I was already not happy about AT&T because of their pricing and bait and switch, but went to the store on Harbison because my wife and I need new phones. A rep finally approached me and asked my name and phone number for a list. I told him that I didn't want to give my phone number, but just had a few general questions. He said that if I wouldn't provide my number I would not be waited on and turned and walked away. We went straight to Best Buy, bought two phones and had them transfer the data, and will select and move my service in the next few days. Next up is switching my internet service away from AT&T. read more

Long story but I canceled AT&T and went to Verizon because of coverage issues where I work. ATT didn't cancel my IPad. I fought with them 3 months. The store employees helped me out. Large corporations are going to foreign companies for phone support as everyone knows. It's very frustrating. The lack of communication is horrible. Kenneth at this store pulled me through. Thanks. Even though the company is a sell out. read more

I would highly recommend anyone needing help NOT to use this store. This store is understaffed as well as the staff they do have being incompetent. On a recent visit I waited over 40 minutes to be seen by an associate. Once I was finally seen by an associate, he (and I will not name him specifically out of the goodness of my heart) proceeded to tell me I was not eligible for an upgrade. When confronted with the fact that I showed him I was by both verifying on my account (app) as well as emails sent to me from AT&T, his only answer was and I quote "Well it's not on my computer." So in a nutshell questioning my integrity, even when presented with the facts. To cap everything off, when asked to speak to his manager, he went back and proceeded to return and tell me his manager was on lunch and that I'd have to wait 50 minutes until his manager was done with lunch. Being a manager myself, it is Management 101 that you are ALWAYS available for your customers. This proved beyond the shadow of a doubt the incompetence and ineptitude of the entire staff there. This was clearly an attempt for them to get additional money (a whopping $120) prior to giving me the deal that I am/was eligible for. Or delaying me upgrading until after the deal has ended in order to once again get more money out of my pocket. I will end this review by once again stating that if you need anything, do not use this store and if you can, do not use AT&T. read more

Poor customer service. My son and I came into the store looking for an upgrade. I've been an AT&T customer for 20 years. The gentlemen named Kyle was rude . How in the world can you treat somebody like that and still have a job. That store has changed so much. The customer service does not exist. . read more

Went in to upgrade phone. Waited 45 min as three other customers were ahead of me. Salesman comes over and tells me I can get a better deal online. Done. Went online and ordered. Why have all these stores then if the prices online are better than what is offered in the store! read more

I just about had enough with AT&T when Eric, the manager at the store, stepped in and finally successfully transferred an additional account from another service provider seamlessly and with a great attitude. read more

Yeah waited over an hour to buy a new phone. Meanwhile other people coming in were getting helped with buying a phone case while I continued to just sit there. Wanted to buy the iPhone 12 Pro Max. Have fun with your overpriced phone case sale. And the manager I guess didn't realize when I heard him tell the girl with glasses to help the lady before helping me even though I was there waiting 45 min before her. read more

My wife and I needed new iPhones, so we went to this store on A Friday morning. We walked in the store and immediately a customer service representative came right up to us to help us. Her name is Rebecca and she was fantastic! She converted our old 6 series phone to the mini 13 and answered all our questions while being very polite. It took about 2 hours. I didn't see anyone wait more than 15 minutes. read more

I guess at this location they are only interested on making a sale and NOT in providing customer service. Avoid this place if you can. I wanted to do a few things with my accounts. Mind you I pay AT&T about $400 a month for all the services I get from them... except customer service at this location. The person that talked to me with a cigarette in his hand was polite and "helpful" telling me they could not do what I wanted at the store and I needed to call the 611 number. Apparently going out for a smoke is more important than really helping a client. read more

Went in today to talk about pre-ordering the new iPhone T. definitely did not seem interested in helping me. Told me our trade-ins were only worth $300 when clearly it shows online they are worth $800 when I showed him that he could have cared less and it seemed he would have rather me just go online and order it than him having to help me. Absolutely night and day experience from ordering my mom's new phone online last month I would deal with that representative 1 million times over before ever stepping foot in the store. Terrible customer service. read more

TERRIBLE!!!! I went to this store to get some info. pertaining to my elderly father's service. I just wanted to get a phone number so I could report something that occurred at another store. Arrived around 5:10 p.m. Young lady put my name into the roster. The chubby African American male asked if my name had been placed on the roster, and I stated yes; he continued to peck on the desktop computer. Five minutes later 3 ladies walked in. The chubby guy began assisting the ladies that came in the store, and the light-skinned African American female just stood there. The tall African American guy came from the back of the store and also began talking to the 3 women who came in. They did not sign them in but they received service by a group of employees (1light skinned African American female & 2 African American males). In between helping the 3 ladies that came in after me, they were conversating & laughing. So I walked over & requested the name of the regional manager & the tall African American male refused to give it to because he could assist me. I knew he was going to take me info. & not assist me. By that time I was angry & an unprofessional person had the audacity to tell me to calm down or leave. Now, who would be calm when watched others come in and receive service while no bother to help me. Mind you, I watched them talk for about 10 minutes & help people who came in after me. They didn't even have the decency to go to back & goof off. If I was a WHITE customer, they would be falling over each other to help me and suspect because I'm African American woman, I don't get the same level of customer service as those who look different from & they didn't have any problem talking to me like I was a piece of trash. The chubby African American male sarcastically stated: "have a nice day". And gave him a few choice words. The level of professionalism is absent from this company. First, my father's payment was stolen in another store & now this! Just a bunch of shucking & jiving going on in at&t. read more

Horrible Horrible Horrible ! I came in at 7:45 today . I was adding a line to my existing service . There were 3 associates on the floor . 1 person ahead of me ... as i wait , a white lady comes in , the 3rd associate that told me to wait , RAN outside and told her How can i help you , and proceeded to assist her ... i been here 30 min and still nothing The employees here as so laid back . There is no sense of urgency!! And I feel that i was skipped because i am a African American . I am not one of those " everything is about race " people , but they clearly didn't value my time !!!! read more

They kind of make me feel like I'm a burden for asking them questions. Then when I get home and call AT&T mobile I get a completely different answer. I like my AT&T service I don't like this store. read more

Tried to call this store about a problem, never got anyone to come to the phone. several tries over seven days. I done with them!!!