It usually a fan of non-corporate / authorized retailer stores, because I'll be honest and I knew…read moresomeone that owns a very big chain and they make a lot of money by spiffing their sales reps to hit sales numbers. That's not a stab, that's business; car dealers wait and stalk for you as well. So, with that being said, I typically prefer to go to the corporate AT&T store where I know they don't make commissions, etc. Really have to say these guys are actually decent hard working guys (and girl). I've come in quite a few time: check my account, replacement pairs, accessories that I needed before Amazon could get to me, a charger for my Mom last minute...you get the idea. Every time I've needed something, they either helped direct me to the best, and ironically one of the most reasonably priced, item they had. The last time I went in they said that for this one specific usb to micro usb connector that Publix in the same plaza had it for half the price, so I should go there and check. That's pretty darn cool by my standards. DO NOT GO NEAR THAT STORE AROUND 4 PM!! Lake Nona Middle School lets out about that time and the parents use the shopping center parking lot to pick up kids that are supposed to be walking home. I have 3 kids and I'm telling you its a zoo. Any other time, good as good, but avoid 3:45-4:5 ish if you can. ATT Store can't control that, but you can avoid the time. Hope that helps someone from a total anxiety attack like I had first time!

Went to a ATT store 1.5hours away to replace the ATT shield on iPhone (under lifetime warranty)…read more Didn't notice until I got home that the ATT person put the shield too low on the phone (didn't use the plastic cover to put it on). Top of phone not protected. Called this store and told them the situation and they initially told me I had to take it back to the original store. After I told them it was 1.5 hours away, they asked if I could hold to see if they could replace the shield for me. They told me that they would "take care of me." Just try to get to the store 30 minutes prior to closing. I went to the store, and everything seemed to be going well. Then he asked me to pay for the shield. I told him that since an ATT person damaged the shield, I shouldn't have to pay. He said he would "take care of it' if one of his employees did the damage. I told him that even though he isn't a corporate store that an ATT employee damaged the shield and I should not have to pay twice for an issue that ATT created. This would not have been something I put a negative review on if they just told me when I called that they would replace the shield but I would have to pay again. It seems pretty obvious to me that I could just buy a new one at any store. The person i dealt with first said he was the manager. Later he stated he was the general manager. This warranty item was $10 plus tax. When I asked him if it was worth losing a customer of over 30 years. He simply said "goodbye." Not something I would expect from the General Manager.

How Verizon does Billing is extremely confusing but the staff at this store go above and beyond to…read moreexplain everything. I couldn't get anything accomplished over the phone or threw text but I was always in good hands at this store. I highly encourage visiting in person and at this store. The sales guy was great but the one that helped me the most was the women that assisted in the bill. Thank you!

Came in with a plan to upgrade to another Samsung phone and Jose took 2.5 hrs to get me not only a…read morenew iPhone 16, but a apple watch and lowered my bill .Since it took so long we had the pleasure of also hanging out with his co workers. I love this store and how everyone is always so nice and helpful. I will be back!

Overall so-so experience…read more.. Came by with my iPad off for repair and planned to wait for it. They messed up the first screen they attempted to use to make the repair and then offered to replace with a white screen instead of the black screen it should have had. While making that repair, they broke the home screen button which had to be ordered. Because the home screen button was broken, I no longer have touch id (apparently that is linked to the motherboard and can't be replaced with a new button). I ended up wasting 1.5 hours waiting on the repair that was unable to be completed that day. To get all of the repairs complete took 5 days. The iPad was repaired and works fine now (besides touch ID). It just wasn't as smooth of a process as I would have expected. I would recommend dropping the device off and not waiting.

