Excellent service, friendly people who answer the phone. Knowledgeable staff who help you with your requests.

Horrible cell service in Gibraltar Mi. Dropped calls, people unable to hear your end of a conversation ,etc. Do not utilize TMobile if you live in Gibraltar Mi. I just waited 15 minutes to talk to a company I needed to speak to and the CSR couldn't hear me. Drove two miles and waited another 15 minutes. Happens a lot. read more

Worst T Mobile store I've ever been at. Manager is a complete idiot and rude. Absolutely the worst T Mobile store in the Detroit Metro are. read more

Love the attention and service at this specific location on Jefferson Ave East, shout-out to Christina and Diego. I walked out with every gadget and accessory that was available at the store. Dropping my coins at T-mobile actually felt good. read more

I have been a loyal on time paying customer with sprint for over 20yrs. In 2021 I called multiple time begging and pleading with help on lowering my bill. Covid really took a toll on all of us and I could not afford the 380/mo phone bill. They could not assist me with lowering the bill. I then went seeking quotes from other companies. ATT was able to meet my price range. In October I called sprint told them the price that was offered to me to see if they can price match. They informed me they could not match that rate. I then ask if I switch providers, keep my phone numbers, and return sprint their phones how much it would cost me. The associate then told me that it would not cost me anything and that I could return the phones since they were under lease. The associate told me I would just return the phones at a local store. I went to return phones and the associate told me that I would not be able to return the phones due to them being installments. I informed her of the conversation and she told me I need to call sprint for resolution. I called sprint to tell them and they said I could not return. I asked for supervisor and explain all the convos he came up with the resolution to allow me to return the phone and would send me a return kit. It took me 2 months and multiple calls to receive the kits. I returned the phones and still was bill over 1k for installment and cancellation fees on the phones. I just spent 2 hrs on the phone with sprint and they are telling its nothing they can do and have sent my balance to collections. read more

I went in here, and spoke to the manager. I was looking for information about the Nexus1, the MANAGER did not have the least clue of what she was taking about. She said other phones they had in store were the same (they weren't) , she got plan details wrong, and was just generally clueless. *edit* OK I went back because my phone was missing, and the service was really good. They did everything i needed done, so I bumped up to a 3. read more