Monica is insanely rude and doesn't know what tf she's talking about. Sold me a tablet on a…read moreBUSINESS ACCOUNT even tho i am a single person without a business. She just wanted to charge me more KNOWING that I didn't know what I was talking about. On top of that had an insane amount of attitude and lied to me from the start from what I would be paying for. Do not go here. It's filled with airheads who are going to charge you as much as possible and not help you with anything. On top of that, AT&T is terrible all together. They just LIE and hire people who don't know left from right.

I have been at this store several times and have had zero problems with customer service. Today was…read morea different story. Max, the sales associate was rude to me when I wasn't quite sure what code he was looking for. I proceeded to call him out on his rudeness and yet no apology. While waiting for Max his colleague asked a question about another customer who was on the phone and he said to tell the customer "just come in to the store we don't have time for this" I was done. I do not want to do business with leadership like that. I work in retail and have dealt with all kinds of situations but one I will not tolerate is rudeness. I will never come back to this store as long as he is there. I welcome any upper management to contact me.

It was amazing. Jimmie Chism was more than helpful! He was amazing, he definitely knows what he is…read moredoing.! My issue was resolved because of him, the knowledge and communication skills is what made me feel like I was heard and taken care of! I hope Verizon knows what a fantastic employee Jimmie Chism is, the company should know how valuable he was!

For starters don't let your managers walk around the store telling people he is short handed. Hire…read moremore reliable staff. No one should have to wait in a cell phone store as if you were making a purchase as big as a Car loan . The SERVICE at this location is totally unacceptable.

My adult child has a 12 Pro Max and one day his screen just stopped being responsive. Probably too…read moremuch scrolling and social media -- it's what the youngsters do all day, but I digress. In addition to the screen issue the thing wasn't charging properly. He would have to hold the cable at a 29 degree angle and wiggle it 5 times to make it charge. My husband dropped it off and the next day it was ready. The adult child was thrilled and I had to cough up the money. The gentleman who helped me was very thorough and explained everything. The screen comes with a one year warranty -- let's hope we won't need to use it. They also offer subscription plans to cover all the devices in your home. I'm seriously considering the plan as it does seem reasonable.

I had got a phone fixed here two months ago, have a screen protector and otter box I brought it in…read moreto see about warranty after there was some form of crack under the screen and it shows nothing on the screen plus only has sound and the guy says there was physical damage and it's not covered well come to find out it's because they use the cheapest screens they can find then he proceeds to claim the frame is bent lie to us and take away his reduced price out of obvious anger when I took it across the street they pointed the obvious sings of how cheap it really was and told the me frame was not bent at all especially since the iphone is titanium and hard to bend and it was the screen, I can see why they won't fix it under warranty but that's how they get you with a cheap screen that will probably break again and over priced service that they want you to come back to.

Cory has been a big help with my new phone. I which from Samsung 4g to Google Pixel 10 Pro XL Had…read morequestions on how things worked, needed to install, change things, update, Volume, Contacts, and should except changes when asked by the phone when I was home call him he set up an appt time to come in and took his time with me explained & showed me. As an older person sometimes we get it and sometimes we don't with this new tech stuff! Cory was every patient! I RECOMMEND him Highly and the store! Thank You Cory! Jackie R.

My old phone was on the 3G network. Spent 4 hours in 2 different T-mobile stores and 1 hour on the…read morephone, with no results - they could not migrate my phone from att to t-mobile, and they had no new phones in stock to sell me, but kept putting up roadblocks to continue using my phone. In 20 minutes, Dustin gave me options that fit my budget and free iphone 11s for switching. I had 2 new phones at the end of the week. It would have been quicker, but took an hour to migrate data - he was attentive and multi-tasking the whole time, especially since I kept adding things like screen covers and otterboxes. When my phone had an issue and I had to come back the next day, he did everything in his power and it was fixed before I left the store. Like any phone store, you need patience, but Dustin really knows his stuff. Would go back in a heartbeat.

