Five stars for Monty, Doug, Julius, and Justin! The management and team here are absolutely amazing…read morepeople. I had water damage on my phone, and they went above and beyond to help me through the entire replacement process. They are incredibly helpful, professional, and made a stressful situation so much easier. I highly recommend this store and this fantastic team!

Verizon West Long Branch, NJ: Outstanding Service That Saved…read morethe Day! Carol at the Verizon store in West Long Branch, NJ, was terrific--quick, smart, and knowledgeable. Her focus, and expertise, and her smile were super helpful on a not so great day when I was dealing with a broken phone. She thoroughly reviewed my plan, found multiple ways to save me money, and guided me smoothly through the frustrating process of replacing my broken phone. Later that day, I returned to activate an older phone temporarily while waiting for the new one. Five Verizon tech support reps over the phone over two days had already said it couldn't be done and told me to wait five more days without service. That's when the smart and handsome white linebacker dude (whose name I wish I had) stepped in. Strong, and determined, he tried five different approaches, refused to give up, and successfully set up my e-SIM card. I was able to install it at home after tweaking my broken screen -- it worked perfectly!! Cool Carol and this dedicated colleague didn't just provide good service, it was GREAT service! "THE DUDE" , well he went above and beyond to help someone in a real bind. It's the kind of effort that makes you proud of people who truly care about doing their job well. Great team, great experience. Thank you both!

I was referred by a friend to check this place out. I was looking for a new phone, Fima had shown…read moreme all the options and we had picked a perfect replacement. He was very helpful, he even switched me from my previous provider and had suggested me a much better plan for my phone. Overall my experience at Even wireless was really good and i am glad my friend had referred me to Even Wireless. I have already suggested a couple of my friends to go there and check this place out. A friend of my had his screen broken and Fima took care of it right away!

I visited this store a few days ago and I am absolutely happy I came exact there! My screen was…read morefixed at affordable price and I also got a new iPhone 7 case with great discount. The guy answered all my questions professionally. Highly recommended place.

I had a great experience. Everyone was very nice, patient, and took their time helping me. They…read moreanswered all of my questions, explained everything clearly, and made sure my problem was completely resolved before I left. They really went the extra mile to help, and I really appreciate the excellent customer service.

I would give them a -10 if I could. First, let me say that there are 2 type of Verizon stores. The…read morefirst is Verizon Corporate. The second is Authorized Retailers. The store being reviewed here is the second type. I would recommend not doing business with this store. I'll tell you what happened to me, and you can decide if this store is ripping people off. I lost my phone and bought a similar replacement, but it did not include a sim card. I called Verizon support for help. They said I could go to a corporate store nearby, and get a sim card for free, or I could go to another closer store and get it for around $10. Pressed for time, I decided to go to the closer store and just pay the $10. When I got there, I told the person helping me I needed a sim card and showed him the phone. He told me the sim card would be $10, plus $40 for activation. I asked him if I could just take the sim card, go home and put it in (which anyone can do in about 2 minutes), could I activate it from my online account? He said no. I asked him if I went to the Corporate store and got the sim card for free, would they still charge me $40 for activation? He said yes, I have to pay $40 for activation no matter what I do. I said OK, well do it, and paid $53 on a credit card. I went home and did an online inquiry about this. The answer was - if its adding a replacement phone on an existing line, no activation is needed, just put the sim card in the phone and you are good to go. I called Verizon support and they told me the same thing. When I told them what happened, they said they could not refund the credit card, but would deduct the $40 from my next bill. A short time later, I was reviewing my emails, and saw the receipt from the Verizon store. Here is what the $39.99 line item description said: "OTFENS000031 Set Up and Go Service Smartphone 1 $39.99 $39.99". OK, not "Activation". It appears they are charging $39.99 for putting the sim card in the phone, and telling people it's "Activation". Like I said, anyone can put the sim card in a couple of minutes. My 3 year old granddaughter could probably do it with a little help.

The associate John offered a stellar customer service. The…read moreclean and bright store offers a pleasant experience. It was easy and free to park.

Called up yesterday to see if i could return something to this location. Calvin told me i could go…read moreto the corporate location in Mercer mall they take everything back. After going there and being turned away, I called back and lucky me Calvin answered he phone again. He said he spoke to his boss after we hung up and was told they wouldn't take back the item I had purchased and that I had to go back to the original wireless Verizon store I had purchased it from and that it's "not his fault I shop far away." You're kidding me right? The point is not to send your customers on a goose chase to different Verizon stores when you should have your facts straight in the first place. Oh and maybe own up to your mistakes and go to a Customer Service 101 class before demeaning your customers ? Never shopping here ever!!!

I went to this Verizon store the day that I had a local move, as my husband and I were fed up with…read moreXfinity's sudden increase in price and terrible customer service (they weren't available to install internet at our new place for another 6 days!). First off, I can see why Daiquan got so many personal mentions on Google- he really is so friendly, knowledgeable, and professional! I wish all Verizon customer representatives were like Daiquan over the phone too. Because the previous homeowner also had Fios, I was able to leave that day with a router and self-install it that evening. I was in and out within an hour, even with Daiquan helping out 3 other customers while I was there filling out information on my phone.

Leon and Elton were very helpful. I had questions about possibly purchasing/installing Fios…read moreinternet and they knew the answers from pricing to the technical aspects of the equipment and installation. Even explained the process if the fiber cable isn't connected to the house. No pressure in purchasing service immediately. I would recommend this store if you are considering Fios.

Terrible place to get your phone fixed. Went in with a cracked screen and left with a phone that…read morenever worked properly. Phone would just shut off for no reason and take up to 10 minutes to turn back on. They use the cheapest quality possible. Asked for a refund and they declined. Go somewhere else.

Very pleased with the service overall. Brought them my iPhone 6 for screen and battery replacement…read more I showed up 20 minutes before they closed for the night and they stayed 20 minutes after closing time to get my phone back to me same day. In addition, they did all this at "on sale" prices (photo of sale prices below). Highly Recommended Phone Repair Service! Bridgewater commons location