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Independence, MO

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T-Mobile Experience Store

2.8 (4 reviews)
Closed • 10:00 am - 8:00 pm

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AT&T Store

AT&T Store

2.2(16 reviews)
0.9 mi
•$$$$

Following my trail of buying my mom a new Go-Phone, brought me to this AT and T, after finally…read morepurchasing a phone at Wal-Mart. I have T-Mobile, and have had them for years. AT and T's Go-phones, (except for their $$$ iphones) are often older models, and sometimes the employees are blank on information. We purchased a smart phone-(3g, not the greatest camera. -"Avail" model.) It is similar to the first Mytouch. Wal-Mart said we were grandfathered in on the cost for the phone, nothing changed. It was only $59.99. Makes texting, calling, and adding to the contacts, easy. Wal-mart sent us to AT and T to trasnfer the account. I took my mom to AT and T with the phone, to transfer her information, and 7 contacts. The employee gladly transferred the account and 7 contacts. They went through how to use the phone so fast, even I hardly caught it. I drilled them on the data cost. ($10 extra per month, payable whenever, which I didn't get for the phone yet.) I was told I can go in and pay it, and then it will start. There is no extra charges cause I didn't get data on it. To upload pictures, you use the USB hub and a laptop. I was pleased with the service at this AT and t, but please slow down on the phone demo, so I can properly explain it later,

Painfully frustrating, regretable, and time-consuming. Can't get retirement discount resolved! It…read moretook 3 days to get phone numbers ported to ATT wireless and a week for ATT Internet Air. Dispite 20+ hours on phone/hold, still can't get my retirement discount added and incorrect charges removed. AI keeps transferring to a regular service agent who can't help even when they transfer me to Concessions Group or Executive Customer Care. Discount code combined current company with ATT name so of course no links AI throws at me work. I guess I need to go to a competitor just to get the price my services would be with my retired manager discount.

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T-Mobile Experience Store - mobilephones - Updated October 2026

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