One star is entirely too many. AT&T customer service is the most incompetent bunch of losers who are completely incapable of listening, incapable of comprehension, and are equally as steadfast in their unwillingness to either do a simple task as they are to transfer a customer to a manager who is just as inept. We spent over 6 hours yesterday trying to get a paid-off phone unlocked so our son can switch providers, which is supposed to be instantaneous and has been with all other carriers, and have been given nothing but a colossal dick around at every level. We were transferred over a dozen times and forced to validate our identity every single time, which is beyond stupid, and the sheer volume and repetition of AT&T incompetence caused so many failed attempts from T-Mobile that a fraud lock was applied. The fraud department was equally inept, and the same credentials that were good enough the first dozen times were all of a sudden not accepted. We learned the next day that the account name that was generated was yet another fuckup by AT&T. The fraud department refuses to help, refuses to transfer to anywhere else, and refuses to supply employee credentials when asked. The next day the phone appeared as unlocked on the app, and we're yet another 2 hours deep into being on hold, transferred to other people who also do nothing productive, and in general dealing with mouth breathing rejects from chinese buffet cashier school who think the name GAGE is pronounced as GOGGY. Calling this unforgivable, incomprehensible shitshow deluxe "customer service" is tantamount to calling Heydolph Shitler "moody" and dealing with them at any level is less pleasant than receiving dry anal sex from a cactus. My only hope is whoever the incompetent prick in charge of that whole division actually gets forced to use his own product, he too has to scream the same thing over and over and over again at truly stupid people with the listening and comprehension skills of Hellen Keller until he too wants to swan dive off the water tower because ending it all is easier than switching providers if you try to leave AT&T, even if you own the phone outright. read more

T mobile is honestly awesome overall...but ours in prosper has like construction going on...which gave it some small space. Otherwise, the service there is great! Super kind, always super proactive and trying to help us. read more

WHAT A DISHONEST PHONE COMPANY!! Called T-Monbile (800-937-8997) on 12/14/21 at 11:36 AM. Rico answered and gave me a quote for 3 lines (unlimited text, talk, & data) on New Senior 55+ Promotion. 3 lines for $90 per month total (including all fees and taxes) & 3 iPhone 13 phones for no charge if we turned in our IPhone Xr. There was one additional charge of $5 per line for phone protection. NO CONTRACT REQUIRED. Good Deal. Placed my order, the confirmation number was 110117207439. When I received my contract by e-mail, the monthly charge was $284.01 PER MONTH FOR 30 MONTHS. I called to protest the change in charges and was switched from Roman to Martin to Erica (ID#8121503), to Ren (ID#8042730) who each quoted a different number that they thought I might pay. After 1:34 minutes on the phone without anyone being able to send me a corrected contract, I cancelled the order. Ren advised that T-Mobile would not accept cancellation and I advised that I had cancelled the order and did not care whether they would accept it or not. My cancellation call was within 2 hours of the placement phone call. My initial call to obtain a quote was at 11:36 AM on 12/14/21. My call to cancel was at 12:22 PM on 12/14/21. Please contact me if you have any questions or would like to have more details about T-Mobiles dishonest dealings. read more

I rarely write reviews good or bad, but I strongly recommend stay away from this location or better yet T-Mobil if this is the way they train their people. I have been a T-Mobil costumer for years. I wanted to up grade my lines to the new Magenta 55, got some basic info said ok I'll be back. When I went back to do the deal the Manager Damion was very excited that I came back. I was switching the account from my wife to mine name to get the 55 and over deal. After 12 plus hours of holds w/ T - Mobil and 3-4 visits to the store and countless promises from him and keeps tossing credit, problem still not resolved. Never got the 55 and over, issued us all new numbers on the new phones, gave us a promotion buy one get one free, so I bought 13 pro, but got the 13 for free, my wife traded her phone in, and was told her 13 pro would be free with the promotion, did not happen. Since we came back, he offered an employee discount on the bill and merch, didn't happen. Going into the upgrade I was assured I would be paying less then I was, well I am paying about $60 more. I would put their tactics right up there w/ used cars sales people, say what ever to close the deal. The thing is I had all ready been a customer for years. If it wasn't so much a pain in the ass, I would switch company's right now. read more

4201 Gaston ave location Terrible customer service. I went to return a phone because it had been glitching and freezing l. I was told there was a restocking fee. The rep began to read me the return policy.! Seriously! At this time I hadn't even told him why I was returning the phone nor did he ask any questions as to why I'm returning. He called the manager Sydney over to reiterate to me that there is a restocking fee. I asked why am I being charged a restocking fee for a defective phone, she replied it's not defective. She hadn't even asked me about the phone or offered to even check the phone. I explained to what was wrong with my phone and why I was returning. The reason was the phone was freezing and continued to disconnect from my truck and another Bluetooth device. Mainly for the freezing and it's only 12 days old! She continued to state if I want a full refund or exchange for another phone I would be charged a restocking fee unless I traded for the exact same phone. I'm not confident in the phone so just give me a full refund. Again she continued to say doesn't matter what I do unless I exchange for the exact same phone I will be charged the restocking fee. I became upset said I will just cancel my lines she said I have to call customer service to do so. No solutions to anything I was saying other than paying a restocking fee! This is absurd when you are having problems with a phone. I called customer service as I was told to do, they began to try and actually help me unlike the retail store itself. She did say"she being customer service Line", there was a policy that states restocking fee may be waved if there is a problem with the phone and if it is defective. That is Not what I was told at the store! Instead I was just being pushed away and the store was not really trying to find a solution! This is terrible customer service. Now either she truly doesn't know the policy or she was just not wanting to do the work of a return because it wasn't an actual sale. Either way it needs to be addressed And is a bit ridiculous. Customer service eventually called the store to find out what happened so that I could go back, and then Sydney lied about trying to trouble shoot my phone and stating that I refused to have it checked. I can't refuse a service that was NEVER OFFERED!!! Just a bunch of BS about paying a restocking fee no matter what unless I traded for the exact same phone! I was never asked why I was returning, and when I told them why I was returning I was never offer any solution or any trouble shooting. Hopefully Sydney learns her policies and learns how to find solutions instead pushing people away and not wanting to help. Hopefully this is a learning experience for the whole team because if this what the MANAGER does the team will follow. Your team is only as good as your leader and this was a terrible experience. read more

I had a quick question but T-mobile has employees that don't want to answer the phone or if they do answer they hang up. Terrible customer service. read more

My daughter gave me her cell phone since she bought a new one & mine was very 'dark ages' material. I took it to this store & was greeted by a nice young man who promptly helped me. Being 73 and no longer tech savvy I needed a lot of help. He helped me transfer all my data to my new phone etc. Then he told about a better plan at a lower price. I had a lot of questions & did not always know how to even ask them but he was very patient. I never felt rushed or hurried. I can't tell you how nice it was, in this day of impersonal service to meet people who treat you as if you are their only and best customer. Go to this store. I promise they will not disappoint you! Thank you so much for helping me! read more

While the in-store service was very good, I can't say much about the phone or the service. The phone is mediocre at best, and they "gave" me a little notepad that's absolutely horrible. I didn't expect much for "free", but it didn't even hit those low expectations. As for the service itself, it's not much better. This is the slowest internet connection I've ever had in my entire life, and I helped Al Gore invent the internet. read more