This Is By Far The Best Repair Man I Have Ever Experienced!!. I Called Him For Help On a Laptop AC…read moreAdapter Problem. This Man Not Only Went Out Of His way To Find The Right AC Adapter For My Laptop But Also Repaired My Laptop AC Power Source Input By Pulling Out A Part Of The Old Adapter Plug That Had Broken Off Inside The Laptop AC Input Power source Saving Me Over 1,000 dollars I Had Purchased on a New ASAUS Laptop They Are Very Expensive Great Quality Laptops. But The Best Part was I Lived In Hammond IN And Tom Who Lives In Crown Point indiana, drove To My Home IN Hammond The Next Night. I Offered Him GAS Money and he Refused It saying it was his pleasure to help me out. ( Now Who In The World Does That? ) And All He Wanted was the price for The AC Adapter? incredible!!! Then He says if You ever have any More Problems please call me. I Had to ask him for a card that's awesome he wasn't doing this to advertise his Business , He was just a Wonderful Human Being. This Man is a True Professional and Knows His Trade Very Well You Can't Go Wrong Calling Him for Help. Thank You Tom You were a Life Saver!!!!!!!!

From the owner: We promise our clients a guaranteed high professionally work worth 10 years of experience as a…read morecellphones technician. - Your satisfaction is number ONE. - Guaranteed prices. - High product quality ONLY ! - We fix ALL kind of cellphones and all name brands no matter what and of course all type and models when it comes to iPad/apple watches/MacBooks/laptops/galaxy watches and tablets as well. - FASTEST service you will ever get ( 10 min iPhone battery/LCD replacement ). - You don't have to leave your comfort zone , just call and I will be there (NWI: merrillville,crownpoint,hobart,schereville,munster,hammond,griffith,cedar lake) - You are most welcome to call anytime to get a free quote and schedule an appointment.

Can I give negative stars? A firm ZERO for this company. I came into Cricket Wireless on Highway 99…read morein Hazel Dell to update my account because I had gotten a new bankcard, and I wanted to continue my automatic payments, two days before my bill was due to ENSURE that there wouldn't be any interruptions in my service. Heather J. the employee that took my bankcard and set up my new automatic payment set it up for the following the month. Two days later my phone service was shut off and in order to turn it back on I had to pay a $15.00 fee. It's obvious to me that this is a giant scam. The other employees at the store wouldn't even call a manager to get the fee reversed even though it was Heather J. the employee that works there fault because she is unaware of how to do her job properly. How unprofessional and scandalous.

After visiting several places to compare phone plans to replace one of my phones (switching it from…read moreBoost Mobile) - Cricket, located in Crown Point, was hands down the best of the bunch. The phone plan was good, better than some, same as some, but what sold me fully was the staff. Friendly, patient and knowledgeable they definitely stood out, especially when compared to several other places in Merrillville that I had visited over the past couple weeks. I went in on a Friday, not much before closing time. I did not feel rushed or like I was being sold a phone simply because it was in stock (which was the case at two other phone places). The porting of the number from Boost took awhile (due to Boost) yet the staff were pleasant and helpful while we waited. Definitely recommend.

The man up front acted like i didnt know what i was talking about. I tried to see if he was willing…read moreto check on my vent and gave him full permission to do whatever it takes to check it, yet he denied and said i need a pre-approval and budget. Terrible customer service.

I went to them with a serious problem. My hard drive crashed and they were able to help me out with…read morea new & better hard drive for my Dell desktop. They were very reasonable priced and were able to fix it within a 1/2 weeks. And they were always available to answer questions for free. Extremely helpful and friendly!

We have emailed and left text messages on Friday, July 25, 2025 that read "read" and have not heard…read moreback on new customer plans and options we had questions on. Misael was initially helpful but when we had a lot of questions he said he had to go and if we had questions to email or text him to which we did and have not heard back. Not very comforting customer service. And the sheet for our neighborhood that just had fiber installed indicates to contact Anais. We were not home to meet with any of the sales folks in person when they went around getting people to sign up. I would have hoped we would have had the same courtesy but did not experience that at all. Being ignored is terrible, even the store manager is not helpful. No replies thus far and it is 7/30/25.

Kay was very friendly, professional and knowledgeable with us in regard to our wireless phone…read moreupgrades and transfers. Great experience, great service.