Worst experience ever.. company does not stand by warranty. Lies and says the internals of the…read morephone are damaged when you try to get warranty items replaced. Owner is rude, insulting and completely lacks customer service skills. They prey on customers that they think do not have voice. She leaves her employees to deal with unsatisfied customer.. You can call in future complaints +1 (917) 969-7840 here

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

Don't go here they are R*CIST and will scam you and intentionally do things to your items to over…read morecharge you won't do the services will lie about it. This place is illegal

I went to a t & t today with a broken phone and wanted solutions. I waited for about 20 mins before…read moremy name was called. This place was set up like the apple store that has a tv of your name and what order you will be called. There are also tables you can sit and charge your phone at while waiting. To say the least I was impressed by our comforting wait. I was help by Luis who went over many options for us which included changing my plan. I never even listed to the sales guy trying to sell me on a plan that got rid of my unlimited data but given the circumstances with my phone bill (large calling minutes, hot spot device, and paying an insane amount a month etc) he made me understand why I would be saving over $150 a month on my bill and would benefit from switching. Luis was so ridiculously patient as I had to call and explain these changes to my sister than mother (since they are also on my plan and it would affect them) All in all I had a great experience there and felt bad for making Luis wait for our decision but he was so pleasant about it. Only reason I gave 4 stars rather than 5 is because he estimated that the phone would ship to my house in a week and I got an email later that night saying it would be a month which is kind of a bummer but I'm not that mad about it, iPhone 6 pluses are a hot commodity these days.

Samuel went out of his way to help me and my family. Communication was wonderful and went through…read moreall the details in a professional way.

I got two iPhone 7's today and the staff was amazing! Very friendly, helpful, and got me the best…read moredeals available. They went above and beyond with helping me transfer apps/preferences, and getting everything setup. Highly recommend!

I will say the staff is very friendly. However, they care more about making a profit than fully…read moreexplaining in detail the charges or warranty details. Too pushy when trying to sell items to where I would agree just to get them to leave me alone AND THEN the screen protector they sold me cracked in only FIVE days. I was very adamant on the fact that I did not want a screen protector as I just get them in bulk from Amazon since I go through them so fast. To which the employee's argument was their $40 protector will not crack like the cheaper Amazon ones, and if it does no problem theirs are under warranty. After the $40 screen protector cracked in less than a week, I went in to get it replaced and they said okay yea it is under warranty so when you buy another one, you get the next one 50% off. LIKE why didn't you explain the details of the warranty before I purchased. "Under warranty" i'm assuming you're replacing for free next time. After being sold my phone where they failed to mention all the additional charges getting added to my account, I decided not to go into that store anymore. If I have any questions or needs for Verizon I call the location in Melbourne and speak to Nick Yates. He is FANTASTIC. Told me in detail all the charges that come with a new device and more. And guess what I still ended up buying additional items BUT I knew EXACTLY how much they cost and what my bill was going to look like going forward. I has zero questions after and guess what, when my bill came the next month it was EXACTLY how much Nick told me. I understand people working on commissions or sales but to not fully disclose the amount of money I would be charged is ridiculous. DO NOT go to this store. I recommend calling the Melbourne location and asking specifically for Nick Yates if you want an actual honest, caring employee to help you purchase these very expensive devices

This man is absolutely incredible! In addition to being…read moremobile, he is also quick! Last night, my screen went completely blank, and I was at a loss for what to do. I was shocked when Cellupart, whom I found on Google, came to my place of employment and fixed my phone in 15 to 20 minutes. He also fixed the charging port on my iPhone 13 Pro max, which I've owned for years. I'm very grateful that I found him because other companies quoted 2x times more $$

Terrible service! Grease fingers left his print on the inside of the glass he replaces & over…read morecharged me to never answer back to fix it.

Fast. Reliable. Honest. Cheap…read more What more can you ask for? I dropped and shattered my iPhone 7 plus screen and found this place on a quick google search. They were very quick to respond to my inquiry and even quicker in getting it fixed. All for a great price.

Do not come here for any sort of custom PC repair I went there to get a diagnostic for my build as…read moreit was not working properly it was $75 for the diagnostic. They notified me four days later that it was a problem with the motherboard. Even though the CPU debugging light was on. They try having me pay $600 for them to repair the motherboard. Not even replace it. they were going to actually mess with the motherboard. And the math wasn't really making sense. My motherboard is just under $230. I did not proceed with them with my build and when I got my build back, it was missing screws throughout. I'll recommend before proceeding with them with repairs if you still have warranty under any of your components, go through the manufacturer use your warranty To get the component replaced