I visited this location 3 times, trying to figure out the best course of action for a broken phone.They we're especially patient, helpful, and knowledgeable, not to mention fabulous personalities. I was frustrated and they were there to help and guide me back to being reconnected with the world again. read more

Words cannot express how much I can't stand this T-Mobile location. I've gone twice; the second time against my better judgement but I was like naw it'll be okay. First time I brought a new unlocked phone from target to add to my plan. After an hour and a half the employee "couldn't" get the physical sim or esim to "work" and told me to return it to target and buy it from them instead. He also pushed his music onto me; asking what streaming music service I use and asked me to look up his single. He was also browsing Facebook "dupont singles club" while "waiting" on whatever he was "trying" to get the phone to do. Another location was able to get the phone up and running with esim within MINUTES. My husband told me in hindsight he was just trying to make a sale to get me to get the phone from him. Second time we went to try and get information on what we needed to do to cancel our lines and get a "transfer pin" for new service. He said there was nothing he could do. Upon calling customer service it's a simple pin you can get from the tmobile app. How does this guy literally know nothing about phones and service? While working here? Best of luck on the music industry side or dating. read more

The staff at this T-mobile offer poor customer service and are not particularly knowledgeable of their equipment to include flagship iPhone products (which is surprising considering the popularity and price associated with iPhones) During my visit the staff attempted to convince me to opt into services and plans that were more expensive and outside of the scope what I required. Additionally they had to ask, and we're unable to answer questions about my phone that are on the iPad that they use in T-mobile and that I would expect a cellphone employee to know regarding the products they are selling especially flagship models of phones. Additionally for whatever reason the store windows are boarded up as if it was recently vandalized. The location in Lacey offered a much better experience and actually saved me over $700. That fact alone will keep me out of the DuPont location for the foreseeable future. read more

Probably just one of the worst decisions I've ever made. For my sons birthday over a month ago I decided to buy him a timex watch, it gives kids a sense of freedom while also being able to track them. The watch worked for 1 day! 1 day! And after that it's been downhill. So I purchased the watch from Johan, he was pleasant enough just extremely slow. After the watch didn't work we went right back to this location since we purchased the watch here and Chris helped us. The first time we came in with the issue he had us call customer service... for me what's the point of calling customer service on my own cell phone when I'm coming into the store. It was super bowl Sunday and the voice memo said it would be 5 hours before I could speak to a rep, I told Chris this and he told me it was a lie and won't take that long, we hung out in the store another 20 minutes before deciding to finish our errands and keep the phone on speaker until we reached somebody since it wasn't really going to take 5 hours, well after an hour we hung up because who has all day to sit around and wait in the phone. So watch was not looked at or fixed that day. The following week I called customer service again, this time I got through and after trouble shooting it was determined the watch was defective- cool. So since the store didn't have any other watches the best they could do is send a replacement to the store and credit me $20 because even though it was under warranty they'd still charge $20 to replace the watch under warranty... let that sink in but whatever I got the credit. So when I got the email that the new watch was in I went back to T-Mobile and off course everybody is with a customer and moving as slow as snails. So then long and behold Chris comes in and helps me. That night I spent an hour in there, had to bring my kids in because it wasn't a quick swap just to discover when I got home that the new watch still does not work. I've spent hours on the phone since with customer service trying to get it connected to no availability. It's just hard going into this store when the customer is so bad and they will have me call customer service for any issue. Just feels like I've wasted tons of my precious time and money. read more

The staff was not helpful or knowledgeable on the equipment in the store. I suggest going to another T-Mobile location.

Came in and got set up with an internet box because I thought it would be a good idea to pay my internet and phone bills at the same time, with the same company. My internet wasn't working properly and after a long conversation with a tech on the help line they recommended that I take the device back so an rep can test it out and also check the Sim card. I brought it back to this store and the woman who was working there kept interrupting me as I was explaining the situation. I explained that a rep on the phone told me to bring it in for a new Sim card and she told me "they tell people that all the time but we don't do that and once you take the card out, the device is useless. You can't replace the Sim card" she also told me that I couldn't exchange the device unless I call 611 and cancel my account on the device first. So I called the line and the guy told me to never go to this store. He said that they are a 3rd party store and not an official corporate operation and won't do things that "real T Mobile" stores would do. He told me to go to the store at Sleater Kinney road and they would help me. Once I did, they gave me a new Sim card and now my device works like a charm. I'll never go back to this place again and feel sorry for the pretty young lady who just started there. Run, girl. RUN! Felicia, the store manager was very helpful the first time I went. Super nice. That other girl, though... another customer came in after me as I was waiting on the phone and she said "Welcome, what seems to be your issue today?" before the guy could even speak. She has horrible customer service. read more

