETHAN sizes him up, starts berating him for his look, his shoes looking dirty etc. AND, that his Louie Vuitton cost more than his complete attire!! WTH?? First, UNPROFESSIONAL, second, now a days looking thrifty is the style and is not so cheap as he stereotyped - idiot. Also, to continue to 'harass' him after he stated he was there to conduct business. I say, FIRE the idjit before you lose more business!! Minus 5 stars, but it wont let me post unless I at least put 1 star...

    10/4/24 Needs training and how to deal with/cusomers his…read morename is - Ernest - Redmond So, I Paid 100, And asked the rep why no receipt and he was w/customer. I waited and then machine closed transaction, he then said what's up. We aren't friends and I told him it should be can I help you and that my Bday was coming up and that he should speak to customers a bit more courteously and that if we were friends I'd put him in a headlock. Not threatening just real familiar like he was speaking to me. He asked for my phone number and I started giving it to him and he starts to repeat back and I asked him not to say number aloud he then said I could type it so I did. He then got upset and walked off w/out completing transaction. Another employee Jay tried to retrieve and was unable to print receipt so he to provided a snippet. Went online thru it kept looping and saying unresponsive, not showing payment.

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    Verizon
    Verizon - Matthew is so smart and really does a great job! Friendly and great customer service!

    Matthew is so smart and really does a great job! Friendly and great customer service!

    Verizon

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    One Hour Device Repair - Redmond

    One Hour Device Repair - Redmond

    4.2(274 reviews)
    0.3 mi
    8 years in business
    Family-owned & operated

    Quick and efficient service without an appointment. He replaced a cracked camera lens and screen…read moreprotector on an iPhone 13 for a reasonable price... within an hour as promised.

    Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on…read moreconcrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead.

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    One Hour Device Repair - Redmond
    One Hour Device Repair - Redmond
    One Hour Device Repair - Redmond

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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