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T-Mobile Experience Store

3.0 (8 reviews)
PriceyMobile Phones
Open • 10:00 am - 8:00 pm

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Verizon

Verizon

(21 reviews)

$$

Subject: Poor Customer Service Experience at Parkside Location…read more If I could give this experience negative stars, I would. I recently worked with Justin M. at the Countryside Mall Verizon through a third-party. Justin's system wasn't working, and he told me I could visit any Verizon store to complete my iPhone 13 trade-in. I followed his instructions and went to the Parkside location, where I was initially greeted kindly by a representative named Anthony. However, during our conversation, another employee named Chris rudely interrupted and asked what I was there for. When I explained, he immediately told me he couldn't help because I worked through a third-party, and that I'd need to go elsewhere. I later called two other Verizon locations and spoke to two different representatives -- both confirmed that any Verizon store should be able to process a trade-in, regardless of third-party involvement. This interaction was not only unhelpful but also disrespectful. What should have been a simple 5-minute trade-in turned into a frustrating 2-hour ordeal. Thankfully, I eventually spoke with Savannah at the 8700 Fourth St N, Saint Petersburg, FL 33702 location, who provided outstanding service. She went above and beyond by calling both Countryside Mall and the Parkside store on my behalf. While she tried to resolve the issue professionally, Chris continued to make excuses and showed no accountability for his behavior. Chris was unapologetic and indifferent to the inconvenience he caused. I can only hope Verizon takes this feedback seriously and ensures that representatives like Savannah are recognized for their excellence -- and that others receive proper training in customer service and professionalism.

Love this Verizon store always helped me when I needed upgrades to my phone and they have good…read moredeals on phones and accessories. Don't be scared of these other reviews. This is the best location.

T-Mobile Experience Store - mobilephones - Updated May 2026

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