I live in DuPont. I got a new phone as a gift. It was very different than my old phone, and I had lots of questions about how it worked. Johan and Jayson at the DuPont T-Mobile were knowledgeable and professional the three times I came in, and consummately courteous. Great service. Thanks, read more

I just spent 2 hours at the DuPont T-Mobile off of Center Drive. My initial impression was not great, as I stood inside for quite some time before being greeted. .Both of the employees were working with someone, and I am aware that it can take time at any location. However, not greeting customers as they enter is not the best way to keep them waiting. Jason, the employee who helped me, di ultimately say hello and thanked me for waiting. There were two women who came in after me, and neither of them was greeted for more than 10 minutes each. After explaining that I was a current Metro by T-Mobile customer and needed to get a new phone, and was looking to switch from android to i-Phone, I was given a very brief explanation of plans, that consisted of the recommended plan. It was the plan I was looking at prior to entering, so that was fine. When I suggested the phone I would like, the other employee, Kris, stated that there were very few items in the store and I would have to have it ordered. I agreed- though they did find 2 other phones in the store and I ended up selecting one for the expediency. I felt very bad for Jason, who had to keep deferring to Kris, who was having a difficult time of his own, as it was a very lengthy time spent with the same customer the entire duration of my stay. It seemed they were both very lost with my transaction as well as the other customer they were helping. There was a lot of "I don't knows" and "this might works." When a payment was finally made, I received a call from T-Mobile support saying that they needed to verify I was making the purchase. Then I received the notice from my bank that the payment had been made. Poor Jason, kept going back and forth from Kris and finally they said my payment had not gone through and they needed to run it again. Unfortunately, with the hesitancy of the whole process by Jason, and Kris struggling to help him- I told them I was not going to have them run my card again. During this time they called who I assume to be the store manager. Truly- by the time I walked to my car. I decided to just grin and bear it with my old phone. I am a very patient person, and absolutely understand a new employee- as well as situations that happen. I can laugh about most things. It is what it is. :) However- this whole experience left me with the decision that I will not be working directly with T-Mobile. T-Mobile- do better. Train your employees better- and for crying out loud- provide service that will make customers want to come back . With so many options these days- it might serve you well. read more

I went to this store the other day to upgrade my phone. I was told I could upgrade to the XR from my 8S. Sounds good. The guy who was helping me also started helping 2 other customers. I was there 45mins. I was then told that due to the most recent upgrade on my phone he could not transfer any of my info/apps to the XR because they weren't compatible....huh?? I was told I could purchase the new phone and take both phones to an Apple Store explain what the issue was & they could take care of it and then I could mail my old phone back.....What??? I repeated what he had said back to him because I was so confused. And yup, that's what he said. I called bs and left. I went to another store, explained what happened and was met with the same shock & awe that I experienced. They upgraded my phone & had no issues what so ever moving all of my stuff over to the XR. Thank you DuPont T-Mobile for wasting my time. read more

The associate that helped me was a good dude.. he didn't pressure me to buy anything I didn't want and was very professional. Overall clean store and friendly staff. Many thanks to chris and the tmobile team. read more

The guys that work in this store play games, wear name tags with names that aren't theirs. Lie about promotion details to get you to sign up for a new phone or line. Then when presented with the issue they give you the run around and basically tell you you're SOL. They don't call you back when they say they will, you constantly have to follow up. They don't make note of your conversations and the promises they make on your account so if one person leaves or a manger leaves they use that as an excuse to not provide you with what was promised. If you rightfully get upset they hang up on you. Don't trust what they say, make sure you get their real name. If you talk to someone with long hair named Gabe, RUN! He's a liar and will do anything to make a sale and he's supposed to be the store manager. How this person still has a job when there have been other compliants, which is what the assistant manager said to me, is beyond my understanding. read more

I came into the store with an issue with my iPhone from Verizon. They helped me with my phone and I switched on the spot and they paid off my iPhone 7! My girlfriend and I have never had better cell service in our lives! read more