Firstly, SHOUTOUT DEMARCO!!! He helped us by telling us exactly what to do with our new phones, and…read morewas LEAGUES above the Lexington service.

You will have better service calling Verizon customer service rather than going into this store…read more There was a guy that "assisted" me with poor service as he walked away with the nastiest attitude telling me to call *611. Olympia was not empathetic at all after sending me home with the wrong internet box which I was charged for and false advertising, no accountability at all. I also didn't receive no refund from the store as far as the return fee. Will not be returning here for service again! A sincere apology for the service and the fees would have went a long way.

So appreciative of all of the sales reps here. I was in the store for two hours while switching…read morecell phones. iPhone requires an hour delay before deactivation, so the first little bit was spent waiting out that count down. The second hour was spent transferring information from the older phone to the new one Though I was working with one particular sales rep, all of them were engaging in conversation during my wait and quick to answer any and all questions I had regarding the transfer process, even to go so far as to offer coffee or water. While waiting I also observed them serving a number of other customers. Each time the sales representatives were always attentive to the customers needs, addressed their needs quickly and then moved on to the next customer. Additionally it appears these employees have the utmost respect for each other and it was reflected in how cohesively they worked as a team.

Jennifer at the Harbison location is amazing. I converted from Samsung to iPhone for the first…read moretime. Jennifer took the time to answer all my questions and educate me on the features of each phone to help me decide the best one for my needs. I never felt pressured and she easily set up my new phone for me.

I was already not happy about AT&T because of their pricing and bait and switch, but went to the…read morestore on Harbison because my wife and I need new phones. A rep finally approached me and asked my name and phone number for a list. I told him that I didn't want to give my phone number, but just had a few general questions. He said that if I wouldn't provide my number I would not be waited on and turned and walked away. We went straight to Best Buy, bought two phones and had them transfer the data, and will select and move my service in the next few days. Next up is switching my internet service away from AT&T.

Long story but I canceled AT&T and went to Verizon because of coverage issues where I work. ATT…read moredidn't cancel my IPad. I fought with them 3 months. The store employees helped me out. Large corporations are going to foreign companies for phone support as everyone knows. It's very frustrating. The lack of communication is horrible. Kenneth at this store pulled me through. Thanks. Even though the company is a sell out.

TLDR - If there is an after sale issue, they're rude and they don't honor their printed warranty…read more Let me preface this with I've had most iPhones since the iPhone 4. Between myself and my family, we've probably had around 20 iPhones over the years so we're well versed in the normal wear and tear the factory iPhone can handle and we've never had any sort of cracked screen or anything that would not us to trade in for full trade-in value when upgrading. So that changed this weekend and my wife was in a car accident and in the process, her phone hit screen first on the asphalt and completely shattered. We obviously had to get it replaced so I checked around pricing and reviews. Based on everything I saw, Mr Fix was a great choice for the repair although a little pricier than the other local repair options . I went up to the kiosk on a Sunday afternoon and the technician wasn't very busy and he was courteous while helping me pick out the upgraded screen. He said he'd have it completed in about 35 to 45 minutes and I'd have it before the mall closes. Perfect! All of that happened and I paid in full he had me take a picture of the 60-day warranty for faulty or defective products. Screen was working great! Fast forward to Wednesday. My wife, as she does daily, put her phone in her purse/backpack. She got in the car and put her lil backpack(it's a mini Wolfpak if you know what that is)in the floorboard and we drove to a friends house. When we arrived, she pulled her phone out and there was a bright green line horizontally up the right side of the screen. Everything I read since I was there for the entire ride I know there was no drop or knocks, is it's likely either a loose connection or a faulty screen. This happened after the mall closed so we took it back to the kiosk the following day, four days after the install. I walked up while the same tech was finishing with a customer so I waited my turn. When i went to talk to him he immediately recognized me but when i went to show him my wife's phone, he immediately changed face. Went straight to saying we must have dropped it without even holding the phone or getting close enough to notice any damage(which there is none). There was even a brand new screen protector I put on right after the install and it is still in perfect condition as I'm trying to show him the phone. He insisted on not honoring the warranty so I had no choice but to leave. We went straight to another local business that does the same repairs and the techs there bit agreed after looking at the phone that it was a faulty screen. I'm filing a dispute with my CC company but I'd like others to know that this isn't the best option in the area. You'll overpay for the product and service and if there is any issue, you will be brushed off and not given the time of day.

I had a broken iPhone repair that needed to be fixed quickly. I took it to the repair kiosk in…read moreColumbiana Mall and Mr. Fix replaced the screen within an hour. When I got home later that day I noticed a potential issue wrt an apparently defective portion of the screen. I took it back to the repair facility and was told that it was a problem with my silicone phone case. I swapped the case and used the phone for the next six weeks. Then the new screen physically fell out of the phone so I took it back once again. He continued to blame the case and told me that the case forced the screen away from the phone body. I disagree and cannot see how that was really possible. About six hours later, half of my new screen developed jumping vertical stripes. The repair facility told me that he would need to replace the screen again and would charge me full price because he said that I must have dropped the phone. It was working fine 15 minutes prior to that and stayed in my pants pocket. No phone drop had occurred. When the phone was opened for the replacement screen installation, two brackets designed to hold the phone components were missing even though the screws were still in place. He did not honor the warranty and I refused to let him replace the screen at full price for the second time. I located an alternate repair site nearby and they replaced the screen quickly and at a cost of approximately 25% less. In summary, high price, improper repair method, and refusal to honor his warranty indicates improper repairs as well as very poor customer service. I cannot recommend this individual for any important repair.